I agree with the user buyin bit, we try to push any new stuff out to the senior people and team leaders first to give them a chance to use it and get excited about it. They show it off and hopefully have a good experience with it so that when it is pushed out most of the other staff are activly asking for it. This does not alway work but seems to have had an alright success rate. Thanks to Volume licensing we also go up version by version and so as the changes are in much smaller increments than a two edition jump have a comparitvly shallow learning curve. We also tend to push it to the teacher laptops first as the first step of a full deployment and this gives the teachers time to adjust before the class pcs change also. Moving them all in a batch means that they are all in the same boat to so that asking questions of the team leaders is seen as normal and accepted rather than an admission of failure (again in most cases).
There are always some who will hold back and bemoan the movement from one OS or application to another but that is something that there is really no solution to and will occour anywhere.



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