grrr staffproxy and hosted website not working since yesterday!

[chazzy2501]

Staff proxy is working erratically here often rejecting the password but sometime accepting it but then not working anyway. Also certain pages on our hosted web space are having their connection refused. Started yesterday

 

Just wanted to see how many people are affected by this? I love the way I have to tell them rather than them telling me of their issues.

[TheScarfedOne]

Afaik staff proxy was beng phased out....but they didn't tell anyone this....

[Boredguy]

If it is, then it would be nice to know.

 

Touchwood, we've not had any issues so far other than an exchange outage on Thursday morning for 5 minutes

[DorsetTech]

Yes, we've been having issues since the 13th. It's affecting us a fair bit as we also have an FM radio station on-site that needs it to access social media streams. Phoned them yesterday for an update and they said that they are aware of it and its with their senior engineers but they're not sure when it'll be fixed.

[chazzy2501]

ditto! this is crazy...

[bwestlake]

haven't had any here in Gloucester on SWGFL

[DorsetTech]

I can seem to get on to it at the moment, but it's very flakey.

[WanderingWolf]

As far as I know, no one here's had any issues with staff proxy (other than it hates it when people copy/paste password from email) and that's here in the stroud area.

[ICT_GUY]

Ours has been down since Friday, has been working this afternoon.

[markwilfan]

As far as I know, no one here's had any issues with staff proxy (other than it hates it when people copy/paste password from email) and that's here in the stroud area.

 

Possibly because it adds a space at the end when you do this.

 

Our staff proxy is fine too in WsM

[ICT_GUY]

Still flakey on login here.

 

Will just keep asking for username password. Sometimes it accepts some times it does not. Definitely not copying and pasting password or username.

[cygnes]

Same issues here, we have been having the exact same issues for about a month now, and SWGFL are no closer to resolving it, although they were kind enough to ring us up yesterday and say they were still working on.. however from the way he was talking and the tone of his voice... they don't have a clue what's causing it.

 

Does anyone have a temporary work around ?

[chazzy2501]

we thought we had this fixed but since Monday it's been like a yoyo! I've been talking to Greg... you? I can't believe this is only a level 3 issue... it's project week here and most of the resources needed by teachers are not in the filter list. Arggg....

[cygnes]

hi chazzy2501, yeah it was Greg who called us yesterday to say they were still working on it... that's not reassuring enough

 

Level 3? he said it was the highest level, and there were a lot of grumpy customers... yeah i'm one of them

 

it's activities week on our school, but we have not had many requests for the staff proxy luckily.

[mikelj99]

We've been having staff proxy issues here (Blandford) since last month. Why they can't even send out an email advising schools of this issue is beyond me....they're quick enough when trying to sell you something.

Just called them again, waste of time, going to ask our SLT to escalate. We do pay for this "service" after all...

[DorsetTech]

I've just been on the phone to them. We had issues around a month ago then it was fine for a few weeks, but since Friday it has been playing up again. SWGFL said they don't have an idea of timescale but to send them the time, IP, proxy and browser each time it fails to log in...

They said that a workaround may be to use IE, clear the cache, put it in compatability mode, close and reopen.

I must say, it's been a fair while since we have had a proper service and it is starting to cause some ripples now...

[ICT_GUY]

Not working here either

[DorsetTech]

Fed up now and have registered a complaint with RM.

[cygnes]

Yep, same here, My manager has already logged a complaint and is asking for some kind of compensation, it's cause me issues today trying to install software for various reasons. also we have a planned upgrade during the summer term.. which i would imagine would effect any amount of updating or possible downloads required during the upgrade process.

 

It's shocking... someone somewhere has screwed up BIG Time.. A company as big as SWGFL can't even restore from a working configuration !! they MUST make backups of their config files s ?

 

It's only Squid !

[cygnes]

I'm actually having to Teamviewer into my own computer at home. just to download software...

[mikelj99]

Rumours are that a number of sites are affected (I've heard 37). Same issues again today - v. sporadic access. Its the lack of notification that's really disappointing - first rule if you've got a problem, tell your customers & explain what you're doing to resolve it even if you don't know when its going to be fixed.

[chazzy2501]

how do you log a complaint?

[DorsetTech]

I called the number here Complaints

 

Looking at their complaint flowchart complaints are supposed be logged on their system so that it is visible to the customer, but twice I've called and asked to raise a complaint about this and whilst somebody usually gets back to me with some reason on why it's not working, it doesn't seem to be logged and nothing seems to be happening. Worth a try though. I'm going to try calling on Wednesday and ask to escalate it if I don't hear anything back.

[chazzy2501]

I've raised a complaint! Everyone If you haven't you should! I have a feeling that it's more than just the 7 here (I didn't count).

[cygnes]

Too true, we have already logged a complaint with them Mikelj99, how is the blandford school anyways, i used to go there