How do you do....it? Thread, Remote Support in Technical; Does anyone know of any pchelpware style apps that allow you to run your own repeater on say your website ...
30th January 2008, 09:31 AM #1
Does anyone know of any pchelpware style apps that allow you to run your own repeater on say your website for providing support when everyone is behind a natting router?
The repeater for pchelpware runs on windows so it's not an option and their provided one can be a bit flaky apparently.
Alternatively any open source web based live help systems that have a remote access portion that I could install on my website?
30th January 2008, 10:23 AM #2
Logmein do a 'for pay' remote help system built on top of their freeware remote login tools.
30th January 2008, 10:38 AM #3
Teamviewer is pretty good and free!
2 Thanks to GlennT:
AngryTechnician (3rd January 2009), plock (30th January 2008)
30th January 2008, 10:42 AM #4
You could set up UltraVNC in listen mode on your home pc and package a single click connector that will start up a control connection to their pc and will traverse their NATed connection easily.
30th January 2008, 10:43 AM #5
Don't have internet at home.
30th January 2008, 10:46 AM #6
30th January 2008, 10:59 AM #7
Originally Posted by plexer
dito just having a play now.
30th January 2008, 10:59 AM #8
- Rep Power
I use ntrsupport. They have a hosted solution and one where you can install in on your own web server.
Basicly if you visit the support pages of the company I work for you can then click on a button which allows you to talk to one of the techie's who then can take control your PC via an Active X or exe with your permission.
So far the hosted solution has been a god send and has paid for it self!.
30th January 2008, 10:59 AM #9
UltraVNC has a couple of nifty packages for doing this: http://www.uvnc.com/addons/index.html
Another alternative is the paid for serivce offered by Fog Creek with Copilot (https://www.copilot.com/)
30th January 2008, 11:04 AM #10
Yeah I've seen copilot before followed the blogs when they were making it.
It's not an expensive solution and I think I'll try out the free trial and see how it goes.
There are lots of ultravnc packages but the docs on most are poor.
30th January 2008, 11:07 AM #11
Probably not helpful in a work situation (which is probably why they've done it). But have you seen it's free on weekends at the moment? http://www.joelonsoftware.com/items/2008/01/25.html
30th January 2008, 11:43 AM #12
- Rep Power
We looked at many different solutions and went with GoToAssist by Citrix (http://www.gotoassist.com/) It's great product and never fails us, it's not really that cheap but the package you get is superb.
30th January 2008, 12:00 PM #13
Yeah read about the free copilot this morning.
30th January 2008, 05:44 PM #14
Does anyone know of any opensource solutions that will allow us to do that, possibly something that works with VNC?
Originally Posted by uk101man
30th January 2008, 07:20 PM #15
FogCreek CoPilot (well, the client-side bit, anyway) is actually built on GPL code: https://www.copilot.com/faq/#28
Originally Posted by FN-Greatermanchester
Thanks to dhicks from:
FN-GM (30th January 2008)
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