zag Posted May 9, 2012 Posted May 9, 2012 I've been searching SupportNet for 30mins looking for the latest Spring Discover release. Does anyone have a link to the installer?
vikpaw Posted May 9, 2012 Posted May 9, 2012 Isn't the link in the release notes for the main spring module or is it different.
vikpaw Posted May 9, 2012 Posted May 9, 2012 From the sticky thread: Discover An update to Discover has been made and is available on SOLUS3. Full details are in the Release Note uploaded to Supportnet as resource ID: 19071. For those customers not yet on SOLUS3 a CD image is available for download on The password to access it is: 2
Rawns Posted May 9, 2012 Posted May 9, 2012 From the sticky thread: It had me searching high and low last week as usually there is a separate link! Just by chance I stumbled onto the release nots and found it!
zag Posted May 10, 2012 Author Posted May 10, 2012 Gotta love Capita sometimes:) Lets not bother making a news announcement on our supportnet site.... or a download file in the "files area".... or even a SEARCH term for discover. No... lets put it in a random document half way down that no one ever reads with a random number to search for. That should be easy enough for them! 1
Rawns Posted May 10, 2012 Posted May 10, 2012 Even though they have hidden it like a needle in a haystack, I'm not sure a direct link and password should be openly posted up here? @vikpaw has posted the SupportNet resource number so should be enough for anyone who has legit access to find the D/L link and password.
zag Posted May 10, 2012 Author Posted May 10, 2012 Yeh one of the mods already deleted the direct link I posted. I have no idea why Capita hide it or insist on password protecting the CD, but I guess that's just the way they work.
Achandler Posted May 10, 2012 Posted May 10, 2012 We could hazard a guess.. but I think that might fall under the slander/ liable category, so it is probably best avoided.
vikpaw Posted May 10, 2012 Posted May 10, 2012 Yeh one of the mods already deleted the direct link I posted. I have no idea why Capita hide it or insist on password protecting the CD, but I guess that's just the way they work. The reasoning is that you should only have the software if you pay for it. You don't want any old clients able to upgrade the system for free. Or worse still someone that gets their hands on an old server or backup of your data being able to easily access it because you share the software publicly. It makes pretty good sense to me. I know Discover is a bit different but they should protect it. Making SupportNet easier to use and find things well, that would help.
fiza Posted May 29, 2012 Posted May 29, 2012 If I upgraded SIMS to Spring update would that automatically update the Discover install? How can I find out what version my discover install is? If it is done individually then how do you update it? I have the spring ISO but cant find any files on it which specifically mention Discover.
Rawns Posted May 29, 2012 Posted May 29, 2012 (edited) If I upgraded SIMS to Spring update would that automatically update the Discover install? How can I find out what version my discover install is? If it is done individually then how do you update it? I have the spring ISO but cant find any files on it which specifically mention Discover. No it won't. You either have to upgrade manually with the installer on each device, or upgrade it via SOLUS3 if you've implemented it. You can look at the properties of the executable (Discover.Designer.Desktop.exe) for the version number. Should be 7.144.4.11 for the Spring version. If you look in the news post for the SIMS Spring release on SupportNet, there is a link to the installer files and the archive password. Edit: As @vikpaw posted a few posts back: Discover An update to Discover has been made and is available on SOLUS3. Full details are in the Release Note uploaded to Supportnet as resource ID: 19071. For those customers not yet on SOLUS3 a CD image is available for download on The password to access it is: Edited May 29, 2012 by Rawns 1
fiza Posted May 29, 2012 Posted May 29, 2012 (edited) No it won't. You either have to upgrade manually with the installers, or upgrade it via SOLUS3 if you've implemented it. You can look at the properties of the executable (Discover.Designer.Desktop.exe) for the version number. Should be 7.144.4.11 for the Spring version. If you look in the news post for the SIMS Spring release on SupportNet, there is a link to the installer files and the archive password. Edit: As @vikpaw posted a few posts back: I clicked the link @vikpaw put up but it doesnt go anywhere as I think that release was the one withdrawn. I have used Supportnet to download the working ISO but I cant see where the Discover Installer is on it. I checked the Discover client version number and it is 7.142.2.1 and SIMS is on 7.144 so I am behind on Discover. Edited May 29, 2012 by fiza checked version number
Rawns Posted May 29, 2012 Posted May 29, 2012 I clicked the link @vikpaw put up but it doesnt go anywhere as I think that release was the one withdrawn. I have used Supportnet to download the worknig ISO but I cant see where the Discover Installer is on it. It's not on the ISO. Discover is a totally separate download. Search SupportNet for 19073 and scroll to the bottom of the post and there is a working download link (just tested) to the Spring Discover installer, and the password to the archive. 2
fiza Posted May 29, 2012 Posted May 29, 2012 It's not on the ISO. Discover is a totally separate download. Search SupportNet for 19073 and scroll to the bottom of the post and there is a working download link (just tested) to the Spring Discover installer, and the password to the archive. Trust me not to look through the whole post!! Downloading the ISO now. Thanks
Rawns Posted May 29, 2012 Posted May 29, 2012 Trust me not to look through the whole post!! Downloading the ISO now. Thanks Might I suggest a Tea/Coffee and some Edu hobnobs?
vikpaw Posted May 29, 2012 Posted May 29, 2012 Glad it's all sorted. Mine wasn't a link, just a reference to the SupportNet article. is the way to go.
jinnantonnixx Posted May 29, 2012 Posted May 29, 2012 (edited) Thanks for the link! I made the mistake of looking for it on Capita's site. Could I find it under Site Search.... no...... Could I find it under Global Search (whatever that is).... no...... What about under Files?.... no ..... But once I found out I had to type in '19073' into the search box, then scroll down in the tiny window to find the URL, I was an unstoppable force. Edited May 29, 2012 by jinnantonnixx 1
zag Posted May 30, 2012 Author Posted May 30, 2012 Maybe @PhilNeal can pass on these comments to whoever is responsible for supportnet. Its pretty frustrating for us all to find this buried link each release. A simple announcement on supportnet would fix it. Discover is a great product and should be celebrated
PhilNeal Posted May 31, 2012 Posted May 31, 2012 Zag I'll point it out to those that deal with these things! Thanks Phil 2
jinnantonnixx Posted June 7, 2012 Posted June 7, 2012 Right.... what's going on.... I quote: Discover An update to Discover has been made and is available on SOLUS3. Full details are in the Release Note uploaded to Supportnet as resource ID: 19071. For those customers not yet on SOLUS3 a CD image is available for download on So I downloaded this zip file, extracted the ISO file therein, and opened the ISO with 7zip to see what treasures lie within. It turns out that it's an installer for Adobe Acrobat Reader. I'm sure I've made a mistake, but..... can someone check for me please?
Rawns Posted June 7, 2012 Posted June 7, 2012 Right.... what's going on.... I quote: So I downloaded this zip file, extracted the ISO file therein, and opened the ISO with 7zip to see what treasures lie within. It turns out that it's an installer for Adobe Acrobat Reader. I'm sure I've made a mistake, but..... can someone check for me please? Where is that quote from? I can't see it on SupportNet anywhere...?
jinnantonnixx Posted June 7, 2012 Posted June 7, 2012 (edited) Where is that quote from? I can't see it on SupportNet anywhere...? My error. I should have said "Type in 19073 and scroll down to near the bottom of the related article." The filename is discover2012spring-7144.zip Edited June 7, 2012 by jinnantonnixx
Rawns Posted June 7, 2012 Posted June 7, 2012 (edited) Just downloaded said zip file, extracted the ISO and opened in WinRAR and I have the full Discover installer? Edit: Just opened the ISO in 7zip too and it's opened it as you seem to see it - an Adobe installer, a cab file and 2 INI files. the ISO is valid and complete, but seems 7zip does not like the Discover ISO very much. I'd open it up with some other software. Edited June 7, 2012 by Rawns 1
fiza Posted June 7, 2012 Posted June 7, 2012 My error. I should have said "Type in 19073 and scroll down to near the bottom of the related article." Thats where I found it and have now installed it. 1
jinnantonnixx Posted June 7, 2012 Posted June 7, 2012 (edited) Just downloaded said zip file, extracted the ISO and opened in WinRAR and I have the full Discover installer? Edit: Just opened the ISO in 7zip too and it's opened it as you seem to see it - an Adobe installer, a cab file and 2 INI files. the ISO is valid and complete, but seems 7zip does not like the Discover ISO very much. I'd open it up with some other software. Thank you Rawns! I thought I was going nuts. I'll get WinRAR on the case. 7Zip is obviously 'issue-rich'. Edited June 7, 2012 by jinnantonnixx
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