Divaldo Posted November 5, 2012 Posted November 5, 2012 Yes, I can connect to the other openhive bits fine, thanks, and have set the two DNS forwarders provided to me by Openhive. I can't ping either of them though (not sure if I should be able to), and when I added them they show up with ared cross and the message 'an unknown occurred while validating the server', but I'm told this is nothing to worry about. We were able to send emails through the relay.openhive.net smarthost fine until the switchover day to KCOM on the 1st. Something has gone awry since then.
Edu-IT Posted November 5, 2012 Posted November 5, 2012 Do you have TLS turned off? That seems to be the latest update on the lead call.
Jambo_C Posted November 5, 2012 Posted November 5, 2012 I can Telnet etc but I'm getting the "The remote SMTP service rejected AUTH negotiation" in queue manager. If I put TLS on it tells me the remote SMTP service doesn't support TLS! The lady on the phone said she wasn't sure what it was but that there appeared to be another issue.
Divaldo Posted November 5, 2012 Posted November 5, 2012 I have had TLS off all along. When we first moved over to relay.inthehive.net it never worked with TLS on, so was told to turn it off back then as it wasn't really required. A chap just rang me from the helpdesk saying he thought he had a fix for us, but we were both disappointed when I said that TLS was already off :-(
csl6 Posted November 5, 2012 Posted November 5, 2012 I can Telnet etc but I'm getting the "The remote SMTP service rejected AUTH negotiation" in queue manager. If I put TLS on it tells me the remote SMTP service doesn't support TLS! The lady on the phone said she wasn't sure what it was but that there appeared to be another issue. Have you managed to sort your probs out yet? I have two sites with Exchange 2003 and I have managed to get them to send external emails. I see at the moment there seems to be a couple of seconds delay as it authenticates with the smart host but the email does get sent. The only problem is when it gets to the OPENHIVE servers, emails are getting delayed there with times ranging from 2 minutes and 2 hours. I shall open another call I guess.
Jambo_C Posted November 5, 2012 Posted November 5, 2012 Have you managed to sort your probs out yet? I have two sites with Exchange 2003 and I have managed to get them to send external emails. I see at the moment there seems to be a couple of seconds delay as it authenticates with the smart host but the email does get sent. The only problem is when it gets to the OPENHIVE servers, emails are getting delayed there with times ranging from 2 minutes and 2 hours. I shall open another call I guess. No, still not working. Still getting "The remote SMTP service rejected AUTH negotiation". Got 114 emails queued. Discovered they delete after 48 hours.
Edu-IT Posted November 5, 2012 Posted November 5, 2012 I have a call open for the delay and was told its possibly due to sheer volume of backed up email. Open a call though, the more visability the better!
csl6 Posted November 5, 2012 Posted November 5, 2012 No, still not working. Still getting "The remote SMTP service rejected AUTH negotiation". Got 114 emails queued. Discovered they delete after 48 hours. How's is the relay configured on your server? Did you use a connector or just configured it in the properties of the default smtp server?
PyROm Posted November 5, 2012 Posted November 5, 2012 Hi, could someone do me a favour and ping derbyshire.inthehive.net for me please and tell what its ip is from inside capita/kcom`s network, I can resolve it here but cant access it from within kcoms network (not taken capita services but taken kcom for connectivity, so cant use capita`s dns servers and kcom doesnt have any), im wondering if the ip is different on network to off, thanks.
Geoff Posted November 5, 2012 Posted November 5, 2012 (edited) Here's what it resolves to from the outside world. root@woody:~# nslookup derbyshire.inthehive.net Server: 192.168.0.1 Address: 192.168.0.1#53 Non-authoritative answer: derbyshire.inthehive.net canonical name = pub01.inthehive.net. Name: pub01.inthehive.net Address: 109.68.0.30 Edited November 5, 2012 by Geoff 1
Jambo_C Posted November 5, 2012 Posted November 5, 2012 How's is the relay configured on your server? Did you use a connector or just configured it in the properties of the default smtp server? I've used a connector. Initially I just changed the one I had currently and that was working fine up until Thursday. I have also set a brand new connector up too just in case, neither work though.
Edu-IT Posted November 5, 2012 Posted November 5, 2012 (edited) Hi, could someone do me a favour and ping derbyshire.inthehive.net for me please and tell what its ip is from inside capita/kcom`s network, I can resolve it here but cant access it from within kcoms network (not taken capita services but taken kcom for connectivity, so cant use capita`s dns servers and kcom doesnt have any), im wondering if the ip is different on network to off, thanks. We're on a KCOM connection here and can access derbyshire.inthehive.net. It prompts for login. @Divaldo The fact that you cannot access derbyshire.inthehive.net makes me think that there's something still wrong with your connection to Capita servers from the KCOM network. Edited November 5, 2012 by Edu-IT
csl6 Posted November 5, 2012 Posted November 5, 2012 I've used a connector. Initially I just changed the one I had currently and that was working fine up until Thursday. I have also set a brand new connector up too just in case, neither work though. In the properties of the default smtp server, have you set any outbound security credentials there? What worked for was setting anonymous access and no tls encryption but still putting the smart host address in the advanced delivery window. I can provide screenshots of what I did if you want.
PyROm Posted November 5, 2012 Posted November 5, 2012 Were using google dns servers so we resolve derbyshire.inthehive.net to the external address, however when trying to go to it the server just times out and we cannot even ping it, im trying to see if the internal ip is different to the external before trying to decide who to contact, kcom or capita or caya. 1
Divaldo Posted November 5, 2012 Posted November 5, 2012 I got rid of the openhive dns forwarders and put in the public google ones instead, and voila! everything now works!! Cheers PyROm!
PyROm Posted November 5, 2012 Posted November 5, 2012 Divaldo could you see if you can now get to the webpage http://derbyshire.inthehive.net for me please, would help me troubleshooting my problem. Thanks Robin
Divaldo Posted November 5, 2012 Posted November 5, 2012 Yes, I can get to that, I got the Openhive login page. 1
Jambo_C Posted November 5, 2012 Posted November 5, 2012 In the properties of the default smtp server, have you set any outbound security credentials there? What worked for was setting anonymous access and no tls encryption but still putting the smart host address in the advanced delivery window. I can provide screenshots of what I did if you want. Yes, I've used the username and password that they sent to me and told me to use. Where is the advanced delivery window? Not sure what you mean.
csl6 Posted November 5, 2012 Posted November 5, 2012 Yes, I've used the username and password that they sent to me and told me to use. Where is the advanced delivery window? Not sure what you mean. Open up the properties of the default smtp server and click the delivery tab. Click the outbound security button and check to see that only only thing checked is the anonymous access radio. Click OK and click on the advanced button. Here all I have filled in is the hop count, the fqdn and the smart host. The credentials for the smart host are saved within the smtp connector. Once I made these amendments and forced a few connections on a few messages, I was able to see emails leave the queue. Hope this helps.
Jambo_C Posted November 6, 2012 Posted November 6, 2012 Open up the properties of the default smtp server and click the delivery tab. Click the outbound security button and check to see that only only thing checked is the anonymous access radio. Click OK and click on the advanced button. Here all I have filled in is the hop count, the fqdn and the smart host. The credentials for the smart host are saved within the smtp connector. Once I made these amendments and forced a few connections on a few messages, I was able to see emails leave the queue. Hope this helps. Cheers but that's still not fixed it. Weirdly an email I sent to myself on the 3rd randomly came through last night. None of the other test ones I sent have though. The support desk have now asked me to send them screenshots of me Telneting on to prove that I can.
Jambo_C Posted November 6, 2012 Posted November 6, 2012 Had more of a fiddle with mine and we're up and running. It started working about 5 minutes after I'd called them so I'm not sure if it was my fiddling or something they'd done. Anonymous access, TLS off. I haven't got a smart host specified in the area csl6 suggested. They did inform me that they've got rid of the authentication so if you've got a username and password in it definitely won't work. It now has to be anonymous access. 1
Jobos Posted November 6, 2012 Posted November 6, 2012 I removed the authentication and it worked. Thank you! It should be noted that at my other school which has exchange 2010 it works still using the username and password.
Divaldo Posted November 8, 2012 Posted November 8, 2012 Ours still doesn't work with the Openhive DNS servers. Thank goodness for Google's public DNS! Only been 24 days without a fully functioning email service so far...
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