FITS Compliant Web Based Helpdesk - ** RELEASED **

[vikpaw]

thanks ben. done but no joy, i'm rushing as i need this soon and it's time to go home but i've restarted all things, db, and iis.

 

i get invalid login details. i had this before when i first started because the authentication was not set, but now i don't have that as a setting anywhere.

 

i'm thinking the blank database doesn't quite match with the beta files i've downloaded.

Edited November 10, 2010 by vikpaw
addition

[plexer]

Because all of the settings bar db connection are now stored in the db itself if the authentication is set wrong in the database table you won't be able to login to the helpdesk to correct the settings, rock and hard place really.

 

Looking at the error you've posted I would indeed think that there is a mismatch between the blank db and what the upgrade sql script is trying to do.

 

Ben

[vikpaw]

but i've been here in this uncomfy space for two weeks now! i just want a blank db with some files that work.

[ICTNUT]

but i've been here in this uncomfy space for two weeks now! i just want a blank db with some files that work.

 

vik, have you restored the blank database that I sent you?

 

This is the most recent, blank, database that there is, the errors that you are getting relate to the upgrade file complaining about the settings table hence being unable to login.

 

Did the restore complete successfully?

[vikpaw]

yes, restore to the instance. which makes the opsd db. no errors.

then just to be sure i even detached it so i had an mdf, and reattached it, changing owner to opsdadmin. maybe that screws it up...?

i'll try again remotely later.

i must be missing something. because regardless of the upgrade i can't log in.

do i need to do anything else to reset previous logins or anything. master table..? anything? i'm just taking shots in the dark now. if my next retry fails i'll go back to install an sql instance stage, and start over.

[ICTNUT]

yes, restore to the instance. which makes the opsd db. no errors.

then just to be sure i even detached it so i had an mdf, and reattached it, changing owner to opsdadmin. maybe that screws it up...?

i'll try again remotely later.

i must be missing something. because regardless of the upgrade i can't log in.

do i need to do anything else to reset previous logins or anything. master table..? anything? i'm just taking shots in the dark now. if my next retry fails i'll go back to install an sql instance stage, and start over.

 

Hi Vik,

 

Have just sent you a PM with access to an installer which will create a clean database for you as there seems to be something funky going on, let me know how you get on.

[ICTNUT]

Hi All,

 

You asked, we listened

 

We are making preperations for Self Hosted installations of OP Smartdesk to return. A new installer and installation manual has been created to make on site installations easier and trouble free with the installation manual covering 60 pages in order to cover most possible setup scenarios.

 

The install manual can be found here : OP Software Support Centre :: Knowledge Base

 

Our website will be updated over the next few days to allow for direct ordering, however, we still do recommend you go for the no obligation 30 day private trial as this will give you the best feel for the software.

 

You thoughts would be great on this

[ICTNUT]

Hi All,

 

Between the 1st Dec 2010 and 1st Jan 2011 we will be making changes to our hosting platform in orde to continue to provide a reliable and stable hosting service.

 

Full information can be seen on our blog ( OP Software Hosting Platform Changes | OP SmartDesk - Customer Support Made Easy. ) or our support site ( OP Software Support Centre :: Home )

 

Just a quick update to keep you all in the loop

Edited November 22, 2010 by ICTNUT
typo

[ICTNUT]

Hi All,

 

Lots happening over the next week so I thought I would just give you a quick update.

 

Happy new year to all, hope you all had a good Christmas break :-)

 

January 2011 Special Offer

 

For the whole of January we are offering a further 30% off the already discounted education price bringing the software down to just £210 for a full helpdesk with integrated asset management with network management and monitoring coming in the next few months.

 

As part of the offer you will also get our web based network monitoring tool (OP SmartMonitor) too.

 

Simply quote promo code: 30JAN11 when ordering or stick it on your purchase order.

 

This offer is also open to those of you that have renewals coming up

 

Next Software Release

 

The next version of the software has been with testers for a while now and all going well (it seems to be) we will be releasing a new version at the end of this week, 15th Jan.

 

If you would like to see what is in the next version take a look at the change log here : Change Log - OP Software Issue Tracker

 

If you would like to see what is coming in future release take a look at the road map here: Roadmap - OP Software Issue Tracker

 

Anyone who has a current software license will get the upgrade automatically.

 

BETT 2011

 

As usual, has alomost become tradition, we will be helping out at the EduGeek stand (G89) this year so make sure you come on over to say hi.

 

We look forward to seeing you

[Tricks]

Thanks for the updates Oz, is the new release available?

[ICTNUT]

Thanks for the updates Oz, is the new release available?

 

Hi tricks,

 

The release has been put back to the end of the month (Jan 2011).

 

We want to get a full update for the asset management portion as the next 2 releases we will be concentrating on the new network management potion of the software. Monitoring servers & services, switches, wireless, printers, & SNMP facilities.

 

We are on target with testers fully engaged in testing.

 

As soon as it is out I will post up on here and you can all go grab it

[Edu-IT]

Any plans to include block booking of resources?

[ICTNUT]

This is on the roadmap as it has been requested alot, so in answer to your question yes.

 

We have just finished the first release of the live chat facility, more information can be seen here : OP SmartDesk Live Chat – 1st Look | Help desk Software, Customer Service Software, Support Ticket Software, Trouble Ticketing System, Asset Management Software

 

Network diagnostic and monitoring tools are being included in the next 2 releases so we have a busy few months ahead of us but we are getting there

[Edu-IT]

Did you get my emails? Tried to call sales but nobody answered.

 

Re: Free schools version sign up and user count question

 

This is on the roadmap as it has been requested alot, so in answer to your question yes.

 

We have just finished the first release of the live chat facility, more information can be seen here : OP SmartDesk Live Chat – 1st Look | Help desk Software, Customer Service Software, Support Ticket Software, Trouble Ticketing System, Asset Management Software

 

Network diagnostic and monitoring tools are being included in the next 2 releases so we have a busy few months ahead of us but we are getting there

[Edu-IT]

Also, can you clarify which features aren't included in free version? Live chat? Resource booking?

 

Website doesn't make it quite clear.

Did you get my emails? Tried to call sales but nobody answered.

 

Re: Free schools version sign up and user count question

[ICTNUT]

Also, can you clarify which features aren't included in free version? Live chat? Resource booking?

 

Website doesn't make it quite clear.

 

Yes sorry it has been on those days busy, busy, busy

 

I have replied to your email, let us know if you have any further questions

[ICTNUT]

Also, can you clarify which features aren't included in free version? Live chat? Resource booking?

 

Website doesn't make it quite clear.

 

The only thing not included is asset management, hosted by us and limited to a single user.

[Edu-IT]

Cannot see your email?

[ICTNUT]

Cannot see your email?

 

I have just resent it for you

[Edu-IT]

I suspect you're sending it to the wrong address. I've PM'd you mine.

[vikpaw]

Hi Vik,

 

Have just sent you a PM with access to an installer which will create a clean database for you as there seems to be something funky going on, let me know how you get on.

 

At last i've spent this week recreating the server from early snapshot. Set up DB and IIS, run the setup from latest installer, and got a clean setup. Created admin account and logged in.

 

Issues: On the left i get a square that says "obout.com Evaluation has expired. Info ..." the site and info are both links that talk about students having free access...

 

If i click on helpdesk home i only see menu option for staff dashboard. when i click on staff dashboard i then can see admin dashboard link. Either way, i'm missing the commands / menu down the left. i'm sure this was there last time i played with it as a borked install. What have i done wrong?

 

The only part where i deviated from the instructions was the name of the website, you're gonna tell me that's critical now aren't you? I called it ITHelpdesk rather than OPSD, but it all points to the right places, and seems to work. It did before.

[Edu-IT]

Anyone know, do you still need the program installed to get emails into OPSD and does it run on Server 2008?

 

At last i've spent this week recreating the server from early snapshot. Set up DB and IIS, run the setup from latest installer, and got a clean setup. Created admin account and logged in.

 

Issues: On the left i get a square that says "obout.com Evaluation has expired. Info ..." the site and info are both links that talk about students having free access...

 

If i click on helpdesk home i only see menu option for staff dashboard. when i click on staff dashboard i then can see admin dashboard link. Either way, i'm missing the commands / menu down the left. i'm sure this was there last time i played with it as a borked install. What have i done wrong?

 

The only part where i deviated from the instructions was the name of the website, you're gonna tell me that's critical now aren't you? I called it ITHelpdesk rather than OPSD, but it all points to the right places, and seems to work. It did before.

[plexer]

Vik: It doesn't matter what you call your helpdesk, the expired controls are sorted in the latest beta.

 

Final testing is taking place with a release for next friday which I know is later than originally planned.

 

Edu-IT: Works fine on 2008 mine is installed on it, you do need to install smartping as this calls the url required to initiate the email polling page as there is no way for the website to do it iteself.

 

Ben

[Edu-IT]

Vik: It doesn't matter what you call your helpdesk

Oh really? So, there should be no harm in me going in and renaming OPSD in IIS to something else? :-)

 

Thanks Ben, again!

[johnymac]

You might also like the helpdesk (also fits framework compliant) tool at http://crm.primaryt.co.uk -- free for schools etc to use