embc changing dns to new provider

[Jambo_C]

Yeah definitely, will let you know. Good luck with yours too.

[Tallwood_6]

Do you think I could get hold of anyone on RM IFL today to sort out a router config issue... I've been told its been a right shames in Leicestershire with schools not sorting out DNS moves in time etc.

You do have my sympathies however moving DNS and broadband supplier is not exactly a seamless experience.

[Divaldo]

We have the same problem sending external emails. We can't resolve relay.inthehive.net either.

 

It was fine until the switchover to KCOM, the OH helpdesk have said it's a KCOM firewall problem and have logged a fault...

 

We're also having problems when browsing the internet. The Open Hive login page comes up randomly when we click any links, if we go back in our browser and keep trying the link, after 4 or 5 goes, it will open. Reported that problem over 3 weeks ago, but still no solution.

 

Anyone else tempted to go with a different ISP and do your own email/web filtering?

[Jambo_C]

We have the same problem sending external emails. We can't resolve relay.inthehive.net either.

 

It was fine until the switchover to KCOM, the OH helpdesk have said it's a KCOM firewall problem and have logged a fault...

 

We're also having problems when browsing the internet. The Open Hive login page comes up randomly when we click any links, if we go back in our browser and keep trying the link, after 4 or 5 goes, it will open. Reported that problem over 3 weeks ago, but still no solution.

 

Anyone else tempted to go with a different ISP and do your own email/web filtering?

 

Well, ours will resolve now, if I ping it I get an IP address back but I still can't send. As I said above I'm getting the "Unable to AUTH" message.

 

We had a similar problem with the OH filtering. We figured out that it's when it finds a page that hasn't yet been categorized. When you keep retrying it eventually categorizes and lets you in. It did it to our Learning Platform and school website. If you've got access to the console there's a category called "New URL", you can turn that off although you then risk any un-categorized pages being available for the first time until it's categorized. This may be your best bet until they find a solution.

[Divaldo]

thanks, i'll give that a try

[Divaldo]

Has anyone had any joy with relay.inthehive.net yet? Last I heard, it wasn't a firewall problem as first suspected, but a Mail Marshall problem instead.

[Jambo_C]

I've just phoned for an update and she told me they thought it was the Firewall! It's getting a bit daft now. I'm just glad we're on half term and am hoping that it's fixed by Monday! Obviously some places aren't on half term which is a bit of a nightmare.

 

She said that it is affecting all schools who have an onsite Exchange server so at least we're all in the same boat. I bet there are some that haven't actually noticed if they're on half term, not sure I would have if it hadn't been for one member of staff.

[Divaldo]

They were telling me it was the firewall until about 10 minutes ago... maybe they're not sure.

 

Our staff and students were all on half term last week, so it's been a bit of a chaotic first week back here!

[Edu-IT]

The error messages I am getting point to it being a MailMarshal issue, yes. Hopefully we'll see some progress over the weekend.

[Divaldo]

Fingers crossed. I can't even resolve the hostname relay.inthehive.net yet, let alone ping or telnet to it, so I'm not sure how Mail Marshal could cause that.

[Jambo_C]

If I ping relay.inthehive.net I get an IP address and if I telnet it, it makes a connection but just returns 220 and a row of asterixes. Maybe there's two different issues!

[Jobos]

When connected send

helo .

[Jambo_C]

When connected send

helo .

 

Yes, it does connect and responds to that.

[Edu-IT]

Yes, it does connect and responds to that.

I get that too.

If I ping relay.inthehive.net I get an IP address and if I telnet it, it makes a connection but just returns 220 and a row of asterixes. Maybe there's two different issues!

Suggested that and got told that no, it's all one issue.

[Edu-IT]

FIXED! Happy days.

[Jambo_C]

Mine isn't! Still getting the same here.

[Edu-IT]

Is that the connection error? Just to confirm, you can Telnet and NSLOOKUP the relay.inthehive.net address?

[Edu-IT]

Looking at the main call notes on the support site I'd say that the issue you are experiencing now is possibly different so I'd ask to open a new call as chances are the call you had open has been closed out as resolved.

[Jobos]

Last week I had two schools affected by this fault but the school running Exchange 2010 is working ok but the the other school that runs Exchange 2003 is still not sending emails.

[Edu-IT]

Ours is 2007 and working. So could possibly be a 2003 thing then.

[Jambo_C]

Could be 2003 then. I can telnet and get a helo reply and I get an IP if I do an NSlookup.

 

Just contacted them, apparently there is a new issue. So it looks like there was two different issues all along!

[Divaldo]

We're still not working, and still unable to resolve relay.inthehive.net :-(

 

We're on Exchange 2010. Boooo!!!

[Edu-IT]

Could be 2003 then. I can telnet and get a helo reply and I get an IP if I do an NSlookup.

 

Just contacted them, apparently there is a new issue. So it looks like there was two different issues all along!

What's the new issue? :-(

 

Edit: Is it that mails aren't sending again?

 

Edit2: Oh, they seem to be for us. Just with a bit of a delay.

Edited November 5, 2012 by Edu-IT

[Divaldo]

I think there might be a third issue, as we can't telnet, and get nothing back from an nslookup.

 

Unable to send anything and the queue viewer on Exchange says '451 4.4.0 DNS query failed'.

[GrumbleDook]

@Divaldo it sounds like your issue is different to the others, and could be network / DNS related. Can you connect to any other *.inthehive.net service? Have you checked your DNS forwarders are set to those specified by your connectivity provider?