BlakBruker

Thanks for that claridentech and margesimpson. How do you find the company? A like the forum and feedback forms on their website for feature requests / bug tracking etc but do they incorporate these into updates?

Has anybody ever used NetControl2? We are ditching CC3 this summer to go vanilla and am looking at alternatives to RM Tutor. This looks fantastic and is amazingly cheap! Problem we have is that all teachers have and use their own laptops in IT suites and with laptop trolleys and so to be democratic we want to give the software to all teachers. This would cost us £8000 with ABTutor!!!!! But as usual when something looks too good to be true, it usually is!

Sure is eejit. Got a phonecall from the Deputy Team Leader (thats as high as they will let you speak to by phone) last thing yesterday to say yep thats it. She intoned that the laptop was stolen between when it was boxed up and when it was collected. So somebody has gone into the main admin office, unpacked a box, lifted the laptop out and repacked and wrapped the box. Hmmm. County Court here we come.

We've just received a phone call from Acer today which has left me absolutely fuming. We have about 120 Acer laptops which were bought in bulk almost 3 years ago. WE have to send about 2 a month of at least, either due to hardware faults or kids ripping keys off! Turn around has ranged from 1 week to 4 months! General opinion up until now was that they are slow to answer the phones, can be unbelievably rude and unhelpful on the phone (we have to draw short straws to see who gets the unenviable tak of contacting them). We sent 3 back in May and received a phonecall at the end of May to say 1 had gone missing in transit. We were told that we would be sent either a refurbished laptop or a new one of at least the same specification. Fine, I thought, these things happen. Well today I got a message to say they'd phoned to say that OUR claim had been rejected and that we wouldn't be receiving a replacment. When I phoned back to find out exactly what was happening I was told that DHL had weighed the box at 1kg (laptop weighs 2.8kg) and so the box was empty when it got to their depot. As a result, we MUSt have sent an empty box and so that was the end of the matter. I asked to speak to the guys manager and after being put on hold for 5 minutes was told no-one was available and they would ring me back. Yep, you've guessed, nobody rang me back. I've now been told again that somebody would ring me back today. Still no call though. We are going to take this matter to sourt if we have to, we are not going to write off a laptop and be called liars in the process. Now, I will NEVER buy so much as a mouse from Acer EVER again.