Impero_support

Hi, Thank you for your post, please feel free to PM me your contact details and I will arrange for a member of the support team to make contact with you. Many thanks Phil

HI Thank you for your post, Impero can definitely help and provide a solution for the above. If you wish to DM your details I can arrange for a member of our team to contact you and demo how this would workThanks

Hi Thank you for your thread and hopefully I can help regarding some of the questions asked. 1 – Support updates, are only given to customer with a valid support subscription if you would like to contact the support team we can look closer into this issue. 2 - The current Education Pro product is a hybrid solution which allows you to either host the Impero server locally or Impero can host it for you. It then offers a web interface console which teachers and admins can use to view and control the classroom. The hybrid solution allows for remote working although if you are hosting the server locally you would require some network changes.Impero will soon be launching a new cloud product Impero class:room which fully integrates on a digital safeguarding platform, please visit the website and products for further information.

Hi, thank you for your thread we haven't seen this in testing, if you would like to email the support team at [email protected] we can then gather some more details at investigate this further for you. Thanks Support

This is tricky because Apple restrict and lock down the ability for third party software to control there devices. As the previous post suggests an MDM solution will allow you to check, manage and reinstall applications and even provide safeguarding on those devices. If you would like to know more please contact the Impero support team or your account manager Thanks

Hi, Anyone using Impero and would like to discuss your options of resolving this issue please speak to your account manager about migrating to a hosted server in Azure and using our web browser interface console to manage, view and control client devices anywhere. Thanks Support

Hi,I would just like to say it’s great to read about fair and honest feedback across products in the EdTech sector. For those who are using Impero its an exciting time with some fantastic additions coming. One of those additions is our new free safeguarding product Impero Back:drop. If you are interested in an further product news please visit our website imperosoftware,com

HI Thank you for your interest, it would be well worth you looking at the following link, Impero offer a fantastic free digital safeguarding solution Impero Back:drop https://www.imperosoftware.com/uk/impero-backdrop/ or if you are looking for a product that syncs with MIS systems then please look at Impero Edaware a fully comprehensive safeguarding solution https://www.imperosoftware.com/uk/impero-edaware/ Thanks Phil

HI, would you like to PM your direct number I am happy to call you and remote in. Regards Phil

Hi, Thank you for your post, to enable or disable the print credit feature can be done on the entire network or on a single group. to check this, right click on the group and select properties > group settings > workstation settings > in this location you can either enable or disable print credits. If you require any further assistance please create a ticket or email our support team on [email protected] and a member of team will be happy to help. Kind regards phil

Hi, Thank you for your post, we do process an internal tool which allows the conversion of the recordings. If you contact the Impero support team they will be able to offer advice regarding this. Regards phil

Dear ITAdmin I am sorry to read that you have been experiencing issues with the Impero Software. I have sent you a PM containing my email address I would love to have a chat with you about your current issue and how we can progress things moving forward. Regards Phil

Hi Steve, There could be a couple of things causing this and without a full remote session to check and limit it down it's difficult to say whats causing the problem. Things to look into: Do you have any other power policies being applied in other groups that the machines are part off Have the machines which have been turning off connected into the impero server since you have made the change, if not they will still be using the old policies and that's why the shut down is being applied. Regards phil

Any one experiencing random blank screen during logon