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Posted

Hello all,

 

Does anyone have a copy/link to ActivDriver v5.9 x64 or earlier, as ever since Promethean have released v5.10+ it doesn't play well with boards connecting via a Serial connection, but only USB.

 

I already have ActivDriver v5.9 x86 but sods law it doesn't work Grr Many thanks!

Posted
Got an old one here. What's the best way of getting it to you?

 

I'll send you a PM, thank you. I can receive attachments up to 25MB in size, but please remove the .exe file extension so it's not flagged as a spam/virus. Many thanks! :)

Posted
has the new version fixed it so Serial - USB cables auto startup again, I know a few staff here would love the features of the newer driver, but it just generates calls if I put 5.9 on their machines at present because it refuses to auto start the USB to Serial cables connecting them.
Posted
has the new version fixed it so Serial - USB cables auto startup again, I know a few staff here would love the features of the newer driver, but it just generates calls if I put 5.9 on their machines at present because it refuses to auto start the USB to Serial cables connecting them.

 

 

Strange - we noticed this issue here since September and we had to roll back to a previous version of the driver. We had been using 5.9 without any problems previously.

Posted

Native USB connected boards work without trouble, but older Serial connected boards (even with a USB converter) just don't work with version 5.10 or later. It's still the case with the latest 5.11 driver.

 

I can only conclude Promethean think we're all stupid and will replace all our older boards :rolleyes: I've tried everything I can think of and it just doesn't work. Roll back to v5.9 on 32Bit works perfectly in the past.

Posted

Thats the problem we had here, we had to roll anyone still using a serial connection back from 5.9 to 5.7 on our site, (Thankfully I have removed about 15-20 USB-Serial connectors over the last year though, as our HP units we are replacing old stone units with come with a serial port to make it a lot less buggy with the horror of those drivers and cables).

 

If the board was fitted with a USB then the user is ok here on the whole, but with serial and the 5.9 drivers onwards, it just flat refuses to auto start the board connection, so in the days after changing those units, I had unhappy staff ringing as their board wasn't connected, took a while to work out it was the activdriver.

 

Its a greater shame, because the later drivers introduce some excellent functionality into the machines, such as inking within Office.

Posted

It's just strange as there's no mention of it on their website and they don't host any older driver whatsoever, only the latest 32Bit or 64Bit driver.

 

It would be perfectly acceptable if Promethean wish to discontinue Serial support, but still host v5.9 for the thousands of customers that still operate older whiteboards.

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