Remote Support

[plexer]

Does anyone know of any pchelpware style apps that allow you to run your own repeater on say your website for providing support when everyone is behind a natting router?

The repeater for pchelpware runs on windows so it's not an option and their provided one can be a bit flaky apparently.

Alternatively any open source web based live help systems that have a remote access portion that I could install on my website?

Ben

[Geoff]

Logmein do a 'for pay' remote help system built on top of their freeware remote login tools.

https://secure.logmeinrescue.com/HelpDesk/Home.aspx

[GlennT]

Teamviewer is pretty good and free!
http://www.teamviewer.com/index.aspx

[SYNACK]

You could set up UltraVNC in listen mode on your home pc and package a single click connector that will start up a control connection to their pc and will traverse their NATed connection easily.

[plexer]

Don't have internet at home.

Ben

[plexer]

teamviewer looks good.

[PEO]

teamviewer looks good.

dito just having a play now.

[uk101man]

Hi,

I use ntrsupport. They have a hosted solution and one where you can install in on your own web server.

Basicly if you visit the support pages of the company I work for you can then click on a button which allows you to talk to one of the techie's who then can take control your PC via an Active X or exe with your permission.

So far the hosted solution has been a god send and has paid for it self!.

[Jona]

UltraVNC has a couple of nifty packages for doing this: http://www.uvnc.com/addons/index.html

Another alternative is the paid for serivce offered by Fog Creek with Copilot (https://www.copilot.com/)

[plexer]

Yeah I've seen copilot before followed the blogs when they were making it.

It's not an expensive solution and I think I'll try out the free trial and see how it goes.

There are lots of ultravnc packages but the docs on most are poor.

Ben

[Jona]

Probably not helpful in a work situation (which is probably why they've done it). But have you seen it's free on weekends at the moment? http://www.joelonsoftware.com/items/2008/01/25.html

[Neil]

We looked at many different solutions and went with GoToAssist by Citrix (http://www.gotoassist.com/) It's great product and never fails us, it's not really that cheap but the package you get is superb.

[plexer]

Yeah read about the free copilot this morning.

Ben

[FN-GM]

Hi,

I use ntrsupport. They have a hosted solution and one where you can install in on your own web server.

Basicly if you visit the support pages of the company I work for you can then click on a button which allows you to talk to one of the techie's who then can take control your PC via an Active X or exe with your permission.

So far the hosted solution has been a god send and has paid for it self!.

Does anyone know of any opensource solutions that will allow us to do that, possibly something that works with VNC?

Thanks

[dhicks]

Does anyone know of any opensource solutions that will allow us to do that, possibly something that works with VNC?

FogCreek CoPilot (well, the client-side bit, anyway) is actually built on GPL code: https://www.copilot.com/faq/#28

--
David Hicks