localzuk Posted April 30, 2007 Posted April 30, 2007 I am currently having a problem with RM/SWGfL Easymail. When pupils try and log in they are sent back to the login screen with 'Your session has expired'. According to RM this is likely to do with a GPO setting but discovering which is going to be a nightmare, as I haven't changed anything in a while and pupils haven't used email for a while. Any ideas what could be causing it? My other idea is something to do with caching and the proxy server?
saundersmatt Posted April 30, 2007 Posted April 30, 2007 It could possibly be something to do with cookies not being set. Have a look in tools->internet options->privacy. test by allowing all cookies, or you could add your mail url as a trusted site. Matt
Halfmad Posted April 30, 2007 Posted April 30, 2007 We use easymail and if it help we've no cookie restrictions on the PCs (although it's not set to accept all).
witch Posted April 30, 2007 Posted April 30, 2007 I agree with Halfmad - we have no cookie restrictions either Are you actually speaking to the SWGfL guys? because surely they should know and would have had this problem before
localzuk Posted April 30, 2007 Author Posted April 30, 2007 I have spoken to them and they say it is at our end but don't know what it would be... Very useful I found.
alonebfg Posted April 30, 2007 Posted April 30, 2007 this is a cookie problem have you set up ie security from your ad if so you need to change the cookie settings. does it work if you log in as admin and logon to easymail if it does cheak cookie settings and export them into your gpo for the students. I found out about this the hard way.
plexer Posted April 30, 2007 Posted April 30, 2007 You don't have anything like the google or yahoo toolbars installed do you? Ben
Halfmad Posted April 30, 2007 Posted April 30, 2007 the yahoo one was preventing any user logging into our proxy at one point, right old pain in the bottom. No idea what installed it but seemed to creep onto one of my images!
localzuk Posted April 30, 2007 Author Posted April 30, 2007 Right, to answer a few of the questions: 1. Admin/staff accounts can log in fine (although I am the only staff member who uses easymail) 2. Google toolbar is installed randomly on different machines - I have yet to figure out how to stop it installing itself, whilst allowing other things to work. The problem I have is that I don't know where in the GPO the cookie settings are. There are around 6 different places applicable to IE so any help there would be useful.
alonebfg Posted April 30, 2007 Posted April 30, 2007 ok if you log in fine check your cookie settings and set up to allow cookies from this site for all users IE add the site as a trusted is the easy way to do it and deply that via gpo via settings. but be careful i do know someone who messed up setting playing with this.
localzuk Posted May 1, 2007 Author Posted May 1, 2007 Right, I have added it to the trusted sites zone and cookies are working fine. But kids still get the 'your session has expired' notice. Any other ideas?
witch Posted April 14, 2008 Posted April 14, 2008 Sorry to resurrect this but I now have this problem on one teacher's laptop - I have done all the security stuff - deleted temp files, cookies, added to trusted sites, system restored etc etc Whether she logs on to the network or locally on the laptop- she gets the 'your session has expired' message on RM easymail. This happens on this machine with all easymail log ons, not just hers It is definitely a laptop issue as she can log on at a networked suite machine and have no problems - so it isn't her profile. It must be something somewhere on the laptop - please does anyone know where?
witch Posted April 14, 2008 Posted April 14, 2008 Nope! That doesn't work either Any other ideas, PLEASE?
localzuk Posted April 14, 2008 Author Posted April 14, 2008 Well, I didn't actually find a solution to this problem myself, but it just went away of its own accord. (Maybe due to reimaging the computers). Any possibility of a re-image of the laptop?
Oops_my_bad Posted April 14, 2008 Posted April 14, 2008 Do yourselves a favour and ditch anything with an RM logo, it's just too much hassle. Since installing our own email we have never looked back.
Heebeejeebee Posted April 14, 2008 Posted April 14, 2008 Do yourselves a favour and ditch anything with an RM logo, it's just too much hassle. Since installing our own email we have never looked back. We've just done that and are migrating everyone over to OWA soon. However to the problem at hand. How are they getting to EasySnail? Do they go directly (mail.school.lea.sch.uk) or from a shortcut/favourite that they created in another session? I only get that message when I use the address bar dropdown list to get the Easymail 'cos I can't be bothered to type it in properly. HBJB
witch Posted April 15, 2008 Posted April 15, 2008 Now, I have tried twice to post a reply and it won't have it, so here goes again: The problem occurs however you access the site, unfortunately. I can't image the machine either as the teacher's laptops aren't done that way. I am sure it is something to do with IE but an upgrade to IE7 didn't work either. BUT - I installed Firefox and that works fine - I shall leave it at that as I have spent entirely too much time on it. I would love to know what the problem actually is though. Thanks guys (I would love to ditch RM but it is a countywide thing so I can't)
Heebeejeebee Posted April 15, 2008 Posted April 15, 2008 Hmmm. We had a similar problem with a site that would not allow users to stay logged in for more than one or two clicks without logging them out again. This site did not work under IE but did under Firefox. We trawled through our policies and found that when using Group Policy Modeling we had one policy that had nothing in the Details section. We deleted it and recreated it and it's worked ever since. (I would love to ditch RM but it is a countywide thing so I can't) I know of a few schools in Dorset that use their own email system. You still use the SWGfL to connect to the internet but you can use your own mail server. You'll need RM to allow SMTP through and setup the relevant DNS but it's fairly straight forward to do (if a little time consuming waiting for them do do the button clicking ). HBJB
witch Posted April 15, 2008 Posted April 15, 2008 But if the laptop is a stand alone and not logged on to the network - it cant be a group policy thing, can it? As for leaving easymail - not really an option here as head is happy with it
witch Posted January 16, 2009 Posted January 16, 2009 Resurrecting this thread: I now have the problem on another laptop. Definitely connected to Internet Explorer as Firefox works fine: has anyone come up with an answer?
witch Posted January 21, 2009 Posted January 21, 2009 Surely one of you clever lot can find the solution to this - it's driving me mad!
silver Posted February 23, 2009 Posted February 23, 2009 Surely one of you clever lot can find the solution to this - it's driving me mad! I've got this on a computer now - did anyone find a solution??
yabbadabba Posted February 23, 2009 Posted February 23, 2009 (edited) Easymail has seemed very slow over the last 2 weeks, some times takes 3 times to login as well, not sure if any of the issue's are connected. I have not had any reports of failing to logon yet though. Not sure if this information helps. We use https://mail.yourschoolhere.dorset.sch.uk but it actually leads to webservice.app.easymail.th.ifl.net this might be thought of as a security issue by MS phishing filters. Just for comparison my non RM pc at school is running XP Pro, SP2, IE settings are Security Medium-High, Privacy Medium, with no Certificates, autoupdates are turned off as is Phishing Filters and Pop up Blocker. Not sure if the above is of any help at all. Edited February 23, 2009 by yabbadabba
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