mshort Posted February 3, 2015 Posted February 3, 2015 Hi All, We've been using Impero at our school for quite a few years now, and it's been great, but it's randomly developed an issue over the last couple of days... For no reason at all, I can no longer open the Impero Console on ANY PC, or the Impero server. When trying to open the console, I get a "You are not permitted to run Impero Console" message. I've tried this using various user accounts, all of which have full permission to use the console. Impero is also blocking some students and staff from printing, due to them having no printer credits, however we've never used Impero for printer credit management, and use PaperCut instead. Has anyone else had any issues like this? Thanks
halbaradkenafin Posted February 3, 2015 Posted February 3, 2015 I'd suggest trying to restart the Impero service on an effected machine, if that doesn't fix it then try restarting the server service. I've seen that resolve most of the issues with the client, though the service can take a little while to restart properly and let you access the client. If that fails I'd check the access rights in the server, it's unlikely to have changed but you might want to double check anyway.
FragglePete Posted February 3, 2015 Posted February 3, 2015 We get this occasionally - restarting the Impero Server usually fixes it. Usually Impero are pretty quick if you contact them directly, however I'm still waiting for a bug to be rectified regarding Safe Search. Pete
RichCowell Posted February 3, 2015 Posted February 3, 2015 The suggestions the previous two posts have mentioned have worked for me in the past too... Impero's support is fantastic though, so give them a call if none of those work...
mshort Posted February 4, 2015 Author Posted February 4, 2015 The suggestions above didn't work for us, so I got in touch with Impero support yesterday who remoted on and solved the issues we were having. Turns out, the Impero logs had totally filled up the hard disk with log files. We've reduced the retention period and cleared out old logs, and now everything is back to normal. Great service from Impero! 2
CSE_AllanE Posted February 6, 2015 Posted February 6, 2015 I once had all the permissions disappear for the staff group and had to reselect all the permissions for them on console access rights tab of the Impero server
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