grrr staffproxy and hosted website not working since yesterday!

[DorsetTech]

Did they log your complaints so that they show through ESI (as stated in their procedure)? I may give them a ring later this morning

[cygnes]

I'm not sure about our complaints. maybe something i'm unable to access.

but all support requests we make get logged via the RM Support page.

 

However one thing i did notice a few times was that the proxy appears to work after school.. i thought it was just me.. but it happened 2 or 3 times over a few days.

 

Does anyone else find this ?

 

during school hours it seems very flakey, after school hours, the proxy works peftectly in both IE and google chrome here.

[DorsetTech]

Never seen any difference after school, however I've just been advised from a tech in another school that he had a call from RM to say it has been resolved... I have now been able to log in. Anyone else?

[cygnes]

I've just this minute recieved an email from Greg asking me to :

 

Hi Paul,

 

We have been asked to do some further tests, as we think we may have found the issue.

 

1. Please clear your cache (If using IE, by pressing ctrl+F5 a couple times)

2. In the command prompt

a. Ipconfig /flushdns

3. Please retest Staff Proxy, if IE fails try it again in a different browser like before and update the call.

 

By the way, do you have an ISA or local proxy device on your site?

 

Kind Regards

 

Gregg Gallard

Service Desk Engineer

SWGfL Service Desk

[cygnes]

i've just tried the above here at our school and it appears to be working after following his steps in IE only.

 

anyone else had any joy ?