nickbro

Ok, can you please try this, see if it gives you an error: open ~/hap/scripts/hap.web.js.js replace: jsonError: function (xhr, ajaxOptions, thrownError) { try { if (xhr.responseText.match(/\ else { if (jQuery.parseJSON(xhr.responseText).Message == "Length of the data to decrypt is invalid." || jQuery.parseJSON(xhr.responseText).Message == "Invalid length for a Base-64 char array.") hap.help.Load("impmsg"); else { if (document.getElementById("errorlist") == null) $("#hapContent").append(''); $("" + jQuery.parseJSON(xhr.responseText).Message + "This error has been logged on the server's event log").appendTo("#errorlist"); if (hap.errorTimeout == null) hap.errorTimeout = setTimeout("hap.common.clearError();", 10000); try { console.log(xhr.responseText); } catch (ex) { }; } } } catch (e) { if (thrownError != "") alert(thrownError); } }, with jsonError: function (xhr, ajaxOptions, thrownError) { try { if (!xhr.responseText.match(/\ { if (jQuery.parseJSON(xhr.responseText).Message == "Length of the data to decrypt is invalid." || jQuery.parseJSON(xhr.responseText).Message == "Invalid length for a Base-64 char array.") hap.help.Load("impmsg"); else { if (document.getElementById("errorlist") == null) $("#hapContent").append(''); $("" + jQuery.parseJSON(xhr.responseText).Message + "This error has been logged on the server's event log").appendTo("#errorlist"); if (hap.errorTimeout == null) hap.errorTimeout = setTimeout("hap.common.clearError();", 10000); try { console.log(xhr.responseText); } catch (ex) { }; } } } catch (e) { if (thrownError != "") alert(thrownError); } },

Is your HAP+ install going through a reverse proxy server?

on http://www.edugeek.net/forums/home-access-plus/112012-hap-v9-basic-css-tweaking-colour-scheme.html: background-image: url(../images/icons/metro/hap-logo-128.png); background-repeat: no-repeat; background-position: center 30%; The logo position is defined by the background-position css entry, try changing that CSS background-position property

On the server, can you go to https://localhost/hap/style/basestyle.css, if that displays correctly, try https://localhost/hap/api/setup, then https://localhost/hap/api/setup/help

Have a look on the server's application event log, this should give you an error message of what is actually wrong. Can you also try doing some http://www.edugeek.net/forums/home-access-plus/86059-hap-json-debugging.html

If you are using SIMS, load NOVA-T Reports > Curriculum Analysis > List of Classes for a Year(s) Select Yes at Do you want all years? Leave as is on the next box, and ok You get something like this 10C/Gr1 Gr 10C/Gr1 Mr X 5 5 10C/He1 He 10C/He1 Miss X 5 5 10C/Ic1 Ic 10C/Ic1 Mr X 3 3 10C/Ic1 Mr X 2 2 5 5 10C/Pe1 Pe 10C/Pe1 Mrs X 5 5 10C/Dt1 Dt 10C/Dt1 Mr X 5 5 10D/Hi1 Hi 10D/Hi1 Mrs X 5 5 10D/Pa1 Pa 10D/Pa1 Mrs X 2 2 10D/Pa1 Miss X 1 1 10D/Pa1 Mr X 1 1 10D/Pa1 Mrs X 1 1 5 5 In this report you can see, for 10D/Pa1 there are 4 teachers on the class

@ccadit http://www.edugeek.net/forums/home-access-plus/112012-hap-v9-basic-css-tweaking-colour-scheme.html gives you a guide to tweaking HAP+ to suit

Application Event Log in the Event Viewer

ok, check the application event log

Ok, can you browse to /hap/style/basestyle.css, it should give you an error message telling you what's wrong

Can you try removing the extra comma's from the mappings, and if you are not using Quota servers change that to DiskSpace

Same way, using the hap setup page

that looks all ok, I'm at a loss, usually the key missing issue is because of the incorrect case on the drive name, will have to look into this

Yes, remove the mimeMap for the .svg file type

Can you provide your MyFiles section of the hapConfig.xml file please

Open the web.config fle and look for SVG line

Application Event Log on the server

Error 80005000 is usually fixed with a server restart, it's a pain but it's a COM legacy thing

Ah, that's not right, hmm, it's CSS related This code fixes it (~/style/basestyle.css) line 77: #HomeButtonsHeader h1 { font-family: '☺SegoeLight', 'Segoe UI', Segoe, Arial, sans-serif; font-weight: normal; display: inline-block; margin: 0; margin-right: 10px; font-size: 2em; line-height: 30px; }

The help desk doesn't poll an email inbox, so the Help Desk ticket doesn't get reopened if they reply to it.

Ok, are you using Server 2012? You'll need to remove the section marked

~/app_data/hapConfig.xml, look for the MyFiles/Filter section. Thanks @JackCPickup

Can you check the event log on the server, sounds like it might be trying to get to a resource that's restricted

Can you expand on this one please @synaesthesia? You can alter the templates that the system uses to send the emails and have it add to the top, DO NOT REPLY TO THIS EMAIL!

make sure you put https://www.outlook.com/domain