AngryTechnician Posted September 9, 2013 Author Posted September 9, 2013 Just received a second unordered one as well! Have a feeling that chasing the order has generated a second order somehow. Emailed them about it and just got a reply saying look at the t&cs. O_o Did you get this resolved? We have received a duplicate order too and our accounts clerk is tearing her hair out trying to speak to someone at Microsoft Operations Ireland to sort it out.
BKGarry Posted September 9, 2013 Posted September 9, 2013 Still haven't received an order confirmation of mine, anyone got any other contact details I can pester, as I am not too happy now
Arthur Posted September 9, 2013 Posted September 9, 2013 Surface RT v2.0 is due to be announced and/or released later this month (23rd September). www.theverge.com/2013/9/9/4711124/microsoft-surface-2-event-september-23rd-new-york Microsoft is preparing to stick with Windows RT 8.1, although it will drop the "RT" name from the actual device. The Surface 2 is expected to include a 1080p display, with Nvidia's Tegra 4 processor. Battery life on the Surface 2 is said to be around 8 hours, with a new Power Cover accessory planned for both the Surface 2 and Surface Pro 2 that will boost the battery life through a built-in battery in the keyboard cover. Both devices will likely be shown at the September 23rd event, along with a new Docking Station accessory and the new Power Cover.
robjduk Posted September 9, 2013 Posted September 9, 2013 Still haven't received an order confirmation of mine, anyone got any other contact details I can pester, as I am not too happy now I took to twitter in the end to get it sorted... https://twitter.com/microsofteduk and they were very helpful. I got not 1 but 2 Microsoft people email me and the things turned up a week later. Very happy with the product but will not be buying from Microsoft UK again The age old question will be how can Apple laser etch anything you want onto an iPad and ship it out when Microsoft store find it this hard to box a few things up and post them? Maybe we will never know
BKGarry Posted September 9, 2013 Posted September 9, 2013 Thanks, I will try that. I am not happy with the whole situation. I got a reply (in august) about a missing part on the order form. Sent it back with what the asked. Then nothing. :-(
BKGarry Posted September 10, 2013 Posted September 10, 2013 Wow thank you @robjduk I now have 3 twitter replies, looks like twitter is the way to go Hi Garry. Who did you speak with previously? We can get a reminder over to the team. Still working through a big backlog, Tim Can you remind me of the school again and I will ask them to look into it. Thanks, Tim Great - many thanks! I will reach out to them now for you, Tim :-)
zag Posted September 13, 2013 Posted September 13, 2013 (edited) Oh dear, it gets worse! Lets hope they release version 2 soon! Microsoft shipped only 300,000 Surfaces last quarter, says IDC | CITEworld For comparison, apple sold 14 Million ipads!! Edited September 13, 2013 by zag
Arthur Posted September 13, 2013 Posted September 13, 2013 For comparison, Apple sold 14 Million iPads!! It that a good thing?
zag Posted September 16, 2013 Posted September 16, 2013 It that a good thing? I would think so yes, people tend to vote with their wallets. When we see a device miserably failing in the sales figures (Surface, Chrome Laptops ect..) its a sure sign that something is wrong with the platform.
robjduk Posted September 16, 2013 Posted September 16, 2013 You need to use a Chromebook. The godsend to schools.
sted Posted September 16, 2013 Posted September 16, 2013 I would think so yes, people tend to vote with their wallets. When we see a device miserably failing in the sales figures (Surface, Chrome Laptops ect..) its a sure sign that something is wrong with the platform. or marketing it could just be being pushed at the wrong people
fiza Posted September 18, 2013 Posted September 18, 2013 Did you get this resolved? We have received a duplicate order too and our accounts clerk is tearing her hair out trying to speak to someone at Microsoft Operations Ireland to sort it out. We have received a duplicate order too. Who are we supposed to email?
david_craggs Posted September 18, 2013 Posted September 18, 2013 My isssue is that we really need the Pro due to the data heavy work in Excel I do..
chazzy2501 Posted September 18, 2013 Posted September 18, 2013 We only got 3 of the 6 we ordered. strangely the second order? 1st and 3rd orders just disappeared.
AngryTechnician Posted September 18, 2013 Author Posted September 18, 2013 We have received a duplicate order too. Who are we supposed to email? I ended up DMing our order details to https://twitter.com/microsofteduk. They said they'd be in touch, not heard back yet though. You'll need to tweet them first so they can follow you before you can DM. I'm sure they'll get back to us once the unpaid invoice becomes due.
Edu-IT Posted September 18, 2013 Posted September 18, 2013 Had an email from Kieran Porter today. [email protected] Tel: +44 118 9095303 . He informs me Microsoft were waiting for new stock in the UK which has now arrived and we should receive our devices in the next week or two. Might be worth emailing this guy as I heard he gets things sorted.
Phildw Posted September 19, 2013 Posted September 19, 2013 We only ordered a couple, four turned up but only two of the softtouch keyboards. How do you find the keyboard on those ones? How much use are they suitable for? I have had a few emails in recent days from a guy called Michael Jones ([email protected]) who was able to check up on my order and the general state of play. Apparently they are waiting for the next shipment to come in and more should go out at the end of the month. He also called me this morning to discuss some questions I put to him in an email yesterday.
jamesmay Posted September 23, 2013 Posted September 23, 2013 Ordered 200 - 25th July Got a reply 7th August - Order Processed and should have in 7 - 17 days Chased up End of august - Nothing Chased up 10th September - Will have them in 5-7 days Chased up 19th September - Passed to Softcat Softcat checked with Microsoft, order not actually placed Order placed by softcat, 14 days lead time..... Argh
zag Posted September 23, 2013 Posted September 23, 2013 You guys do realize the new version gets released today right? It might be worth waiting....
sted Posted September 23, 2013 Posted September 23, 2013 You guys do realize the new version gets released today right? It might be worth waiting.... new version wont be £130 though
m25man Posted September 23, 2013 Posted September 23, 2013 new version wont be £130 though That was the idea behind the whole exercise. The 1st Gen devices were pants, many issues that will never be resolved rather than be left with a mountain of landfill, find a willing and gullible country to dump all of your stock in sell them so cheap that the lemmings wont realise what's going on and walk them all down the river like the Pied Piper of Hamelin! They have $1 Billion to write off on Surface 1 and will now do so courtesy of the British tax payer as every Surface RT sold to a school at a loss will be offset against M$ profits here in the UK. An absolute blinding idea that has no doubt earned an accountant a very nice bonus. Within a year most of them will be broken or unused and schools will all be looking for something they can manage with AD and group policies as they come to realise you can only do so much with an RT Slate. I have a number of clients still using Netbooks in their Primaries, they need to replace them or expand the fleet. Alas the rise of the tablet has turned their heads. Instead of each user logging on to a domain joined netbook and getting everything they want/need they now have to look at a completely new way of doing everything and it all costs more money! Fortunately there are still a few 11" notebooks out there at an affordable price. PS. I just read the new Surface 2 Pro with i5 and everything will set you back $1799 about the same as a MacBook air! I know what I would rather have. 1
sted Posted September 23, 2013 Posted September 23, 2013 That was the idea behind the whole exercise. The 1st Gen devices were pants, many issues that will never be resolved rather than be left with a mountain of landfill, find a willing and gullible country to dump all of your stock in sell them so cheap that the lemmings wont realise what's going on and walk them all down the river like the Pied Piper of Hamelin! They have $1 Billion to write off on Surface 1 and will now do so courtesy of the British tax payer as every Surface RT sold to a school at a loss will be offset against M$ profits here in the UK. An absolute blinding idea that has no doubt earned an accountant a very nice bonus. Within a year most of them will be broken or unused and schools will all be looking for something they can manage with AD and group policies as they come to realise you can only do so much with an RT Slate. I have a number of clients still using Netbooks in their Primaries, they need to replace them or expand the fleet. Alas the rise of the tablet has turned their heads. Instead of each user logging on to a domain joined netbook and getting everything they want/need they now have to look at a completely new way of doing everything and it all costs more money! Fortunately there are still a few 11" notebooks out there at an affordable price. PS. I just read the new Surface 2 Pro with i5 and everything will set you back $1799 about the same as a MacBook air! I know what I would rather have. id rather have the $1700. depends what you want from a tablet. the way things are going the managed domain is going the way of the mainframe limited to specific applications. we all know the limitations of tablets great for looking at stuff lousy for creating stuff but people like them and like it or not the way things are going the desktop is dead the laptop is being marginalised and servers are being moved to the cloud so google and amazon can own all your data for their own purposes
gshaw Posted September 23, 2013 Posted September 23, 2013 (edited) Yup fair observation and the pricing on the Surface line was (and still is by the looks of it) well off the mark. At £130 we can make use of the two we ordered to try with Office 365 but anyone with a large fleet of them might regret it later on. Still say the idea of an i5 tablet is the wrong answer to the wrong question, people will pay 400-500 for a full featured tablet, 200 for a 7" tablet or 300-500 for a laptop but not 800+ for a combination of the two. Seeing as Windows 8 is lighter on resources I just don't get the need for an expensive CPU in the Pro device, MS should either go for the hardware market properly and put an affordable mid range device out there or pull out completely as they keep falling into no man's land with the RT / i5 Pro models imo Edited September 23, 2013 by gshaw
Arthur Posted September 23, 2013 Posted September 23, 2013 I just read the new Surface 2 Pro with i5 and everything will set you back $1799 about the same as a MacBook Air! An iPad with everything will set you back over $1,800! You do realise that you don't have to spend that much? http://i.imgur.com/MB9qQWO.png but not 800+ for a combination of the two. And yet there are plenty of people who would spend the same amount of money (or more) on ultrabooks, touchscreen ultrabooks, hybrid laptops and Chromebook Pixel's! Why carry two devices (a laptop and a tablet) when you could carry one? Seeing as Windows 8 is lighter on resources I just don't get the need for an expensive CPU in the Pro device The clue is in the name. http://i.imgur.com/jXfYj76.jpg
m25man Posted September 23, 2013 Posted September 23, 2013 An iPad with everything will set you back over $1,800! You do realise that you don't have to spend that much? The Pro 2 doesn't even have Cellular! So I have to carry a Mifi or get a tethering plan! Oh No!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now