Problems on all proxies this morning

[Marci]

Are there issues this morning with YHGfL proxies? Have reported to EdIT helpdesk that libproxy went down this morning, somepoint before 8am. Secondaryproxy failed for us around 8.50.

 

It's JUST starting to settle and work again now...

[leco]

... and then it went again this afternoon? Same problem here - our help desk said that there were proxies dropping off at random intervals. I was trying to deliver some training about the VLE - not amused.

[mwalpole]

Hi,

 

Sorry it has taken so long to reply, but we have been concentrating on fixing the issues of the last few days.

 

It seems that a number of schools have had malware issues which have adversely affected the whole of YHGfL, making internet browsing particularly slow as it had caused us issues with our filtering platform.

 

As of 11.10am today, we believe that these issues have been resolved, but we are still monitoring for any new occurrences.

 

Marc

[leco]

Thanks Marc, it has been better today but dropped connections are still happening at odd intervals.

[mwalpole]

What settings are you using Leco? Our problems were only affecting part of the filtering platform, so using the login.yhgfl.net details, you could avoid the problems on the affected filter boxes.

 

It was primarily our staff servers that had the problems with malware over the last couple of days, which had the unfortunate effect of causing problems for pretty much every school on the grid.

 

We have been working with the Local Authorities and the affected sites to ensure that measures have been taken to prevent this happening again.

 

Marc

[Dom_]

We had a lot of drops yesterday one lasting about 30 minutes, seems pretty slow this morning too.

 

Dom

[mwalpole]

Hi Dom,

 

Have you reported this to your Local Authority?

 

Marc

[Dom_]

No, I'll do it when i get chance today

[mwalpole]

Hi Dom,

 

Thanks for bringing it to our attention, its just we require all faults and issues to be logged through the Local Authorities that you belong to, just so everyone is aware of what is going on and if there are problems at multiple sites, we can identify any common issues quicker.

 

Marc

[leco]

What settings are you using Leco? Our problems were only affecting part of the filtering platform, so using the login.yhgfl.net details, you could avoid the problems on the affected filter boxes.

 

It was primarily our staff servers that had the problems with malware over the last couple of days, which had the unfortunate effect of causing problems for pretty much every school on the grid.

 

We have been working with the Local Authorities and the affected sites to ensure that measures have been taken to prevent this happening again.

 

Marc

 

I only have one login that I know of - primaryproxy - it's the domain default everyone is on that.

[ayoward]

Which LA are you in?

[leco]

Which LA are you in?

 

Calderdale

[mwalpole]

Hi Leco,

 

Calderdale CYPS should be able to provide you with different settings to change to a different part of our filtering solution.

 

You should be able to request a number of different proxy settings from them with settings suitable for all levels of education starting at primary school, through six-form up to totally unfiltered.

 

Hope that helps?

 

Marc

[leco]

Hi Leco,

 

Calderdale CYPS should be able to provide you with different settings to change to a different part of our filtering solution.

 

You should be able to request a number of different proxy settings from them with settings suitable for all levels of education starting at primary school, through six-form up to totally unfiltered.

 

Hope that helps?

 

Marc

Thanks for this Marc. It would certainly help if I had different settings for pupils/staff/management and technical.

 

Will put in a request to the ICT Helpdesk when I'm back in school on Monday.

[mwalpole]

Hi Leco

 

You do currently have different different settings on admin and curriculum ranges as default. Staff have a staff level of access which is quite high, where curriculum ranges are defaulted to the level of the school.

 

There are no specific levels for technical, but if you speak to CYPS they should be able to advise you on what is available.

 

As standard, this is all set by IP address here at yhgfl, but logins are available to change on an individual basis.

 

Marc

[leco]

Hi Leco

 

You do currently have different different settings on admin and curriculum ranges as default. Staff have a staff level of access which is quite high, where curriculum ranges are defaulted to the level of the school.

 

There are no specific levels for technical, but if you speak to CYPS they should be able to advise you on what is available.

 

As standard, this is all set by IP address here at yhgfl, but logins are available to change on an individual basis.

 

Marc

 

Ah OK. I don't have differing ranges for curriculum and administration - perhaps I should.

[ayoward]

Well, we certainly have our systems set up here to facilitate that. Most of our filtering is based upon source IP address. Depending on which IP address the request comes from determines which content filtering caste box your request is directed to. If you currently have everything going from the same range, there will be no difference in "naughtiness" limits from any boxes. Also, from any machine you should be able to go to http://login.yhgfl.net and escalate your privileges. Your LA will have a list of usernames and passwords that will allow you to jump around the caste boxes from Primary to Unfiltered for that particular browsing session. There is a bit of a better explanation on our public wiki at FilteringAndSecurity < YHPublic < TWiki

 

I'm sure you are aware which ranges you have allocated to curriculum and admin, if you aren't, your LA will have it and we certainly have the detail should you need it.

 

Regards,

 

Andrew

[leco]

Will make some enquiries on Monday, thanks.