Acer - Rude Technical Support

[BlakBruker]

Sure is eejit. Got a phonecall from the Deputy Team Leader (thats as high as they will let you speak to by phone) last thing yesterday to say yep thats it. She intoned that the laptop was stolen between when it was boxed up and when it was collected. So somebody has gone into the main admin office, unpacked a box, lifted the laptop out and repacked and wrapped the box. Hmmm. County Court here we come.

[apoth0r]

Meh, I'm not so annoyed about him being rude, he did have to wait a little bit, even though it wasn't really my fault - I'd have quite happily used phonetic alphabet had I been at my computer. It's the fact that I now have no idea what I am supposed to do. I'm going to e-mail them and find out what I need to do.

 

It is his job to have to deal with that I'm afraid and it is completely out of order that he takes the high and mighty attitude. The guy should be strung up and shot.

[Jona]

Whilst I'm not making any excuses for this you did mess the operator around quite a lot. I dunno if acer tech support are paid per call, I know a lot are. Also towards the end you seem to be blaming your noisy environment on the operator.

 

Cheers

Jona

[davyboi]

the thing i really dont like a bout acer is the fact you have to ring up dhl to arrange pick up your self i have never delt with anohter company that does this.

 

for that matter dhl arnt much better than acer, booked a laptop to be picked up, they said yer some one will be here tuesday, week later no one had been, so i rang dhl up to find out, when he looked on the drivers notes hed simply put not in his area, nobody rearranged it for another dirver or anything,

 

as for dell last time i rang up i got an indian person who asked for just the serial number then put me though to a scottish guy who was pretty helpful. the faulty memory was replaced next day.

[NickHoughton]

With regard to on site visits, I guess it is something a postcode lottery.

Some areas of the business I work in have better engineers than others.