How many technicians?

[rrrrr]

Hi,

I am trying to find out how big other schools ICT support departments are.

I'm wondering how much bigger ours needs to get before it justifies an additional technician.

 

At my school we have 1 ICT technician and 1 network manager

 

Our schools size is below;

 

Completely vanilla system with minimal outside support (just Sims and UTM)

All research, development and implementation is done by us

Around 1400+ students

Around 120 Staff (need a lot of assistance)

Around 450 PC's and 200 laptops (staff and student) 650 in total

Approx. 70 projector/ Whiteboards

8 physical servers hosting around 14 virtual

70 VOIP phones

Soon will be a IP CCTV system

All staff have VPN access externally

VLE

 

 

Soon to be a MAT with possible ICT support for a primary school.

 

Thanks

[10101010]

We are very similar right across the board, 1 it manager, 1 senior tech and 1 technician on placement from uni., I constantly have to justify the placement student.

[Ephelyon]

I hope you're rolling those Rs...

 

Just my 2p's worth, but I would be looking at:

 

1 x NM

2 x Technician

1 x Apprentice (make sure you reserve time for training)

 

0.5 x of 1 of those 2 Technicians for the Primary support package.

[newpersn]

Just me and the network manger.

 

100 staff (55 teachers)

3x It rooms (31pc)

DT rooms with computers (31pc computer spead out)

Computers/projectors in each room.

32 + 16 + staff laptops

2 x 16 ipads

 

Computers and server all internally managed. Do have support contract which we use if there a major problems with servers. And support for sims

 

Site manager and nm deal with cctv and door systems.

 

Staff have rdp access from home.

 

Mix ip and dect phones.

[Dkeen94]

Just myself full time with an IT Admin assistant part time 9-12 Mon to Fri

 

800 Students

100 Staff

410 Computers / Staff Laptops

4 x 35 PC computer rooms

Projectors / IWB in each classroom

Will be taking over phones and oversight of CCTV equipment

30 iMacs

 

We are an RM system so supported by RM but luckily I inherited a well looked after network so support is rarely ever used.

[Sagima]

220 Staff (half with byod device - ipad or surface which which technically don't support but actually do)

1000 Students

7 IT suites (currently a mix of macs and pcs)

3 Laptop Suites (2 being retired this year)

2 iPad Suites

Interactive projectors/boards/displays in about 1/4 of classrooms (increasing)

150 or so other computers (classrooms and offices)

70 VOIP phones

40 managed switches (5 vlans)

35 Printers

30 Virtual Servers

Ruckus wifi - all sites 90ish% coverage

13 Physical servers (inc the two virtual hosts)

Vanilla Active Directory based

We manage everything - our support contracts with suppliers are limited to next day hardware warranties and software updates.

Also look after site-wide CCTV and Door Access

All on-site - we don't use GAfE or O365 or anything like it.

 

4 Sites (Primary, Secondary/Sixth, Boarding, Sports Centre)

 

4 Full time technical support staff (it manager, network manager, technician and apprentice) - our working hours vary but there is someone here 7.45am-5pm mon-fri and the it manager tries to deal with any issues occurring over the weekend and evenings from home)

2 Term time support staff (mis database manager/trainer and reprographics technician who looks after all the printers)

 

Budget (staff+equipment/services): 2.25% school budget (target - but varies slightly each year). As the staff and services budgets are pretty much fixed the equipment side of it can change quite a bit.

Edited August 18, 2015 by Sagima

[DalekSec]

Head of IT services

Network Manager

IT Technician

IT Apprentice (me, soon to be technician)

 

260+ Students

7 PC Suites

Too many printers for my liking

Lots of other stuff

[WhizInTraining]

3 people fall under the "IT Support" category here.

 

MIS Manager

Network manager

IT Support Assistant - Me

 

We get over 1,000 students, across four different buildings, Vanilla network, lots of printers, 7 PC Suites

Between 100-200 Staff members.

 

Over 500 computers.

[dblight]

We are newly formed Multi Academy Trust.

 

We have 5 in our central office

 

1x manager

1x 3rd line (me)

2x 2nd line

1x first line

 

At our other secondary we also have 1 dedicated IT Engineer

[dapaulio]

we have 1 x site engineer/senior tech (me) and 1 x junior tech supporting all things that have a circuit board (feels like that sometimes)

 

1400 students and their parents. We offer advice and support to the students parents following a number of parental engagement schemes being launched and the likes of O365 and SLG. we have also been known to offer remote assistance to home pc's

150 staff

 

650 computers spread across 120 odd rooms fully AV kitted

300 laptops/tablets

BYOD scheme for sixth formers

 

although we have been stretched for a while, i don't complain to much in this economical climate. too much work keeps you in a job and makes the day fly by

[ITGURU]

At our school there is myself (Network Manager) and 2 x Technicians. We are all on 52 week contracts.

 

We have 2 sites (main and Post 16)

1200 Students

200 Staff

750 Desktop PCs - 5 ICT Suites.

380 Laptops

Cashless Catering

60 VOIP Phones

Door Access Control VLAN

CCTV VLAN

Management VLAN

Wireless VLAN

18 Physical Servers

12 Virtual Servers (Hyper-V)

64 Switches including 4 Core switches.

Managed Wireless

70 Teaching classrooms each with a Projector and Interactive Whiteboard.

 

All installations, configurations and upgrades done in house including exchange migrations, server upgrades etc.

 

Only external contractors used are for Fibre Optics.

[nelliott]

At our school there is just myself and I work on a 52 week contract.

 

I manage:

350 Students (and growing annually to a maximum of 640 students)

50 Staff

176 Desktop PCs

316 Laptops

Cashless Catering

20 VOIP Phones

Door Access Control VLAN

CCTV VLAN

Management VLAN

Wireless VLAN

4 Physical Servers

14 Virtual Servers (Hyper-V)

16 Switches including 4 Core switches.

Managed AeroHive Wireless Solution (40 WAPs across the site)

50 Teaching classrooms each with a Projector and Interactive Whiteboard.

4 MFDs

 

All installations, configurations and upgrades are completed in house by myself including server migrations, server upgrades etc.

 

I do have a support contract which we use if there a major problems with servers, etc.