ePortal & Results - Errors

[mark80]

Hi

 

Over the past few weeks we have been having reports from teaching staff saying that the results bitlet on ePortal is not showing anything - even though we know for a fact they are there.

 

I asked our network guys to look into this and they have sent me the error log with EventID 131

 

Event Type: Error

Event Source: Facility Data Server

Event Category: None

Event ID: 131

Date: 27/06/2007

Time: 08:52:53

User: N/A

Computer: SQL

Description:

Exception thrown in function: HandleGetRecords(), place holder 13 object 2067 Query Details:getrecords format=short type="activeresulttemplates" titles="id""name""examcodes""examnames""examreadonly""compcodes""compnames""compdescrips""critcodes""critnames"

"critdescrips""matchtype""controltype""datatype""accgroup""accclass""accmodule""accindividual""acccourse""startdate""enddate" exprs="id""name""examsets.exam.code""examsets.exam.name""examsets.readonly""examsets.component.code"

"examsets.component.name""examsets.component.descrip""examsets.crittype.code""examsets.crittype.name"

"examsets.crittype.descrip""matchitemtype""controltype""datatype""accgroup""accclass""accmodule""accindividual""acccourse""startdate.text""enddate.text"

sortexpr="name" >

 

These errors are appearing at least 2 times a day at various times and are fixed by restarting ePortal

 

Is this a known issue? Is there a fix?

 

Mark

[Guest monkeyx]

There are a couple of Eportal patches on the Serco web site relating to Results bitlet issues, have they been applied.

 

We are having a wider issue with assessment entry in Eportal that is being investigated by Serco. So will let you know when we get some feedback on that.

[ChrisJ]

I've seen this error occur at quite a few of our schools (Sometimes at least 10 times per day). In one case it mainly seemed to occur around the times of their AM & PM roll calls, in others it was when they were doing assessment things.

 

I'm not aware of any fixes yet.