Faculty Voice Mail and Notifications

[antmanvolpe]

Let me start by saying sorry if this is not the right forum for this question.

 

My administration has instructed me to make some changes to the school phone system. Currently an Avaya IP based system and voice mail. They want to give teachers virtual phone extensions for voice mail instead of assigning them to a specific phone. My school has doubled in size in the past 4 years so teachers are no longer in the same room all day. The concern is that with no physical phone mapped to the extension there will be no message indicator alerting the teachers that they have messages. The voice mail system (Avaya Communications Manager) has an SMTP server that I can configure their clients to check, but with cell phones and iPads that could get daunting. I consulted an AVAYA tech and from what we can tell there appears to be no way to forward the notification messages directly to their Google Email addresses. There is an option for a Mail Gateway however.

 

My thought is that I could configure the gateway to forward the messages to the correct email address, but I am not sure if this is even possible.

 

Essentially what I would like to see happen is Call goes to Voice Mail -> Voicemail Email Notification created by Voice Mail System -> Email forwarded to School Google Email address. Does anyone know if it is possible to setup an hopefully opensource or very inexpensive mail Gateway that could route the messages to the correct location. More importantly a very detailed walk-through on how to set it up.

 

Hopefully this make sense, I know it is an unusual problem.

 

Anthony

[Seb1780]

It's some years since I used an Avaya IP system, but IIRC the extensions do not need to be hard mapped. There is the facility for a user to log on to any handset with "their" number, they would then get voicemail notifications and access through the handset. Would this be an alternative method of dealing with your issue?

[antmanvolpe]

That is possible, but we are trying to have it so they are notified without needing to check in. The fear is that they may "forget" to check and not get important calls from parents.

[MatthewL]

I use Avaya on a IP Office 500, when ever I received a voicemail a copy is left in my voicemail box and a copy of the .WAV is sent to my email address via my address programmed against my extension.

 

You can set it so they are not stored but forwarded straight over to email.

 

I don't do the admin on my IPO but from what I have seen its quite straight forward.

[howartp]

I use Avaya on a IP Office 500, when ever I received a voicemail a copy is left in my voicemail box and a copy of the .WAV is sent to my email address via my address programmed against my extension.

 

You can set it so they are not stored but forwarded straight over to email.

 

I don't do the admin on my IPO but from what I have seen its quite straight forward.

 

Correct, it's simply a checkbox (either copy the message to email, send the message to email only (not to phone voicemail), or send email notification only) and field for the email address.

 

Peter

[antmanvolpe]

I do not have IP office, but instead something called Connection manager which is apparently a slimmed down version of IP office. I do not see any option to forward messages in Connection Manager.