Windows 10 - Wake on Lan

[Ramzon]

Hi all,

 

We have recently upgraded an IT suite to Windows 10. Prevously, as Windows 7, these machines successfully woke on Lan. However, as Windows 10 this is no longer happening.

 

All of our workstation machines are set to wake on Lan using Impero's Advanced Policy System on port 7.

 

The machines are Dell Optiplex 390, Intel i5 2400 3.10GHz 4GB RAM

 

These are the things I have tried so far;

 

- Checked the BIOS Settings of a Dell Optiplex 390 that is Windows 7 - the BIOS settings for the Windows 7 machine is exactly the same as the Windows 10 machine.

 

- Changed Impero's Wake of Lan port number from 7 to 9 (nine is the default number for Impero's Wake on Lan)

 

- in "Change Adapter Settings" --> Right-click & Properties --> Configure --> Power Management --> I made sure that "Allow this device to wake the computer" & "Only allow a magic packet to wake the computer" were checked. (I also tried it with magic packet disabled)

 

- In the Advanced tab instead of the above's Power Management Tab I checked that "Wake on Magic Packet" was enabled

 

Am I missing something obvious? I'm not sure what else I can check.

 

I hope I've made this clear and easy to understand - if needed I can provide more information on anything requested.

 

anyone got any ideas?

 

Thanks very much,

 

Nick

[Oaktech]

Install the manufacturers driver package for the lan card. I've found that the upgraded drivers say they are ready to wol, but they don't.

 

I've been successful doing this with Intel and Broadcom cards.

[Steve21]

Not sure if they fixed it in 10, but I know when I was trying this on 8 it's because of their "Fast Boot" e.g. The machines never really turn off, just go to super power saving. It was breaking the WOL until it was disabled.

 

Might be worth a quick check?

 

Steve

[Mic_Impero]

Great suggestions so far guys, I also know that certain manufacturers are putting out win 10 drivers with different power management settings for energy saving and we've seen a couple of cases where these have stopped WOL from functioning. It's worth checking those out to ensure there's nothing obvious there. If you're still suffering please feel free to get in touch via our usual support channels or PM me here and we'll try to assist in getting to the bottom of it.

 

Mic Sanderson

Support Manager

Impero Software

[Duke5A]

Install the manufacturers driver package for the lan card. I've found that the upgraded drivers say they are ready to wol, but they don't.

 

I've been successful doing this with Intel and Broadcom cards.

 

I second this and have seen it with Windows 7. Our CAD lab wouldn't WOL after upgrading to Windows 7 and replacing the driver that shipped with the OS cured it.

[Ramzon]

Hi all,

 

Thanks very much for the prompt responses.

 

Looking further into this it appears that it doesn't matter what workstation I build as Windows 10 (Got some Ergo machines & RM 3040's which I built as Windows 10 - both of which refuse to wake on lan with Impero)

 

The drivers for the OptiPlex 390 machines does seem to be a problem in its own right - the OptiPlex 390 section on Dell's (Product Support | Dell US) website says the following;

 

"Product not tested for Windows 10 upgrade. Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, application, and connected devices may not work as expected"

 

I'll have to investigate this, but I'm thinking it may not be the cause of the issue as other machines are doing the same thing. I'll look for driver updates for the other machines and see if I have any luck with them!

 

Not sure if they fixed it in 10, but I know when I was trying this on 8 it's because of their "Fast Boot" e.g. The machines never really turn off, just go to super power saving. It was breaking the WOL until it was disabled.

 

Might be worth a quick check?

 

Steve

 

Steve, this may be a simple question, where can I find this feature? I'd like to check this one.

 

Is there anything else I could try? I have a feeling this is one of those things that simply knowing where a certain [ON/OFF] switch is would fix!

 

Apologies for my delayed response and thanks again for the help.

 

Nick

 

*edit: grammar/spelling*

Edited May 18, 2016 by Ramzon

[abaxter2]

I would also say this is a driver issue. I moved to Window 10 from Windows 8.1 - Wake on lan worked fine in Windows 8.1 but on Windows 10 with same drivers would not wake - went to device manager and update driver software - then checked power management - restarted the device and found wake on lan worked - then added the new driver to deployment share so that any new builds would work with wake on lan

[Ramzon]

I've tried testing this on a Intel NUC D54250WYKH built as Windows 10 with the most recent LAN Drivers from Intel (Drivers last updated on 29/4/16 -- they can be found here; https://downloadcenter.intel.com/download/25966/Intel-Gigabit-Network-Connection-Driver-for-Intel-NUC?v=t)

 

 

Still no good.

 

 

I've checked the Intel NUC's BIOS to ensure WOL is enabled and FastBoot is disabled.

 

Great suggestions so far guys, I also know that certain manufacturers are putting out win 10 drivers with different power management settings for energy saving and we've seen a couple of cases where these have stopped WOL from functioning. It's worth checking those out to ensure there's nothing obvious there.

 

Mic, perhaps a daft question, but where can I find these drivers? I realise this may depend on the manufacturer but any advise to point me in the right direction would be greatly appreciated.

 

 

Thanks,

 

Nick

[Oaktech]

I've tried testing this on a Intel NUC D54250WYKH built as Windows 10 with the most recent LAN Drivers from Intel (Drivers last updated on 29/4/16 -- they can be found here; https://downloadcenter.intel.com/download/25966/Intel-Gigabit-Network-Connection-Driver-for-Intel-NUC?v=t)

 

 

Still no good.

 

 

I've checked the Intel NUC's BIOS to ensure WOL is enabled and FastBoot is disabled.

 

 

 

Mic, perhaps a daft question, but where can I find these drivers? I realise this may depend on the manufacturer but any advise to point me in the right direction would be greatly appreciated.

 

 

Thanks,

 

Nick

 

Have you configured the drivers though? If you go the network card properties, and then configure, somewhere in there is a bit about WOL and you have to make sure that WOL from magic packet is checked in all the places it can be checked. I also disable all power management features and disable the reduce link speed options as these can have an effect too.

[Ramzon]

Hi Oaktech,

 

That's one of the first things I did after installing the up to date drivers on the NUC I was referring to in my last post. As soon as I installed the driver I checked all the properties and power management settings and enabled everything that would normally make WOL work. I haven't tried disabling the link speed & power management features - I will give this a shot and report back.

 

Thanks,

 

Nick

[Ramzon]

Hi all,

 

Figured it out.

 

For the NUC I was referring to in my earlier posts the issue wasn't with the Driver (The driver was up to date and configured properly) but was the Fast Startup option in Power Options. I had disabled the Fast Boot option in the BIOS but did not in Windows 10. After disabling Fast Boot in the Power Options the NUC successfully Woke with a Magic Packet.

 

https://support.microsoft.com/en-us/kb/2776718 -- For those interested, this Microsoft kb article gives the steps for disabling Fast Startup as well as some information on the behaviour with WOL in Windows 7 compared to Windows 8, 8.1 & 10.

 

The Dell Optiplex 390 machines I mentioned in my first post still had the issue of Dell not developing Windows 10 LAN drivers for the device. Following Mic_Impero's advice I searched for Realtek D-Link drivers specifically for Windows 10 and sure enough came across exactly what I needed. Installing these drivers fixed the issue without having to change the above mentioned Power Option's Fast Startup (I checked out of interest and it was enabled -- didn't seem to effect the WOL)

 

The Realtek drivers I got are from this website --> Realtek

 

After succeeding with testing the driver on one of the stations I plan to deploy this driver across the rest of the Dell Optiplex 390 fleet thus bringing WOL back to normality!

 

Thanks to everyone who replied with advice & help!

 

Nick

[mezzamorphis]

We've been investigating similar issues with Dell 9010M devices - nothing had changed in the BIOS and the machines were waking fine before the rebuild to Windows 10. Fast Startup was the issue and we ended up disabling hibernation which prevents Fast Startup/Fast Boot. We used the following in a start-up script but we may move this into the MDT task sequence step:

 

powercfg /h off

 

Hope this helps,

Paul