DCUK6 Posted July 15, 2015 Posted July 15, 2015 Hi All, Anyone else of office 365 and cannot download attachments? It seems my account can but all users cannot. No changes have been made to the system and ive check that the direct access file permission is selected. Cheers.
Mark182 Posted July 15, 2015 Posted July 15, 2015 We had this yesterday....A quick restart of the affected desktops seemed to resolve it. only happened to a couple of users. no idea why yet.
tj2419 Posted July 15, 2015 Posted July 15, 2015 Hi Might be a coincidence but i've had one user report this problem this morning. Went and saw them and tried again on a different computer and it worked :S
bigjb Posted July 15, 2015 Posted July 15, 2015 Happened with us yesterday - told user to close all browser windows down and go back in. Problem disappeared.
DCUK6 Posted July 15, 2015 Author Posted July 15, 2015 Opened up a ticket with Microsoft and when they called it was sort of working. There's been a ongoing proble with the exchange service that they are still working on so could be to do with that. At the minute all attachments are showing as pictures but you can download.
Michael Posted July 20, 2015 Posted July 20, 2015 When you see this message, you only have to refresh the browser by pressing F5 which does the trick. It's probably a local or proxy caching problem which is why (I think) it keeps randomly appearing for some users.
Novalee Posted July 21, 2015 Posted July 21, 2015 We've also been getting this - didn't actually think to refresh...:-/ oh dear, it was a Monday!
pauldredge Posted July 21, 2015 Posted July 21, 2015 Refresh sorted it for me. It seems they have updated how you attach attachments so guessing thats caused issues with some users.
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