GlennT

Thanks guys! Will give these a try!

Hi Guys, I am trying to get my server documentation in order and was wondering if anyone knows of either a bit of software or a script or something that could scan a drive and report back shared folders, their tree structure and also share / NTFS permissions?? Cheers, Glenn.

Ace! Loved the specials as a kid. Would love to see them again. Reminds me of burgundy sta prest, white fred perry and boots! Saw the damned last year....brilliant. Loved the burlesque show

Damn! Would have loved to have attended! When/where is the next one? Cheers, Glenn.

Now THAT is cool!!!

That's pretty cool! Think I would rather have the jet!

Whoa!! Seen this?? Erm...seems a bit much?

Thanks all! Your answers all make total sense. I will definately look onto this! Does "My Little Helpdesk" have a Sharepoint web part? Cheers, Glenn.

Thanks smadison! The problem I have is that the time taken to record these events is time that is not spent fixing problems or identifying potential problems. We are a small team and the workload is heavy. How can I impliment this without affecting my teams performance? Cheers, GlennT

Hi Guys! My boss strolled into the office this afternoon and asked me how I "measured" my departments efficiency. [by that, he means how do we analyse our current support levels and then make improvements upon them - then report/document the information]. Apparently, he had been having a discussion with his boss, discussing how they measured teachers efficiency and they wondered about us. So.... I just wondered if anyone does this? I understand that we all have SLA's but from a general support point of view, how do you "measure" your efficiency? By that I mean, is there a way to measure this and represent it in a data format?? i.e. in 2008, the IT department performed at 80%, in 2009 90%. We have a helpdesk [which some staff refuse to use] but it is fairly basic and doesn't record response times or anything like that so I am not sure how to go about recording this data without literally getting my team to log specific details of all the jobs they do then collate the data. Any suggestions would be great! Cheers GlennT.

Brilliant!! Let me guess..... IT Teacher??

Sorry if this seems like an obvious question but are you putting the user into AD as DOMAIN\student? Ours only works that way.

If your start menu is supposed to be redirected by group policy, try running gpupdate /force on the machine.

Kinda like a premonition of the Xmas party!

I seem to recall we were provided with a list of printers that were compatible. From what I can remember it was not a very big list either! I'm fairly confident the Brother HL-5170 was on the list [as that's the printer in Finance]. I can have a look on Monday when I'm back at work if you like?