The How fast can you get a part from Dell Game!

[Mr_T]

Just got my PB 11mins. The game only includes MotherBoard, Proccessor memory and hard disk.

 

Post PB's here :-0

[GrumbleDook]

I can presume that this does not include delivery time?

[ICTNUT]

3 days for 30 pairs of blanking plates <- this includes delivery

 

7 Days for 20 replacement mice for incorrectly delivered ones <- this also includes delivery.

[Spot]

For reference, does the time start from when the call is first answered, or from when you actually start talking to a technician?

 

If it's from when the call is first answered, 11 minutes is impressive!

[ICTNUT]

Ah the trick is not to talk to the technician but directly to your account manager that why I can get things done alot quicker than speaking to a tech (of sorts!)

[Mr_T]

The 11 mins started from the moment the Service Tag was taken by the reception.

[Guest Guest]

1 hour - listening to "New york New york"

 

35mins - techy asking you to "change the nic"

 

25mins - trying to explain to the techy that the nic is on the motherboard therefore you cannot change it

 

20min - running diagnostics to "prove" the nic is faulty

 

10mins - explaining to the tech that the nic "passed" the diagnotic and that "no it still doesnt work"

 

2 days - waiting for the engineer to arrive with a new motherboard

 

2 more days - waiting for the engineer to arrive with the *correct* motherboard

 

lmao

[Geoff]

ROFL

[Mr_T]

This was suposed to be a Personal best not a personal worst!! post

[Guest Guest]

That was my best

[Gatt]

Next working day for engineer to come out and replace motherboard on my inspiron 6000 laptop

called them at around 13:30, and they were out about 9am the following day...

[Kyle]

I can never get through to our account manager, i think she is permanently on answer machine.

[maark]

must be same account manager - can never get hold of her for quotes though their kit and support is good otherwise I wouldn't bother with them anymore

[broc]

Don't bother trying our client manager any more, not after waiting a week to get a quote for a PE2900. I use DELL resellers and buy DELL Outlet (refurbished) systems, much cheaper. Got a Precision M65 with 3 years warranty for £600 a couple of weeks ago.

[DSapseid]

I read the title as 'the how fast can you take apart a dell game!' 11 minutes is impressive you must work nextdoor to the supply depot.

[Mr_T]

I read the title as 'the how fast can you take apart a dell game!' 11 minutes is impressive you must work nextdoor to the supply depot.

 

yeah i was blindfolded too and had some other distractions ala the film Swordfish :-)

[Guest kerrymoralee9280]

Erm, what we one about here? A Dell game? Where you get it from? Sorry for being thick.

[DSapseid]

Erm, what we one about here? A Dell game? Where you get it from? Sorry for being thick.

 

I think it is supposed to be your record for how quick you have recieved a part from dell

[Guest kerrymoralee9280]

Ah I see, like I say sorry for being thick. We don't use Dell, Misco is our go to guys.

[carnforthhigh]

2 days from placing the order to signing th edelivery notices for an order which was 63 boxes. The order was for 29 Computers, 29 TFT Monitors, 1 Server, and 3 Hard Disks for an existing server.

[Espada]

1 hour - listening to "New york New york"

 

35mins - techy asking you to "change the nic"

 

25mins - trying to explain to the techy that the nic is on the motherboard therefore you cannot change it

 

20min - running diagnostics to "prove" the nic is faulty

 

10mins - explaining to the tech that the nic "passed" the diagnotic and that "no it still doesnt work"

 

2 days - waiting for the engineer to arrive with a new motherboard

 

2 more days - waiting for the engineer to arrive with the *correct* motherboard

 

lmao

 

At least you didn't have the "we don't have any hard discs for your server in the country, we will need to order one in from the US" 8O Thanks IBM love the 4 hour call out 4 hour fix warranty.

[SteveB_NI]

I've had to phone Dell twice recently...

 

1st call was to fix a dodgy display - amongst the stuff I had to try was to stroke the laptop with a magnet (got some funny looks that day!) and also try to run a diagnostic program. He didn't seem to understand when I told him I would love to run the program but I can't see a thing! After 40mins he agreed with me it may be a faulty connection, and told me to open the laptop (I didn't want to do this beforehand incase it affected warranty). I unplugged the display cable and re-attached - job done. Total time: 1hr.

 

 

2nd call was to report a keyboard with various broken keys - well sticky keys. Again they tried to get me to run a diagnostic program. I apologised to him, and instead asked for a replacement keyboard to be sent out, which I am able to fit myself. Total time: 15mins (including queue time).

 

Accidental damage cover is great