linkazoid Posted February 10, 2010 Posted February 10, 2010 Helpdesk.. there is only one and that is MLH... We used to use it until the server died.... but the email poller didnt work, so no email to ticket conversion - so we're using spiceworks atm ICTNUT has said that this will be fixed in the New Version.... Any news on the patent and trademark process yet? Michael
mossj Posted February 10, 2010 Posted February 10, 2010 The problem with this is Spiceworks doesn't know who is an administrator. So to edit the Portal you afaik put it back to email login to be able to edit it. Don't think you do....
mattx Posted February 10, 2010 Posted February 10, 2010 (edited) I use it for a helpdesk. Easy to setup. The only 'irritating' problem is the display of tickets. They are grouped - so any tickets that are unassigned are listed on one page, and assigned tickets on another. If you forget to keep switching, you won't see any new ones. Very irritating indeed. There should be an option to combine the sets of tickets since there is only me having to manage the network here. Or maybe there is and I have missed it. A suitable response to this would be to tell me off and show me where it is... I find the 'Open Tickets' will display unassigned ones as well as all the others...... Arrr, someone beat me to it..... I've been adding stuff to the knowledge base this morning - nothing like just closing a ticket with a URL in which shows someone what to do !! Edited February 10, 2010 by mattx
Edu-IT Posted February 10, 2010 Posted February 10, 2010 We used to use it until the server died.... but the email poller didnt work, so no email to ticket conversion - so we're using spiceworks atm ICTNUT has said that this will be fixed in the New Version.... Any news on the patent and trademark process yet? Michael Check the blog entry on OP Software.
Grommit Posted February 10, 2010 Posted February 10, 2010 We used to use it until the server died.... but the email poller didnt work, so no email to ticket conversion - so we're using spiceworks atm ICTNUT has said that this will be fixed in the New Version.... Any news on the patent and trademark process yet? Michael Get ICT Nut to host it....
linkazoid Posted February 10, 2010 Posted February 10, 2010 Get ICT Nut to host it.... We want to use AD Authentication....
tolstoshev Posted February 15, 2010 Posted February 15, 2010 I have the same problem... very slow to scan the network and seems to leave out most of the PC's .. we have over 600 PC's, 13 Servers and over 80 printers on one domain. Helpdesk.. there is only one and that is MLH... Hi there, I'm the Community Manager over at the Spiceworks forums. There is a helpful article on how to resolve any problems with finding and identifying devices during scans here: Devices Are Not Showing Up In Spiceworks - Spiceworks Community You can also ask questions in your support forum: Spiceworks Support - Spiceworks Community We have community members and support staff on hand who can help out with any problems. Thanks, Nic
Edu-IT Posted February 15, 2010 Posted February 15, 2010 I'm working with support at the minute on the duplicate item issue. John, have you tested WMI?
sparkeh Posted February 16, 2010 Posted February 16, 2010 Hi there, I'm the Community Manager over at the Spiceworks forums. There is a helpful article on how to resolve any problems with finding and identifying devices during scans here: Devices Are Not Showing Up In Spiceworks - Spiceworks Community You can also ask questions in your support forum: Spiceworks Support - Spiceworks Community We have community members and support staff on hand who can help out with any problems. Thanks, Nic My experience of the SW community has been excellent and well worth using their support forums if you have issues.
Yoshimoto Posted February 16, 2010 Posted February 16, 2010 Probably going to break 2k tickets today, Love it, As a guy who's trying to run a network with 2000 users, 13 servers, and 800 clients with 1 other person it's been a godsend. And the community is fantastic a great group of people.
kaphc Posted February 26, 2010 Posted February 26, 2010 Am just downloading it now to trial on our network and am looking forward to seeing if it is as good as everyone says! As a small network but split over two sites, it might save my mileage a bit!
sparkeh Posted February 26, 2010 Posted February 26, 2010 Am just downloading it now to trial on our network and am looking forward to seeing if it is as good as everyone says! As a small network but split over two sites, it might save my mileage a bit! Ooh the new version can be run over split sites, let us know how you get on with that
kaphc Posted March 19, 2010 Posted March 19, 2010 Ooh the new version can be run over split sites, let us know how you get on with that Well have just run my first inventory scan and it's definitely seeing the hardware and software down on our other site, very useful. Only thing I'm wondering now is whether I can print all the info from the inventory or whether I'll have to capture as print screens to do something useful with it! It's a good starting point for getting back on track for software audits and asset management though - am feeling quite happy ... wonder how long that will last ....
tmcd35 Posted March 19, 2010 Posted March 19, 2010 Only thing I'm wondering now is whether I can print all the info from the inventory or whether I'll have to capture as print screens to do something useful with it! The report engine is quiet good. You'll probably be able to create something in there that'll print off the info you need.
kaphc Posted March 19, 2010 Posted March 19, 2010 The report engine is quiet good. You'll probably be able to create something in there that'll print off the info you need. Just had a look at that, I think it will do the trick. I need lots of documentary evidence for the wonderful FMSiS inspections - proof of software audits and the like.
ITCONSULTANT Posted April 8, 2010 Posted April 8, 2010 agree with domino it doesnt always accurately report back the correct data from the network so can be flaky
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