plexer Posted November 10, 2009 Posted November 10, 2009 We ordered a bespoke build PC from A2Z computers before half term. It was delivered with a Hanns G monitor not the Acer I specified, I can't stand the picture quality on some previous Hanns G's we bought so I enquired as to why I got a different monitor. The answer was that the Acer was not available for a week so they sent a different one, I told them that they should have spoken to me beforehand and that I was happy to wait for the Acer to be available and that was supposed to be the thursday of half term I think. I still have the Hanns G sitting here and no Acer. Despite being promised it's being sorted out and that their returns department would be in touch last week to arrange collection. I was also told by my account manager that this issue would be sorted by the end of the day yesterday which is hasn't been. This order was basically a tester to see what the quality and service was like, needless to say I won't be buying anything else from them. Ben 1
featured_spectre Posted November 10, 2009 Posted November 10, 2009 ask to change your account manager to Michael Hayden. We had a similar problem, however he sorted it out in no time for us. We got a whole room done by there guys and have had no faults with the machines whatsoever.
plexer Posted November 10, 2009 Author Posted November 10, 2009 Unfrotunately he is my account manager. Ben
westleya Posted November 10, 2009 Posted November 10, 2009 We've spent a great deal of money with A2Z over the last few years and have few complaints. We can specify what we want and thier kit is well put together. I admit, though, the monitors can be a bit of a lucky-dip, but nothing we've been provided with has been a problem.
plexer Posted November 10, 2009 Author Posted November 10, 2009 I can't comment on the build of the pc as I haven't even taken it out of the box, If I don't get the monitor or an equivalent big brand one soon they can have the whole thing back. Ben
plexer Posted November 10, 2009 Author Posted November 10, 2009 I've just done what I should have thought of doing at the end of last week and that's ring Simon @ CP, monitor will be here tomorrow from CP now thats what I call service. Ben 1
Haptic Posted November 10, 2009 Posted November 10, 2009 I've just done what I should have thought of doing at the end of last week and that's ring Simon @ CP, monitor will be here tomorrow from CP now thats what I call service. Ben glad we could help you out of a pickle there fella:cool:
ful56_uk Posted November 10, 2009 Posted November 10, 2009 my dealing with Michael Hayden has been sound.
Psymon Posted November 10, 2009 Posted November 10, 2009 (edited) my dealing with Michael Hayden has been sound. Again, Michael Hayden is my account manager, i have had no issues over the past 18months when dealing with A2Z. Sound dealings with him Simon Edited November 10, 2009 by Psymon
plexer Posted November 12, 2009 Author Posted November 12, 2009 Latest problem, quote specified Windows XP SP3 and it's come with Vista Business on it. Ben
MrEprise Posted November 12, 2009 Posted November 12, 2009 Have to admit that Michael Hayden is our account manager too, and he has been fairly good with some issues we've had with Impero. In fact most of our 4+ year old PC builds and a handful of servers came from A2Z and we haven't had any problems there either. However, i'm starting to think that he is A2Z's only account manager...
altreed Posted November 16, 2009 Posted November 16, 2009 A2Z has been our main supplier since 1998, we have had good service from them and they have always been keen to rectify any issues that have been brought up . We have approximately 150 bespoke PC's and several servers, all have performed as expected. We have had fewer PC problems than machines bought from Scan or CCL . Therefore we have stuck with A2Z (and intel). My contact is Peter Hueck, recently promoted to the sales manager.
Biker Posted November 16, 2009 Posted November 16, 2009 We brought loads of kit from them this summer. We had the same issue with the monitors. We ordered nearly 600 PC of those 38 were Towers and we still have an issue with the quality.
powdarrmonkey Posted November 17, 2009 Posted November 17, 2009 A2Z has been our main supplier since 1998, we have had good service from them and they have always been keen to rectify any issues that have been brought up . We have approximately 150 bespoke PC's and several servers, all have performed as expected. We have had fewer PC problems than machines bought from Scan or CCL . Therefore we have stuck with A2Z (and intel). My contact is Peter Hueck, recently promoted to the sales manager. first post, glowing recommendation, lots of smileys... hmmm... 1
altreed Posted November 17, 2009 Posted November 17, 2009 Still a fact. If you would like to come to our school and see the environment and sit down for a chat and some tea & biscuits I'll send you the postcode. Dave
Guest TheLibrarian Posted November 17, 2009 Posted November 17, 2009 first post, glowing recommendation, lots of smileys... hmmm... Cynic.
plexer Posted November 17, 2009 Author Posted November 17, 2009 Dave is a member of staff in a swgfl connected school so no problem there. Ben 1
powdarrmonkey Posted November 17, 2009 Posted November 17, 2009 Cynic, yes (a cautious cynic, perhaps); Dave, apologies. 1
plexer Posted December 8, 2009 Author Posted December 8, 2009 Just a final update on this from me. The PC supplied started to play up once it was installed so I asked A2Z to arrange the collection of it and a full refund as we were not happy with this 2 week old pc behaving as it was. To their credit this is exactly what they did so I have to say thank you to A2Z for that. We have now replaced this machine with an HP DC7900 supplied by WStore thanks Dan. Ben
mthomas08 Posted July 7, 2010 Posted July 7, 2010 I will add to the A2Z part, they provided us desktops which frankly were rubbish. The tower buttons were breaking often, they sent us replacement buttons about a pack of 50 and we ran out of them about 8 months ago. The PC's are about 2 years old and they became our worst PC's by far. We have only 1 computer area thats now A2Z when we had 5, we changed supplier and have been happy since. We have had about 6 suppliers so far and 3 of which have been disappointing and A2Z Pc's were real bad.
buzzard Posted July 8, 2010 Posted July 8, 2010 Had mixed dealings with A2Z, my boss used them all the time and the PC's where OK, but when I'd used them the build quality was awful and we had numerous returns, stick now to Dell/HP boxes much better build quality and less issues with returns
clarky2k3 Posted July 8, 2010 Posted July 8, 2010 I will add to the A2Z part, they provided us desktops which frankly were rubbish. The tower buttons were breaking often, they sent us replacement buttons about a pack of 50 and we ran out of them about 8 months ago. The PC's are about 2 years old and they became our worst PC's by far. We have only 1 computer area thats now A2Z when we had 5, we changed supplier and have been happy since. We have had about 6 suppliers so far and 3 of which have been disappointing and A2Z Pc's were real bad. Same here!
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