SIMS - Address Validation Problems

[LosOjos]

Hi all,

 

I'm having intermittent trouble with SIMS failing to connect to the address validation service. It appears to be my machine rather than the server, as I can connect if I move to a different machine but mine just won't have it.

 

Has anybody else had issues with it? Got any idea's how I could fix it?

 

Any help would be much appreciated,

 

Josh

[matt40k]

Proxy settings? Perhaps your exceptions\local bypass address?

[LosOjos]

Looked at both of those, mine are no different to on a working machine, and some days it will work, others it won't, and I can't think of anything that I run on certain days that could be conflicting

[matt40k]

Have you tried to ping the address to check for packet loss for say 20mins?

[LosOjos]

I don't know what IP address Sims looks up addresses from, does anybody on here know?

[PhilNeal]

See notice below from SupportNet

 

***Data Centre Update - Normal services have been resumed***

 

Please be advised that normal services have been resumed following on from the data centre outage this afternoon.

 

We apologise for any convenience caused and thank you for your patience.

 

Kind Regards

Sarah Britten

[LosOjos]

See notice below from SupportNet

 

***Data Centre Update - Normal services have been resumed***

 

Please be advised that normal services have been resumed following on from the data centre outage this afternoon.

 

We apologise for any convenience caused and thank you for your patience.

 

Kind Regards

Sarah Britten

 

Thanks for that, but I still have the problem and it only seems to be happening on my machine so I think there's some setting/software somewhere on my system that's blocking it

[glensc]

I don't know what IP address Sims looks up addresses from, does anybody on here know?

 

I beleive ( from reading their support site stuff ) the validate function takes it to here

http://www.capitasolus.co.uk/CESAddress/

 

Dont' know what code/security details are passed back and forth to work it though.

 

We had a similar issue a couple of weeks ago that then suddenly started working again, nothing we'd changed here, it apparently broke again ( according to our datamanager ) who's not git back to me about it this morning.

[ktopp]

Hi, having the same problem here. It seems to be our Smoothwall box that's causing the problem but the only way around is to put in an exception in the form of an i.p. address. Any clues as to the ip address of http://www.capitasolus.co.uk/CESAddress/?

[gordonbarclay]

Try 23.102.51.211

[ktopp]

Thanks Gordan. That's the one address that I have been able to find and it doesn't work. Unfortunately our local SIMS support people were as much in the dark about this as me and Capita weren't forthcoming because our support contract isn't with them.

[matt40k]

Thread zombie or what! Have you checked to see if your configured to connect to your LA rather then Capita?

[ktopp]

Matt, Thread Zombie, that's a new one on me. No we're configured to go directly to the address above. I've put our support company on the case if they come up with the goods I'll post here.

[matt40k]

Well what do you call it when you reply to a nearly 7 year old post? Lol! Suspect Smoothwall will come up with the goods (assuming its not something silly like Capita service just being down).

 

Going slightly off topic - has anyone ever wondered why addresses is so broken? The Office of National Statistics did a excellent post that explains some of the complex bits - https://blog.ons.digital/2014/08/20/ons-api-understanding-geography/

[ktopp]

Oh, I see. To be honest I didn't look at the dates I just saw fellow sufferers. ;-) Putting the ip address as an exception was Smoothwall's fix so I don't think that there will be solution coming from that quarter.