+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 17
How do you do....it? Thread, Remote Support in Technical; Does anyone know of any pchelpware style apps that allow you to run your own repeater on say your website ...
  1. #1

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,348
    Thank Post
    625
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414

    Remote Support

    Does anyone know of any pchelpware style apps that allow you to run your own repeater on say your website for providing support when everyone is behind a natting router?

    The repeater for pchelpware runs on windows so it's not an option and their provided one can be a bit flaky apparently.

    Alternatively any open source web based live help systems that have a remote access portion that I could install on my website?

    Ben

  2. #2

    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,803
    Thank Post
    110
    Thanked 583 Times in 504 Posts
    Blog Entries
    1
    Rep Power
    224
    Logmein do a 'for pay' remote help system built on top of their freeware remote login tools.

    https://secure.logmeinrescue.com/HelpDesk/Home.aspx

  3. #3
    GlennT's Avatar
    Join Date
    Sep 2006
    Location
    Zummmerzet!
    Posts
    249
    Thank Post
    19
    Thanked 17 Times in 16 Posts
    Rep Power
    20
    Teamviewer is pretty good and free!
    http://www.teamviewer.com/index.aspx

  4. 2 Thanks to GlennT:

    AngryTechnician (3rd January 2009), plock (30th January 2008)

  5. #4

    SYNACK's Avatar
    Join Date
    Oct 2007
    Posts
    11,095
    Thank Post
    857
    Thanked 2,680 Times in 2,273 Posts
    Blog Entries
    9
    Rep Power
    769
    You could set up UltraVNC in listen mode on your home pc and package a single click connector that will start up a control connection to their pc and will traverse their NATed connection easily.

  6. #5

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,348
    Thank Post
    625
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    Don't have internet at home.

    Ben

  7. #6

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,348
    Thank Post
    625
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    teamviewer looks good.

  8. #7
    PEO
    PEO is offline
    PEO's Avatar
    Join Date
    Oct 2007
    Posts
    2,093
    Thank Post
    457
    Thanked 150 Times in 95 Posts
    Rep Power
    71
    Quote Originally Posted by plexer View Post
    teamviewer looks good.

    dito just having a play now.

  9. #8

    Join Date
    Jan 2006
    Location
    Hertfordshire
    Posts
    151
    Thank Post
    2
    Thanked 8 Times in 8 Posts
    Rep Power
    19

    NTRSupport

    Hi,

    I use ntrsupport. They have a hosted solution and one where you can install in on your own web server.

    Basicly if you visit the support pages of the company I work for you can then click on a button which allows you to talk to one of the techie's who then can take control your PC via an Active X or exe with your permission.

    So far the hosted solution has been a god send and has paid for it self!.

  10. #9
    Jona's Avatar
    Join Date
    May 2007
    Location
    Cranleigh
    Posts
    467
    Thank Post
    14
    Thanked 50 Times in 48 Posts
    Rep Power
    23
    UltraVNC has a couple of nifty packages for doing this: http://www.uvnc.com/addons/index.html

    Another alternative is the paid for serivce offered by Fog Creek with Copilot (https://www.copilot.com/)

  11. #10

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,348
    Thank Post
    625
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    Yeah I've seen copilot before followed the blogs when they were making it.

    It's not an expensive solution and I think I'll try out the free trial and see how it goes.

    There are lots of ultravnc packages but the docs on most are poor.

    Ben

  12. #11
    Jona's Avatar
    Join Date
    May 2007
    Location
    Cranleigh
    Posts
    467
    Thank Post
    14
    Thanked 50 Times in 48 Posts
    Rep Power
    23
    Probably not helpful in a work situation (which is probably why they've done it). But have you seen it's free on weekends at the moment? http://www.joelonsoftware.com/items/2008/01/25.html

  13. #12

    Join Date
    Jun 2007
    Posts
    17
    Thank Post
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    15
    We looked at many different solutions and went with GoToAssist by Citrix (http://www.gotoassist.com/) It's great product and never fails us, it's not really that cheap but the package you get is superb.

  14. #13

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,348
    Thank Post
    625
    Thanked 1,584 Times in 1,421 Posts
    Rep Power
    414
    Yeah read about the free copilot this morning.

    Ben

  15. #14

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    15,852
    Thank Post
    877
    Thanked 1,681 Times in 1,460 Posts
    Blog Entries
    12
    Rep Power
    445
    Quote Originally Posted by uk101man View Post
    Hi,

    I use ntrsupport. They have a hosted solution and one where you can install in on your own web server.

    Basicly if you visit the support pages of the company I work for you can then click on a button which allows you to talk to one of the techie's who then can take control your PC via an Active X or exe with your permission.

    So far the hosted solution has been a god send and has paid for it self!.
    Does anyone know of any opensource solutions that will allow us to do that, possibly something that works with VNC?

    Thanks

  16. #15

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,623
    Thank Post
    1,240
    Thanked 778 Times in 675 Posts
    Rep Power
    235
    Quote Originally Posted by FN-Greatermanchester View Post
    Does anyone know of any opensource solutions that will allow us to do that, possibly something that works with VNC?
    FogCreek CoPilot (well, the client-side bit, anyway) is actually built on GPL code: https://www.copilot.com/faq/#28

    --
    David Hicks

  17. Thanks to dhicks from:

    FN-GM (30th January 2008)

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Remote Desktop or Remote Assistance......?
    By tosca925 in forum Windows
    Replies: 20
    Last Post: 31st January 2012, 08:26 PM
  2. Request support with remote assistance.
    By gh256 in forum How do you do....it?
    Replies: 3
    Last Post: 29th June 2007, 03:27 PM
  3. Replies: 6
    Last Post: 2nd May 2007, 07:55 AM
  4. Remote Support Package???
    By ChrisH in forum Windows
    Replies: 13
    Last Post: 20th February 2007, 04:06 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •