Remote Support Software

[karldenton]

Hi,

 

We have approx 10 offsite computers, rising to 15 shortly.

 

When these have issues I would like to be able to see there screen from the office -- they connect via directaccess to our site but sometimes its that thats an issue.

 

At present I'm using some freeware but obviously it needs the user to access our shared drive to get the package, (it asks for admin password but still works if you cancel it), they then give me an ID and i type that into my pc.

 

Is there any software (preferably free) that as long as they have an internet connection i can access there pc -- I have looked at NTRCloud but our support company have it installed and it won't take 2 installers. Happy to go and install the software on the client initially.

 

Thanks

[MatthewL]

TeamViewer, you can install the host and then just use the manager add add them in there.

[karldenton]

Does that still require the end user to put in an ID and open the program, some of our staff struggle to go to program files !

[Arthur]

Teamviewer is only free for home users i.e. personal non-commercial use.

 

Chrome Remote Desktop would be okay to use though and you can remotely access unattended PCs with it.

[jamesreedersmith]

Logmein may be a suitable answer.

[Dos_Box]

Moving to correct forum.

[MatthewL]

Big question to ask do you have a VPN back to you? If so what about VNC?

[Chris_]

We use Meraki Systems Manager for a few laptops we have that get loaned out. I believe it uses some form of VNC to provide remote control.

[Tricky_Dicky]

Didn't know Meraki could do that. Cheers Chris_

[karldenton]

Big question to ask do you have a VPN back to you? If so what about VNC?

 

Thanks, yes the connect via directaccess so essentially over VPN

[Oaktech]

It's worth looking at splashtop for this as it seems to work acceptably over some appaling connections. My personal access anywhere subscription costs £1.22/mo