[sims] New CAPITA Customer Portal

[Edu-IT]

I didn't get my invite

Nor me??!

[zag]

me neither

[vikpaw]

I'd have expected alpha testers to get an invite!

[Edu-IT]

Just had mine come through now. First thought, logging in takes ages? Edited October 9, 2014 by Edu-IT

[teejay]

Got the test invite, but...

 

Server Error in '/' Application.

 

Runtime Error

 

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

[Seb1780]

We welcome your contribution to our customer forums. Comments will normally appear immediately, but to ensure constructive conversation we reserve the right to suspend, remove or edit comments at any time that:

• are not libelous
  

 

Interesting thought, only libelous posts allowed

[CAM]

Logging in wasn't too slow but it has suddenly started crawling along. All the curious data managers on test hardware I guess.

 

Also check your inboxes, it's live now and your E-Mail may have come through. I'm not going to post the link unless @PhilNeal wants it here.

 

 

Also, uploadable avatars at last!

Edited October 9, 2014 by CAM

[PhilNeal]

No thanks @CAM!!

[Edu-IT]

Is it running on live hardware, or test hardware? As in, will it eventually speed up?

[PhilNeal]

We do have speed issues which we are trying to resolve. We need to upgrade Dynamics to eliminate a known bug as the culprit.

[bossman]

Got mine and working to a certain degree if not a little slow

[vikpaw]

...

Also, uploadable avatars at last!

Do you think they're copying EG?

Apart from the slowness of course

[CAM]

It does have a thanks button!

[zag]

anyone got any screenshots?

[vikpaw]

Maybe their blog..?

[Seb1780]

anyone got any screenshots?

 

I went to get some for you only to find:-

 

Dear Colleagues

 

Thank you for logging onto the portal, we are delighted with the high volume of users that have looked at the new system and the useful feedback we have received.

 

In order to action some of this feedback we have taken the Beta Portal out of service while some immediate enhancements are being made.

 

A notification will be posted on SupportNet when the Beta is once again available.

Kind regards

Steve Russell

IT Director

 

One step forwards.........

[vikpaw]

I finally found the link in the updated SupportNet article. Even then the link to the link wasn't obvious in Chrome!

[vikpaw]

Out of interest, has anyone else had problems with the old supportnet and the solution search?

Since the day before the beta came out, the dropdown for software suite doesn't populate and a search without it gives an application error.

I thought it was just me, but it's still happening.

[zag]

solution search is still working for me on the old site.

[bossman]

@vikpaw:

 

Same old same old here!

 

Software suite has SIMS and SIMS.NET in the dropdown menu plus the menu below is populated with all the usual

 

No change

[vikpaw]

ah, okay, then i have a cookie / cached page issue methinks.

[vikpaw]

Apparently there was an error in the mailing list created for Beta phase which was why I didn't get notified, so it may have affected others as well.

I don't know if it's linked, but the above issue of not being able to search solutions seems to be because we're not on their list of supported customers! :

 

Sorry ! This service is reserved for direct customers of Capita Education Services (Bedford) only. If you receive support from your Local Authority or Regional Centre support team, please contact them in the first instance.

 

If you feel your SupportNet account is incorrectly set up, and that you feel you are entitled to the Case Log feature, please contact us via the Web Support | Web Support Feedback top-menu option in SupportNet, and we will be happy to revisit your account and make any appropriate modifications.

 

So I've gone from one portal i could just about use to two i'm not allowed to

[vikpaw]

My Account Beta - was opened up to alpha testers as of an email sent on Thurs 29th Jan.

I've only just had a look, it's pretty swish now, and seems to work well so far. It will be opened up to the beta testing group early next week, so keep an eye out on your emails.

[Sylv3r]

I had a nosey of it around 6 weeks ago at the SIMS Partnership Schools conference - really liked it and fedback some changes I would have liked to have seen.

 

The existing supportnet is due a refresh so look forward to seeing the latest release.

[Seb1780]

My Account Beta - was opened up to alpha testers as of an email sent on Thurs 29th Jan.

I've only just had a look, it's pretty swish now, and seems to work well so far. It will be opened up to the beta testing group early next week, so keep an eye out on your emails.

 

I've had the e-mails but I can't get in - I keep getting a "account locked try again later" message :-(