5nowman

when the pc is on the school network, the url to the site resolves to the same as if it was on the hotspot and I tested a machine at home. every other website works.no errors on anything else. is there an app or something we can use to test connections going out, ports etc even failed attempts from the pc. on the client level we don't use proxy. Also I set the dns to 8.8.8.8 and it was still slow. very slow

Sorry to jump on.. what is this? our school do not have this... are we doing something wrong?

All, Need some urgent help here. School has smoothwall. since Monday we have had major slowness accessing a certain website we use to log incidents (don't really want to mention the site but it is used to log safeguarding incidents). We have whitelisted all the sites the company has recommended. we have allowed traffic to the ip addresses they said too. they asked us to ensure port 80 and 443 was allowed to a range of ip addresses. website works fine out of school. At school there are LOTS of slowness. Browser chrome. IF I put a PC on a hotspot it works fine to the site which rules out extensions, antivirus (sophos) which can also do filtering and browser issues. Soon as we switch it back on the school LAN we get the same issue, site is VERY slow and seems to time out alot. Packet inspection to the sites and ip addresses give have been disabled. SSL inspection disabled yet it is VERY slow. My gut tells me there is a url or port that they have not given us to whitelist however smoothwall does not show any blocks. smoothwall shows the school communicating with the site. Is there anything we can try? Everyone is going crazy at the school as this is a very important website. thank you all in advance! 5nowman.

Not badges — we use Wonde for: EduSync Google DfE stuff Times Tables Rock Stars HelloData and a few others. We do pay for EduSync though, and I’m starting to think we’re getting ripped off. If you don’t mind me asking, how much are you guys paying? We’re a primary school, FYI. We also pay for Wonde, but they asked whether we wanted the Advanced option. From what I understood, you either had to reply to opt in, or not reply to decline… I think!

Hi, how are you all? I have a quick question. Our school is being charged for wonde yearly and Edusync to sync google but edusync is charged by another company. I thought edusync was free? Are they supposed to be 2 different payments? Anyone else in a similar setup? appreciate the time in advance. 5nowman

Did you do the following in sophos too - server and workstation?: AMSI Protection: C:\ProgramData\Capita\Solus3\Deployments\ C:\ProgramData\Capita\Solus3 - Real-time only Exploit Mitigation And Activity Monitoring: C:\ProgramData\Capita\Solus3\Deployments\**

I went to 22, teacher tested it and worked fine. v25 crashed alot too. working with smart.

"we are aware of the issue. issue will be fixed in the next update" right? I think they are under stress too. I have users opening a third notebook document and it crashes smart notebook.

I have 2 people on smart 22 now. Waiting on feedback. Smart said the install of the software may have failed and got me to do a cleanup and new install keeping install.log I have set exclusions on sophos! Maybe that is it. New complaint is.. they open smartnotebook, file open to open another one and it closes the first one they had opened. Looks like it is limited to one notebook at a time!

Do you think sophos could be causing some issues? I have staff reporting they open 3 smart notebook documents, open 4th and it crashes. This is the paid version too notebook plus.

I did 2 over the weekend. Never seen it install so fast. Then I realised I hadn't installed sophos on those machines! FML!

Hi, Any reason you went to 22 and not 24? I think there was a 24 option?

soo cheeky of them!

Did you get any more updates on this? Does notebook crash on multiple machines?

This is driving my school crazy now! Also Smartnotebook keeps crashing when opening 3 or more notebooks. Anyone else finding this? Have there been any updates?

Normally don't need to do this if you are using the MAK key. ALSO.. now you cannot run 2 versions of Office at the same time!!! I can't have office 2024 and just publisher from the 2021 pack which is not good!

I cannot tell my staff that they need to run a powershell script to convert pub files loll! I know.. pdf converstion and other methods. Will install a lower office version and they can do as they wish on a few designated machines! Then a timer to Octover 2026 Thank you for that though

It is actually worse https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/office-365-education Microsoft has 3 levels of Faculty A1,A3, A5 A3 and A5 does have publisher, A1 the free one does not.

All, DO any of you actually have publisher on your office 365 education? I just checked and it is NOT there! strange right? Am I missing a trick for my school?

I went to the exe file of the smartnotebook software itself.. and it opened in chrome!

Just about to read the other post too. very odd issue.

Does your smartnotebook open in chrome sometimes? the application We have the shortcut on desktops to the exe file which opens up in chrome too! One quick fix I found was to open smartnotebook, I think it is edit preferences and restore defaults. This was also hit and miss!

I read about .notebook opening in drive. This is not it. the main exe of smartnotebook opens in chrome. .notebook files open in chrome yet they are not assocaited with it. crazy crazy issue

Please let me know how you get on. I will raise a ticket too! Even the app loads in chrome sometimes! Latest version. Smartnotebook v25

try I am guessing you are using GPOs on a DC. Move the user that is all greyed out to a test ou just to test and apply only the printer gpos. This is gonna wind you up if everything is identical. check membership of the user in question. I know it sounds mad.