contact form - emails not arriving!

[Avalon]

Hi,

 

I have a problem with the contact form on my site. I have checked the email address of the only contact which is correct. I have also checked the server settings under global configuration which seem correct.

 

I have compared my site with another site hosted on the same server using exactly the same settings and that works absolutely!

 

Does anyone have any ideas?

 

Many thanks

 

Ryan

[Edu-IT]

You don't have any spam filtering software that's picking up the emails do you? Can you test sending to a non school email, such as a Gmail one, and see if that works?

 

Does the message say sent on the website when the form is submit?

[Avalon]

thanks for your advice

 

We don't have any spam filtering that would cause a problem. A message appears on the site implying the message has sent. I have tried using my personal gmail account, a message appeared on the site saying 'thank you for your email' but nothing appeared in gmail ...

[Devontechie]

Not being silly or anything, but you have got the right email address in the form on the Contact Manager page in the admin section?

 

Cheers,

Steve

[Edu-IT]

Can you post your mail settings from global config?

 

You are using PHP Mail Function?

[Avalon]

steve - i did check and double-check this but have tried a number of different email addresses incase this was a mailbox issue

 

Edu-It - yes i am using PHP Mail Function. Settings are as follows:

 

PHP Mail Function

Mail from: i have tried a number of different email accounts here but don't see how this would make a difference

From Name: School Website Enquiry

Sendmail Path: /usr/sbin/sendmail

SMTP Authentication: No

 

 

Thanks

[kmount]

Can you send mail from the command line to rule out the box's ability to do such a thing?

[speckytecky]

I had the same problem - it turned out to be a change was required by SWGfL (our host) they tweaked whatever it was and the function now works.