Spot

I take your point. However, currently we work with mandatory roaming profiles, so I log on to the Windows 7 machine as a 'normal' network user using a local profile, and make the changes I want for student users. I then log off, restart the machine, log on as the domain administrator and copy the just created local user profile up to the server to the folder \\Server\Profiles\Student.man. You have to be careful about setting the permissions when you copy the profile - must be set to 'authenticated users' or 'everyone' or you will find users having problems even reading stuff from the registry within the profile. I certainly wouldn't advocate using an administrators' account, nor would I suggest overwriting the machines' Default User account. That sounds like a path to madness to me!

I've been having problems trying to copy Windows 7 profiles to use as mandatory profiles for my students. The traditional way of doing this in XP just wasn't available in Windows 7. I found to sites today that have solved this problem. This site by Aidan Finn identifies the problem, and a solution written by 'Chris' appears on the page using an application called Windows Enabler available from this website. If you extract then run the downloaded exe from USB key (or in my case a network share), you can copy the profile as before. Remember to right-click and 'Run as an Administrator' and turn the Enabler program on as stated in the notes. Note that the Copy To button is still greyed out, by miraculously works when you click it. Note that if you are still using XP and Windows 7 (or Vista), you need to create a .V2 directory in the root of the XP profile you are using and copy the Windows 7 profile there. Once there you can do the standard things of renaming ntuser.dat to ntuser.man (both in the profile root folder and the .V2 folder) and renaming the root folder to *.man if you want a super mandatory profile. Just in case the link to Aidan Finns' site is playing up, here are the stages listed by Chris: Download Windows Enabler Save it to a thumb drive (or to an accessible network share) Right-Click and choose "Run As Administrator" on the Windows Enabler EXE on the system you wish to copy the profile Click the Notification Tray icon to turn Windows Enabler on Open the USER PROFILES dialog and click on the greyed out COPY TO... button to see it become enabled. Copy the profile as you used to in XP and Vista. Hope this helps you - certainly worked for me!

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For reference, does the time start from when the call is first answered, or from when you actually start talking to a technician? If it's from when the call is first answered, 11 minutes is impressive!

Ta very much for all the suggestions. I'll be doing more testing on Monday. I'm not really to fussed which way it works - as long as it works! Another one to chuck into the pot - for some reason I have one shared printer that refuses to go away. I need to have more of a look at but, briefly, this is the story so far... Created a RIS image for a new Dell PC. Edited the .sif file to include a printer. Applied the RIS image to a pile of new PCs. Set up a new default user profile on one of the newly "rissed" PCs. Any computers this user profile logs on to include the printer from the newly "rissed" PCs. I'm sure I've tried deleting this printer in a logon script, but it still seems to be there! I still need to investigate this further - hopefully should get a fix tomorrow and let you all know. Once again thanks for the suggestions so far - I was running out of walls to bang my head against...

Ta very much Geoff - I'll try with a user on Monday. Is there a way I can attach printers at machine startup instead of at user logon?

Hi Geoff It's just getting the computer name and connecting to a network printer. It's based on the vb script discussed in another forum here ("Setting a permanent default printer"). I've just deleted the stuff not applicable to us and changed the rooms / printer info. I started getting a little desparate so have started sticking 'msgbox' statements in to test the select case stuff. It seems to pick up the room info ok and goes to the correct section to add the printer - just doesn't add the chuffing printer! I've enclosed the script to for anyones' perusal - note extension changed to ".txt". Again - work in progress and the msgbox statements throughout are deliberate - to be removed when the darn thing works! Just checked the security permissions on the server printer share - Everyone has 'Print' access. Shouldn't need any more than that should it? All suggestions gratefully received! printers2.txt

Forgive my ignorance on this one. Trying to get a vb script to run on computer startup to attach printers. I've added the script to the Startup Scripts under Computer Configuration\Windows Settings\Scripts and assigned the gpo to a test ou with one pc in for testing. When logging on the machine says it is processing scripts, but the printer info does not get set. Once logged on, I can run the script as a student user and the printer script works fine - slight issue of students having to agree to open a vbs file though... I've copied the "physical" script file itself to the policies' "Machine\Script\Start Up" folder too.