psydii
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GDPR - Students Doctors details
psydii replied to markberry's topic in Data Protection & Information Handling
Child Protection Team liaising with external agencies. Admissions Team following up students with large medical files. Hand-over to ambulance crews. (Hospitals round here always ask for GP Details on admission) -
https://edudownloads.azureedge.net/msdownloads/Windows-Education-Infographic_which-Windows-is-right-for-you_11-2021.png As long as you don't get beguiled by the name Windows and expect to be able to do Windows-like things on it, SE should be an equivalent to ChromeOS. If you are going to need local applications (perhaps even remote monitoring apps?) then Windows 11 Education with all the management overhead is probably what you'll need.
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[sims] Latest SIMS update not being deployed - DNS issue?
psydii replied to Koldov's topic in MIS Systems
The order matters. THe order your describe might result in the SOLUS picking up the old name/IP before the client has registered its new dns entry. Delete any dns entry (forward and reverse) for your computer. Replicated AD On the client run ipconfig /registerdns Check records have appeared on DNS Server and replicated. *now* ipconfig /flushdns on the solus server. Should work fine - though by this point sometimes you need to completely remove records from SOLUS and remove the client from the laptop and start again. -
Just thought I'd add an update: We have had three tickets with AMI / EasyTrace in the last few months. All dealt with swiftly, and none were caused by faults or failures. 10/10. My cautions around good administrative practice and not launching the service at the start of the year still stand.
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We have seating plans - student always use the same computer. Projects are copied locally and then copied back to network/cloud storage. Teachers hate it and they usually try to get the kids to work in network folders or in OneDrive sync'd folders, with limited success https://support.apple.com/en-gb/HT203954 https://cc.bingj.com/cache.aspx?q=logic+pro+bundle+onedrive&d=4657454231455100&mkt=en-GB&setlang=en-GB&w=5z6F1AjKfp5F92Rby00vVXtWV8U4TJtm http://www.edugeek.net/forums/windows/221652-premiere-pro-onedrive-home-folder-loading-importerquicktime-prm.html
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Look at your security event logs on the domain controllers to see what account and ip were used to create the accounts. You can then track your way back to what process/service is doing it. AD security events are recorded on the the DC that tried to execute the request, so you might not see them on the first one you look at.
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Keeping the exchange server just for management shouldn't be that big of a deal? firewall it off so it can only communicate with office365 servers and your local AD and management IPs, and it shouldn't need any further care? Other than to update it and its certificate I haven't given ours any thought* for a couple of years now. *Any problems that crop up only impact my team, and because they are well known (log files, certificate, updates) it only takes a few a few minutes for us to fix it, but crucially, at our leisure. All the important customer facing bits are managed by 365. We keep ours because I don't want the junior techs messing with hand crafting AD attributes via aduc or powershell, and the occasional on-prem system that needs SMTP / depreciated authentication systems.
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Yes, its how our helpdesk picks up email, but also how it and the old photocopiers and other legacy devices send email.
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Has anyone got any ball park costings for getting a 3 node 40Tb S2D / Hyper-V setup stood up?
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Perhaps a little on prem exchange server for this purpose? With firewall rules to prevent internet traffic (other than to/from 365).
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Kids were taught to use OWA. Staff were taught to not used student PCs. Used a loopback group policy on the shared computers ou to force online mode for outlook users logging on to those machines. - However outlook/exchange has been engineered to expect cached mode, this setup if used widely will lead to performance issues, hence the above. Teacher desktops generally had far fewer users so were not considered 'shared'.
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Three chases seems to work well for us. We have to be mindful that people might only work a couple of days a week, so we put tickets on hold and close them as abandoned if we haven't been able to get an update over a two week period. We get the occasional ticket re-opened this way.
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Speak with your line manager / the Head Teacher. Ask them how they feel its going, whether staff are happy and things are working... "I've noticed its awfully quiet on the helpdesk" Pick a thing you know is generally bad around the site **THAT YOU CAN FIX QUICKLY*** , and email staff about it, inviting them to log a ticket with the helpdesk. Then go fix that for those who logged it. Always fix stuff on the helpdesk first, and fast. Create an informal SLA and prioritise accordingly, but only if it is on the helpdesk. Make sure that you have some way of detecting properly urgent matters that are logged and drop what ever you need to to ensure they get done in 15 minutes of being logged. People's experiences build and word gets around about great service... and then its just a matter of sustaining it. Which unfortunately is a continuous process. If you can, log those corridor requests and follow up through the helpdesk only. "Hi Thanks for mentioning the issue in xxxxx. Just confirming I'v got these details right... before I come out to fix it..." Also report on abandoned tickets - ones where you logged it, followed up for more information but never heard back. The absence of follow up from a teacher, and the absence tickets about things they have complained about has proved massively helpful to us when we are asked to explain why something hasn't been done!
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Hi, Has anyone else seen the tracked links in the email from this company being blocked? It seems the MS 365 email safelinks feature is flagging their subdomain as malicious. Their main website works just fine, and as far as I can tell, other url checking services don't have a problem with the links. p.
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The extension to March was passed in Schedule 3 of the The Health Protection (Coronavirus, Restrictions) (Entry to Venues and Events) (England) Regulations 2021 (S.I. 2021/1416). Surprised there hasn't been more publicity about this.
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The 'correct' modern* way is to have a scheduled task to fire at logon, configured through GPP. This should work regardless of CC4. Create, or identify a group policy object with the broadly the correct scope (e.g linked at a OU above all staff/students and all computers they are likely to log on to) In that policy go to the GPP settings and create a scheduled task to run pcclient in the current user's context with the trigger of "at logon" Scope this GPP as appropriate (e.g. all staff and all students, or by default all users) CC4 used to make assumptions that all end user devices are connected to the network at all times, so in this scenario running the pcclient app from a network share on the print server is probably the correct way. Personally I like to have it installed on the end user devices so it runs regardless of the state of the network. *vista onwards... though I can't actually find the documentation that used to exist from before the migration to docs.microsoft.com that used to confirm this.
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laptop no internet on one access point & ssid
psydii replied to mrstrong's topic in Wireless Networks
Before you bounce the switches have you rebooted the AP yet? Also check/delete the devices entry on the DHCP server(s)... Also 'always worked before' is not a trustworthy metric. Had this once, but then looked into it and the laptop hadn't actually been used in the three months since it had been deployed (in a fleet of 30)... looking back the card was almost certainly DOA! -
Personally I've always thought slate to be a little OTT for benching.
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Data point in case it is useful: Here the only way to get an IT account to any services is for HR to have completed your paperwork (DBS etc) and loaded you into the MIS, from there wonde/salamander pull/push their to third party services. Any supply teacher here for more than a week or so gets their own account. (if they make it a week, we generally want them back and they go into the pool of people we trust to use regularly so them having an account is worthwhile.) We do have a handful of generic accounts, but they too stem from data in the MIS, just to ensure consistency. Users of these accounts however generally rely on support from roaming SLT, HoDs or the lead cover teacher to report positive/negative behaviours attendance* etc. *Where ever possible attendance (registers) are taken by an employee of the school or a trusted supply teacher rather than a short term cover. GDPR and Safeguarding were helpful in the wider discussion that lead to how we handle staffing of cover lessons, of which the above is but a part.
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Help getting started with Intune/Intune for Education
psydii replied to StevieM's topic in How do you do....it?
Greg Shield's course on Pluralsight is great. You can get a very low cost subscription to the entire site via their PLURALSIGHT ONE programme Course is here: https://app.pluralsight.com/paths/skill/implementing-mobile-device-management-mdm-with-microsoft-intune A handy script for getting devices to enroll into autopilot (assuming DfE haven't done that for you) is here: https://oofhours.com/2020/07/14/more-improvements-to-the-get-windowsautopilotinfo-script/ The official documentation about the script is here: https://docs.microsoft.com/en-us/mem/autopilot/add-devices An unsolicited suggestion is here: Have you tried using a mind map or flow chart to track your course through the documentation and then remap that to develop the process (as a 'stright line') that you need to follow? -
User Name Changes - Across multiple systems....
psydii replied to pseudo's topic in How do you do....it?
From the guy who worked on DOS 4 and Lan Manager: https://twitter.com/osterman/status/1435984552518770691 -
Old enough to remember the storm of 87, we were without power for a similar period. Gas central heating and cooker hobs, but we were due a delivery (no mains gas), and they couldn't get through for several days. Log fire and everyone camping in the lounge. Luckily civilisation (and friends with power) was only a few miles walk, though trees lying sideways across all the paths and roads were surprisingly challenging to clamber over/around. TBH he problems would be the same today as they were then. However in my current abode, (mostly electrical appliances, and a modern boiler) we'd be stuffed. We've got solar that could provide enough oomph to power the boiler and charge the batteries of portable devices... but after a big storm I'd doubt the panels would still be on the roof.
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SAN switches both dropped at same time
psydii replied to cdwyersandysecondary's topic in Wired Networks
Long ago (2015?) I had a P2040 lock up both controllers simultaneously. Turns out is was a 'known' bug that had been patched a few days before we hit it. HP woke up engineers on a Sunday night and sent them to site to help us put things back together. We had quite a lot of damaged VMs and worked with MS to fix those. Pretty solid response from HP given we were not on a 24/7 Care Pack. The point to this anecdote is that it might be worth comparing your firmware levels with HP's current recommended, and consider updating.- 15 replies
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We have a Business Continuity and Disaster Recovery plan document. It is a spreadsheet. Overview (including brief notes on backup/recovery)-> Contacts ->Key systems and where they reside->Server details -> Network Switch Details ->Lights out management-> Firewalls and ACLS->VLANS and DHCP Scopes->Static IPs-> More detailed services page -> Service recovery plans (bare-metal vs limited scope), and pointers on how to prioritise. Each section links out to relevant more detailed documents stored in a folder (a folder that if looked at directly would overwhelm an outsourced emergency admin) Process documents (how to set up a Team, how to add a printer, how to rename a phone, how to recall an email, how to do a compliance search, how to meet and great support requests etc etc) are all in a single folder, and I'd expect a new hire/competent emergency admin to find them via the BC/DR plan and then skim read them so they have some idea of how things get done, and can find them when asked specific questions. @hallb15's one-stop document is sounds better approach for documenting processes, procedures and 'local knowledge' as it has a table of contents! The plan and the documents are all stored in an online folder, with a copy held on the server that sites outside the on prem VM infrastructure. The Business manager has a copy of the BC/DR plan linked in their personal folder.
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New Physical SIMS Server - thoughts on specifications?
psydii replied to enbiggen's topic in MIS Systems
It’s speed of the cores and the performance of the storage where tempdb is stored that seems to make the biggest difference once you have more than enough ram and optimised indices At least that what the conclusion was from a MS PSS Engagement a few years ago.
