fiza Posted August 27, 2009 Posted August 27, 2009 Paul - not sure where you would like feedback but as I am here I will post here. Install went great. Using all defaults (didnt change install path or anything). On Server Was able to point server to my AUP web page. Set up my email notifications to email on decline set it to logoff the client on decline On Client AUP came up as it should with the semi-transparent background. I hit decline and i was logged off. Aftermath: On the Server Status tab I can see my client connected event but no declined event is recorded for when I declined on the client. no email is sent to notify me of the decline. I did this about 5 times and the same each time. I then clicked on reports and had "There is not enough data to produce a chart". I clicked on "Open Report Viewer" and got an error message like "Unhandled Exception has occured in your application" blah blah blah "string was not recognised as a valid DateTime" The legend of the chart still shows 0 accepted and 0 declined. even though i declined 5 times. I can click "continue" on the error dialogue box and it takes me to the report viewer. I have no default reports listed and at the bottom of the screen it says "Searching for reports........" and stays like that. Help PLEASE!!!!!!!!!
grandslam Posted August 27, 2009 Posted August 27, 2009 So far so good here Paul, very impressed. Installed ok on server and client via GPO and am receiving email upon decline. Cheers.
bizzel Posted August 27, 2009 Posted August 27, 2009 Let's keep this as the official thread for bugs and suggestions please.
bizzel Posted August 27, 2009 Posted August 27, 2009 Okay, so from the top: Sounds like the policy information is getting to the client okay but the response doesn't make it back to the server. To me that sounds like a firewall issue on the server (policy data goes out okay but incoming requests are dropped) - can you check to make sure that the following ports are open: Server: • UDP 5024 Inbound • TCP 5025 Outbound • TCP 5026 Inbound Client: • UDP 5024 Outbound • TCP 5025 Inbound • TCP 5026 Outbound For the server crash, what's your OS? Check in the application folder for a directory called reports, does it have some XML files inside? If you could mail me the Application event logs from the client and the server that would be fantastic. You can apply filters to just show events from AUP Informant and AUP Informant Server if you like. paulbeesley3[at]googlemail.com if you do want to send them over. Paul - not sure where you would like feedback but as I am here I will post here. Install went great. Using all defaults (didnt change install path or anything). On Server Was able to point server to my AUP web page. Set up my email notifications to email on decline set it to logoff the client on decline On Client AUP came up as it should with the semi-transparent background. I hit decline and i was logged off. Aftermath: On the Server Status tab I can see my client connected event but no declined event is recorded for when I declined on the client. no email is sent to notify me of the decline. I did this about 5 times and the same each time. I then clicked on reports and had "There is not enough data to produce a chart". I clicked on "Open Report Viewer" and got an error message like "Unhandled Exception has occured in your application" blah blah blah "string was not recognised as a valid DateTime" The legend of the chart still shows 0 accepted and 0 declined. even though i declined 5 times. I can click "continue" on the error dialogue box and it takes me to the report viewer. I have no default reports listed and at the bottom of the screen it says "Searching for reports........" and stays like that. Help PLEASE!!!!!!!!!
fiza Posted August 28, 2009 Author Posted August 28, 2009 Paul Ok - I got a little further. The error message about DateTime got me thinking about Regional Settings and I found that on my test machine not all my settings were set to UK English. I changed this now I am getting the status message "Policy Declined" when my client declines. So that good. I still get the error message, the full breakdown of which I have just emailed you. I have also attached the Event Logs.
mortstar Posted August 28, 2009 Posted August 28, 2009 OK, I've got a strange error on my Fat Clients: When a Domain User logs in they receive this error: http://www.hdimage.org/images/c35m2u67ppz6xux7k2c.png There's no information in the system logs and it doesn't happen when I (Domain Admin) log in. It seems to be related to the RestartTDS.exe (highlighted above), which is a 'phone home' startup app that is part of QCA's KS3 ICT Tests (remember them?). When I uninstall the QCA Testing application then the Domain Users receive the proper AUP Informant client. Any other solution othen than uninstalling QCA/removing the startup item?
Theblacksheep Posted August 28, 2009 Posted August 28, 2009 Got some .net runtime errors on patched CC3 clients with the application not running: Application error EventID: 5000 EventType clr20r3, P1 aup informant 2.exe, P2 2.0.0.56, P3 4a953e94, P4 mscorlib, P5 2.0.0.0, P6 461eee3d, P7 e3, P8 10. P9 system.security.security, P10 NIL
bizzel Posted August 28, 2009 Posted August 28, 2009 Thanks for the detective work, I will get to patching this right away. I'll add a "Known Issues" page to the website so others will know the workaround. I'll drop you a PM when I know more. Paul Ok - I got a little further. The error message about DateTime got me thinking about Regional Settings and I found that on my test machine not all my settings were set to UK English. I changed this now I am getting the status message "Policy Declined" when my client declines. So that good. I still get the error message, the full breakdown of which I have just emailed you. I have also attached the Event Logs.
bizzel Posted August 28, 2009 Posted August 28, 2009 Perhaps they use the same port. I remember deploying the app in my old school actually. Could I be a pain and ask you to start the machine with the QCA package installed (and without AUP Informant) and do a netstat -a on it? Odd how it works as domain admin but a port conflict is what first comes to mind. OK, I've got a strange error on my Fat Clients: When a Domain User logs in they receive this error: http://www.hdimage.org/images/c35m2u67ppz6xux7k2c.png There's no information in the system logs and it doesn't happen when I (Domain Admin) log in. It seems to be related to the RestartTDS.exe (highlighted above), which is a 'phone home' startup app that is part of QCA's KS3 ICT Tests (remember them?). When I uninstall the QCA Testing application then the Domain Users receive the proper AUP Informant client. Any other solution othen than uninstalling QCA/removing the startup item?
fiza Posted August 28, 2009 Author Posted August 28, 2009 Ok - As I said I am now getting the "Policy Declined" status messages on ther AUP Server screen. I have set up email notifications but I have a question. in the AUP Server Email Notifications screen it states "Senders Account" "Email Address" and then Password. normally I would put in here the account name that I use to authenticate. in this case I have created one called aup. So the email address is [email protected] but the account is aup. i have tried putting in [email protected] and just aup (both times with the account password). I know the account works as I can log onto it using webmail. AUP doesnt seem to send anything to my recipient address. I dont use Exchange, we have a hosted pop email system.
grandslam Posted August 28, 2009 Posted August 28, 2009 Getting a similar problem here to mortstar when domain user logs in. Ok when domain admin logs in. Don't have any of the software highlighted above installed but will look into this the remainder of the afternoon and report back. Screenshots attached.
bizzel Posted August 28, 2009 Posted August 28, 2009 First of all make sure that the server address is entered without any http prefix. You're right in thinking that both the address and account name are fine for authentication. Does the server require any kind of authentication? TLS isn't yet supported, SSL is but you might need to adjust the port. I'm away the rest of the day but I'll look into all the queries over the weekend and reply by PMs if needed. Ok - As I said I am now getting the "Policy Declined" status messages on ther AUP Server screen. I have set up email notifications but I have a question. in the AUP Server Email Notifications screen it states "Senders Account" "Email Address" and then Password. normally I would put in here the account name that I use to authenticate. in this case I have created one called aup. So the email address is [email protected] but the account is aup. i have tried putting in [email protected] and just aup (both times with the account password). I know the account works as I can log onto it using webmail. AUP doesnt seem to send anything to my recipient address. I dont use Exchange, we have a hosted pop email system.
fiza Posted August 28, 2009 Author Posted August 28, 2009 I have input the server address as smtp.mydomain.com I use another account from the same email providor to send replies from my helpdesk and this works fine on port 25 with the same kind of settings.
grandslam Posted August 28, 2009 Posted August 28, 2009 Still looking into this one but the program works fine once a domain admin has logged in. Once a domain admin has logged in, received the AUP and logs off then it works fine for any domain user.
bizzel Posted August 28, 2009 Posted August 28, 2009 (edited) Okay, some progress. Let me give you a quick update: Crash on startup but works after admin logon The client uses the Windows event log as its logging backend. The first time it runs, it has to register itself as an event source before it can write to the log. Looks like this is restricted on some systems. Of course, as soon as you give it admin permissions it's fine from then on. I'll see if I can change the behaviour of the application and a fix will be rolled out in 2.0.1. Temporary workaround: Login as an administrator on the affected workstations. The policy does not need to be displayed for the workaround to be applied. You can log straight back off. mortstar's problem with RestartTDS.exe I had a look at the documentation for the QCA software and there's no port conflict as far as I can see. I suspect you're actually seeing the problem above as well. Emails not sending over SMTP I'm busy testing out several new mail configurations and performing a code review. Hopefully I will have something for you by Monday. Policy responses not recorded when using non-UK date format I will go over the date handling code and work through the relevant Microsoft docs to make it fully compliant with different culture settings. A fix will be in 2.0.1. I plan to release 2.0.1 on or before September 5th. This information will be kept current on the Known Issues page on my site at: Known Issues Edited August 29, 2009 by bizzel
MatthewL Posted August 31, 2009 Posted August 31, 2009 I had installed the server on my PC here and on uninstalling it seems to have taken some fonts with it. Any ideas? 1
bizzel Posted August 31, 2009 Posted August 31, 2009 (edited) I had installed the server on my PC here and on uninstalling it seems to have taken some fonts with it. Any ideas? The installer installs the Segoe family of fonts which the server and client use. I didn't realise it removed them as well! Here's a zip file containing the fonts that would have been uninstalled. You can drag them back into the Windows\Fonts folder and all will be well again. I'll definitely have a close look at the installer logic. [update] Check my post below for an automated repair MSI. Edited September 4, 2009 by bizzel
bizzel Posted August 31, 2009 Posted August 31, 2009 Thanks for that it's fixed it No problem. Shouldn't have happened in the first place. I've gone through and removed the dependency on the Segoe UI font - the program will now only use it if it's available on the system.
mortstar Posted September 1, 2009 Posted September 1, 2009 ...Crash on startup but works after admin logon The client uses the Windows event log as its logging backend. The first time it runs, it has to register itself as an event source before it can write to the log. Looks like this is restricted on some systems. Of course, as soon as you give it admin permissions it's fine from then on. I'll see if I can change the behaviour of the application and a fix will be rolled out in 2.0.1. Temporary workaround: Login as an administrator on the affected workstations. The policy does not need to be displayed for the workaround to be applied. You can log straight back off. mortstar's problem with RestartTDS.exe I had a look at the documentation for the QCA software and there's no port conflict as far as I can see. I suspect you're actually seeing the problem above as well... Just to report back that this is the case, after an administrative logon AUP Informant works as intended for Domain Users....thanks
bizzel Posted September 1, 2009 Posted September 1, 2009 Just to report back that this is the case, after an administrative logon AUP Informant works as intended for Domain Users....thanks Righto, good to hear. This is fixed in the next release.
bizzel Posted September 4, 2009 Posted September 4, 2009 Morning all, Version 2.0.1 is out today - this is a maintenance release which should fix the bugs you've reported over the past week along with some that you haven't. The full list of changes is available here. The most major bugs fixed are the issues with sending email notifications, problems with varying date formats, client crash on startup and font removal. Important Notes A word about upgrading from version 2.0.0. You can perform an in-place upgrade, there's no need to uninstall the old version first. You will need to upgrade both client and server - the software may well work without doing this but I cannot support anyone who is running mismatched versions. I will aim to write future releases so that you only need to update the server application. Your database will be preserved, however, this time around your settings will not be so please note them down first. If you have been affected by the date bug, you may need to recreate your custom reports if you have any. Finally, if you have been affected by the font removal issue that was reported, I have a repair MSI available here that you can deploy. Head on over and grab yourself a copy. I also updated the manual so you might want to download that again too.
grandslam Posted September 4, 2009 Posted September 4, 2009 Cheers for this but I'm still getting the same error regarding domain users recieving the initial login error and domiain admin ok. Tried fresh installs and GPO updates but still the same. Can you advise anything?? Thanks again for all your efforts in this.
bizzel Posted September 4, 2009 Posted September 4, 2009 Cheers for this but I'm still getting the same error regarding domain users recieving the initial login error and domiain admin ok. Tried fresh installs and GPO updates but still the same. Can you advise anything?? Thanks again for all your efforts in this. When the policy window comes up, could you click the help button and make sure that the installed version is 2.0.1? Just ruling out any problems with the MSI updating the existing files.
mortstar Posted September 4, 2009 Posted September 4, 2009 (edited) When the policy window comes up, could you click the help button and make sure that the installed version is 2.0.1? Just ruling out any problems with the MSI updating the existing files. Same problem here, have done fresh installs and GPO update but still machines that haven't had an administrative login (Teacher laptops mainly) come up with the error. I've checked and all occasions version of AUP Informant was 2.0.1.135. EDIT: Checked Event Logs and no information there EDIT 2: Teachers are Power Users of their laptops. Edited September 4, 2009 by mortstar
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