spacevortex

The IT Field Technician will work within the IT Services Team to provide first line support, both remotely and in person, to end users across the Trust. MAIN RESPONSIBILITIES, TASKS & DUTIES · Delivering a high level of customer service to customers both remotely and face to face. · Providing remote and in-person support to end users with hardware and software issues. · Receiving and logging incidents into the Trust’s IT Service Desk, ensuring that all required information is collected from the customer in order to prioritise incidents effectively. · Assessing and assigning priorities to tickets and ensuring that all issues are escalated in line with company policy in a timely manner. · Meeting KPI’s ensuring that customer incidents and requests are resolved within the agreed SLA’s · Escalating Problems and Trends to 2nd and 3rd Line Support. · Following predefined Incident & Service Request Management and Change Management processes. · Maintain Software and Hardware Asset Management. · Be aware of current Health and Safety, Data Protection, GDPR and other IT related policy requirements. KNOWLEDGE AND SKILLS Essential: · Proven background working within an IT support role. · Must be articulate, possess excellent IT and communication skills and work well under pressure. · Experience in the deployment and management of Windows 10 clients. · A good knowledge of end user hardware and software applications. · Full UK driving licence and own transport. Qualifications One or more of the following qualifications would be desirable: · Computing Infrastructure Technician Apprenticeship Level 2 (or equivalent) · Certification as an IT Technician (CompTIA, Microsoft, Cisco etc…) We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We operate DBS safeguarding procedures. Applicants invited for interview will be required to complete our standard application form in order to progress their application. Early applications are encouraged. We reserve the right to interview and appoint prior to the closing date of 15 January 2021. Contract length: 12 months Application deadline: 15/01/2021 Job Types: Full-time, Temporary Salary: £18,562.00-£19,698.00 per year Benefits: Bike to work scheme Company pension On-site parking Sick pay Wellness programmes Schedule: Day shift Monday to Friday COVID-19 considerations: Risk Assessments in place and regularly reviewed. Experience: I.T.: 1 year (Preferred) https://www.indeed.co.uk/viewjob?jk=9bfca16077005f78&advn=4215348534995389&adid=362286368&ad=-6NYlbfkN0BcAs7ov9PsMVDTAvVYF3v7Zw3C8fKPnPi_xeb3bgr3a7drvq1a2-oxhZ1zKoqJQ4uJs9VNw-GG0TBmm1WXWrP3m5Lovs0xi6mEI02YjWpsf1mY6_lWKx2zWTG27xtanfNNrcgliovQNIyIj6KIYf0e0GAdfucxYr3cvJmtKbbYYXoE35L9iRpIIQqYoRJF-nhvix7nPvecUDbG1qsrj7lW1X1P18WVkUeG3VaRJpAxS4ckyUJxDB7Tdaiqx0Ct2FK2m48fWNSrvlkB-1O10CTKr1crfYjyiZ8OWnJ9qKD1INMYc85izjQq6SJDpY672oPHJXlh0oFBVjQqvj8cLdG4_GDmqcc2wrcjElfAZ3LMoJiKoVUIb75adSwYYp0wCKM%3D&from=serp&from=mobRdr&dest=http%3A%2F%2Fwww.indeed.co.uk%2Fjob%2Ftemporary-it-field-technician-9bfca16077005f78&desth=c284c5908364ec1d9c60f68fa022ebe7&prevUrl=https%3A%2F%2Fwww.indeed.co.uk%2Fm%2Fjobs%3Fq%3DIt%2Bfield%2Btechnician%26l%3DBoston%252C%2BLincolnshire&tk=1epoe5bbnstug800&dupclk=1&acatk=1epoe5fuusrj7800&pub=6917c08ec3ecf6012dd26f3773156e870cace3277f6b99df&utm_source=%2Fm%2F&utm_medium=redir&utm_campaign=dt

I’m in exactly the same boat as you… Eclipse.net and over drive Though I have two primary sites also using junior.net But I have to say overdrive and the whole process is completely frustrating. First of all the setup comes via the USA, so they can only help me set it up after 2pm in the afternoon. I got all my techies together what I thought was going to be a very technical process… but 5 minutes into the process I asked her what was the point of this conference call, as I thought it was some technical configurations. All it was is part description of the overdrive market place and the other part filling in a form. She then asked me when I would like to go live with it to which I said NOW, to which she responded she need to get the website setup for me and there is training of staff, the normal time frame is about 8 weeks. This means it will of taken 3 months from placing purchase order to actually using the product. I’ve yet to complain to MLS, but there is a lack of communication between the two companies Overdrive wanted information from me that only MLS have since they are hosting eclipse.net for me. I would say now if you’re thinking about overdrive…. Avoid….

(twin--turbo) yes we will be using GPO to restrict year 10's and 11's as there laptops stay in school. 6th form were still in discusions regarding what the school wants... we then highlight what possible security threats or problems to the network.... as long as the school understands we then comply to there requirements.... we used to not allow staff to install software to laptops, now we do, it may be a case of using that restricted policy a kinda (power user access or something... still thinking about it at the moment) (Riki) the photocoping and securing printing was the only real viable option to our problems initally, but it seems other suggestions have come along, and we have settled with the null printer as default printer. this is working really well it just needs some tweaks. so no expense of buying or leasing any more photocopiers, faculties /departments cover the cost of toner. the only real over head is to the technician replacing toner or fixing printer issues liked jammed paper etc..... (robyholmes) i like that and may also look at that, though our problem is now covered with the null printer option as mentioned in one of my above responses. the only problem with it is that it still replies on the student selecting the correct printer for the room, but at least they wont be pressing print and not checking which printer, here there forced to choose the printer.

My senior techie managed to resolve our problem by the following: Getting students to install the printer drivers, by accessing them from the web printing list.... once they select the printers they require for the subject they can install the drivers themselves. that covers geting the printer drivers installed, so no waiting around for gpo deployment as the user is making the choice of installing the driver when they have the laptop turned on. every users laptop will have a null printer set as default. when they come to print they choose the printer for the room there in and can print. in gpo a schedule will run which will disconnect the printers and make them default to null printer at the end of every period. or even during periods depending how many schedules we set to disconnect.... to be able to print again they will need to select the printer if the schedule has disconnected the printer. null printer goes no where it drops it in a printer queue and then deletes it. it all seems to work very well in testing, its just now a matter of fine tuning the amount of disconnects in a period, some form of notification to the user that the printer has defaulted to a null printer and that they need to select a printer.

looked at the no mapping of any printers and having the dafualt as you say, the problem is and this is from a trial with a static classroom.... students will pick the wrong printer, even odd teachers make that mistake..... The AP was also an idea, but without further investigation, on the surface there seemed to be a flaw that they might not all be connected to the same AP. (Bluesocket APs) on one campus and (aruba Aps on another) my senior techie has come across this..... EveryonePrint for Education/Overview and Feature Tour

Every student has a laptop in school but how do we setup printers. Here is a dilemma that is facing us.... Students of 6th form and Year 11’s and 10’s are being issued with a laptop each (windows 7) 6th form will be taking their laptops off site and home, and as yet we’ve not decided what level of access they will have but it won’t be as restrictive as the years 11s and 10s. The dilemma were facing is the printing, as student will be moving around the school, how can we overcome the problems of students printing to different printers. What we want to avoid is this: English students’ print to English printer, but some students have forgotten to select the correct printer. Now maths printer receives some of the English students work. Some English students don’t seem to be getting any work on the English printer so they keep resending, not thinking to check the settings to see what the default printer is set at. What we need to have is a way that students don’t make the above mistake Toner is charged to the departments, so maths won’t want to be picking up the cost for English etc.... We have several ideas but all of them need exploring for possible flaws, and welcome any advice. Option 1: Buy a network photo copier for each year group and place these around the school, each student will have a print code. This is something we already do with staff... Pros: we have tabs on printing, and only one printer would have to be mapped per year group.. Cons: which departments will pick up the cost of printing, paper and leasing of photocopier? Students may be leaving lessons to collect work from photocopiers, queues may develop as students input their print codes at the photocopier. Option 2: Internet printing is being investigated by my senior techie tomorrow; neither of us have explored this before. Option 3: The reason behind me making this post, since i saw this as a possibility to our problem, and its been welcomed by my systems manager as a possibility. Solution Example Student with laptop goes to lesson, Maths with Mr T period 1. Student needs to print out graphs so they send to printer in classroom; laptop tells them no printer driver installed, not active, no permissions, choose printer etc... Whatever warning is required. Student realizes that they now need to access the GUI interface for printing which is found on the desktop of the laptop. GUI Interface The gui interface is designed with the option of typing in the printer code and clicking connect. The interface loads the script which maps the printer as the default printer, the student can then print. The script only remains active for 10 minutes and then if its need again the code has to be entered again. After 10 minutes it disconnects the printer. Gui interface backend Backend script could be configurable to allow time out adjustment and change of printer codes and adding and taking away printers. Interface would be compiled into exe, flash app or of similar with script embedded, or in the case of year 10 and 11 it would not be accessible. How do students get the code? The code will be displayed on the front of the printer and on lament A4 landscape in the classrooms. How easy will it be for students to input the wrong code? Rather than use TC-Print01 and then 02, or other forms of distinguishing that makes it slightly easy for students to remember. The code can be irregular so that students will be forced to look at the printer room code on the wall. An example would be: TC-mathsprint01 would be inputted as - 35927 TC-mathsprint02 would be inputted as - 196874 Tcmathsprint03 would be inputted as - 769252 Cons: The flaw would be that students might just copy and paste the codes to a desktop document, and rather than look up at the code on the wall will just copy and paste from desktop. But i would guess this would be less likely to happen if the codes are fairly short... it’s easier looking up and typing 3, 4 or possibly 5 digits. Student moves to another classroom and needs to print? A student leaves maths and goes to Music, the chances are from leaving one room to the next and getting around to printing the 10 minutes will of expires and the code will have to be input in again. Since we are in a new room the student does not have access to the previous code and therefore sees the new code on the wall and enters this. This now maps the printer in music. The final question i got asked about option 3 was, how long would it take someone to create the script and what would the cost me..........? so if anyone wants to answer that or offer there services great.......

Thanks everyone Chrismiles your explanation is exactly what I was trying to achieve. I didn’t want to complicate my post, but to give you the background this is really only a temporary solution as we were in the process of setting up a new domain but with massive amounts of IT hardware to now implement we have had to put our single domain on hold. Once everything has settled down come sometime after November 2012, we will then have our single domain and exchange server 2010 with possible DAG. this solution allows us to keep the current exchange servers and accounts... thanks question: I may be back with another question shortly, as having tried something similar i did get an error about legacy and it would not setup the email address policy. but i will need to replicate that arror again.....

I’m trying to work out if this is possible, and rather than spend hours doing trial and error, I thought the best thing would be to ask for some advice.... Here is my scenario We have 3 schools = 3 domains all with exchange servers and trusts between the sites. School A = Exchange 2007 School B = Exchange 2007 School C = Exchange 2010 A new domain is to be purchased Example mydomain.net Requirements: All staff on all 3 sites will need to receive the new domain as there new email address. [email protected] Should I be creating something like a cross forest connector? I have started halfway down this cross forest solution but then ran into problems that have added doubt that there might be another way, or possibly easier way..

thanks tried it but with not luck, get a popup box saying " Bad Request" then after that it does not appear, if i browse the Active Directory Browser still nothing inside

I can't seem to get the X to vanish from the setup page when inputting the Domain UPN / AD information. When i select the box for groups the Active Direcotr brower opens but nothing appears in it and the cross remains in UPN when i would expect to see a green tick mark. Intially i had some issuses with this and removed the standardpoint refrence in the web.config file at the bottom of the page, as well as a no graphics appear which i removed the mime svg reference. I've installed 7.6 and followed your video instructions. and I have Extranet Install which works fine and connects to AD fine, ive used the same username and password as the one i use for extranet and still nothing and I have even created another account to try with no luck. I could process the install again so i can run the program that will show the errors, but im guessing its permissions somewhere... This is my third attempt and trying 7.6 with no luck

I've also used this but it was a 3 way solution. 1 teache i know uses team viewer but leaves there laptop left on at work, the other teacher I know purchased ignition and does the same, however I'm not too keen to have these laptops left on at work and soon impero will control all machines in the school which will shut them down in the evening. The other thought is possibly installing HAP (home Access Plus) on a server at work and then using a browser to connect to it. but for me the simplicity of file browser is enough at this stage, whats a couple of quid....

would also suggest you read there site if your planning on getting file browser I quote: FileBrowser is able to connect to a wide variety of SMB file servers, but some are not compatible. Before purchasing FileBrowser we recommend that you try our free NetPortalLite app.

you can view documents, images, play music, pdf. and yes you can copy to and from your shared drives to the ipad. you can create folders. there was a few things it couldnt do that i found annoying especially on my head teachers i pad, as i installed one of the office products on there and there was no way to save a document typed in the product to the file browser folders. but that was back in November last year, so i would hope by now other products are working with file browser. I need to do some updates to file browser as im a little behind....

FileBrowser - Access files on remote computers for iPad on the iTunes App Store I use file browser, you can map all your share drivers and more....