those trying to contact me

[russdev]

At moment my net connect at home is down after long argument with aol said that is it and moved away from aol and going to freedom to surf..

 

Anyway as aol decided to be picky and cancel my account i have no connection

 

anyway just be aware might take few days for me to answer emails etc etc

 

russ

[Dos_Box]

You had AOL!

hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha.

Ooohhh hahahahahahahahahahahahahahahahahahahahahahahahahahahahaha.

Why? why, why why?

[russdev]

as when signed up for them only isp who took direct debt that is now not an issue so moving

 

russ

[Dos_Box]

Its like trying to exorcise a demon switching from AOL. I had a neighbour who went through multiple hoops trying. Then you have to strip out all of the crud that they made him put on his PC. Nasty.

[russdev]

hoops ill give you dam hoops..

 

god what palaver...

 

entered mac code on freedom 2 surf then got migrate date of 19th phoned up need net before then right ok no problem sir but will need to cancel this migration and redo it as bt have set the date..

 

ok no problem but need new mac code from aol as other mac can only be used once

 

so far so good no of this freedom 2 suff fault how bt run the system..

 

m,e: - Right phone aol can I have new mac code

 

aol: certainly you will get it emailed in 48 hours no need it over phone we cant do that

 

me: well you did last night...

 

aol: ok will put you thorugh to department that got you the code last night as they must have some secret knowledge that we don’t

 

me : ok

 

rings to different new department and I explain

 

aoll : well person you where dealing with is not working and I do not know anything go back to pervious department..

 

i go around in circles for a bit getting more annoyed and angrier..

 

aol: (in sarcy voice) well ok put you through to ofcom who will tell you it takes 48 hours the previous code must of be wrong (even through it works)

 

me: rights that it can I speak to manager

 

aol: - ok

 

on hold gets transferred to customer services

 

me:- can I go back to cancels department

 

aol: - ok

 

aol: - hello billing

 

me: can I speak to manager

 

on hold for ages

 

aol: hello billing

 

at this point i blow my top

 

me: I want to speak to manager NOW

 

all this while aol phone system keeps cutting me off..

 

AOL : ok

 

aol billing manager:- ok cant do anything put you through to cancelation department

 

me: - can you make sure it is a manager

 

on hold

 

aol billing manager: - they are refusing to take you call

 

now I really blow my top.....

 

me: right what number of head office?

 

aol it is 020 *********

 

phone them

 

aol switchboard (aol sb): hello aol

 

me: can i speak to complaints

 

aol: you will need to speak to customer service

 

me: no they cant help i have been on phone back and forth for nearly an hour i want to speak to complaints no one else at customer services India, Ireland or anywhere else can help i need to speak to uk complaints office.

 

aol:- ok lets me take some details and get some one to call back

 

give details

 

hour later

 

aol: - hello this is Michael (arr good a nice Irish lad to help me not a script reader)

 

I explain

 

aol: - right as you migration is still active cant give you new mac code

 

sort of new this

 

me: right ok yes will get old one cancelled what is your direct line number

 

aol: - it is 0033 *********

 

me: - and your name

 

aol: - it is Michael ******

 

me: - great

 

phone freedom 2 surf account cancelled

 

phone Michael in Ireland (thank god for skype)...engaged

 

close skye call and incoming phone call at work

 

me: hello limehurst high school

 

aol: - hello it is Michael hi yes migration is still active so we cant issue new mac yet.

 

me: - funny just been trying to contact you right cancel migration now can generate new mac code

 

aol: - yep here it is ******

 

me: right thanks for all help

 

aol: no problem please cal back if a problem..

 

I phone freedom 2 surf..

 

me: hi got new mac code

 

f2s: great what is it....

 

me: code is *****

 

f2s: - ok migration is 16th

 

me: really need it before then...

 

fs2: please hold...

 

one min later

 

f2s: ok 14th that is best I can do as down to bt..

 

me: ok right

 

After all that my gf will still be annoyed as she will lose her pogo badges this week she will have to try and find net connection (work) to feed her moppets or they die..

 

but level of service between aol and freedom 2 surf major difference nothing was a problem for f2s...

 

if asked aol to cancel migration they would have said no and that it is

 

so started this 9:30 and now sorted at 13:00

 

AOL have two members of staff who know what they are doing one is off and other in Ireland with no hope of average joe being able to get in touch.

 

Russ

[Dos_Box]

It looks good for AOL. If you can't contact the complaints dept then there cannot be any complaints and everyone is happy

[MkII]

At one point AOL were actually fastest for diallup around here - you still wouldn't recommend them though...

 

I used to think they were ok for novices and old ppl...

[russdev]

objective view on aol if running ok and doing nothing from stanadard great isp....

 

but anything else then it is aolhell

 

russ

[russdev]

here we go now back online checked before i went to work..

 

woohooo....

 

Russ

[tarquel]

nice one

 

how much you paying now? did u still have to pay the final month with aol. I hope after that russ that they'd wave that one after all the hassle (but then again, pig will fly no doubt )

 

Nath.

[russdev]

well hopefly they will but will fight that one if they try...

 

russ

[mac_shinobi]

would be a lot easier to back up your stuff and just format your machine and re install everything including drivers.

 

AOL = very bad virus !!! LOL