russdev Posted June 24, 2009 Posted June 24, 2009 I am in proccess of creating our part of pack that goes to new staff explaining about IT Support and all different systems we have here. If you have one what do you include in it. If do not have one what would you include in it. Russ
EduTech Posted June 24, 2009 Posted June 24, 2009 We are also in the process of creating a pack for new staff. in the pack we will be including: - Map of the school pointing out all available IT Resources - New Username and Password for the Network - Internet and user policy which they have to read and sign - How to use the Helpdesk etc - Information on the "Learning Platform" how to access it, what they can find on their etc - Important contact numbers/Extentions including roles, i.e. Reception/IT Support This will also merge with the information pack that is being created by a member of our SLT giving them all of the school information etc On our Learning Platform, any information new staff require for the subject areas is actually going to be on there in the staff area. so they have an overview of the subject and courses etc (this is generally for Supply Staff) James.
Butuz Posted June 24, 2009 Posted June 24, 2009 That's a good plan - I've been wanting to do this for a while but just don't seem to ever get around to it! Butuz
p858snake Posted June 25, 2009 Posted June 25, 2009 Maybe have a look at: 1. http://www.edugeek.net/forums/educational-jobs/21905-new-staff-pack.html 2. http://www.edugeek.net/forums/learning-network-manager/33907-joining-techinician.html and pinch a few ideas and customize them for non it staff.
SpuffMonkey Posted June 25, 2009 Posted June 25, 2009 Ours has How to Logon How to login remotely from home Email and OWA intro IT Helpdesk How to use your phone How to use ePortal How to use AB Tutor Simple troubleshooting AUP
HodgeHi Posted June 25, 2009 Posted June 25, 2009 How do you publish these? With so much focus on the environment these days do you print them out and distribute them? I have thought about the pro's and con's of each distribution method (printed/CD/DVDs) and have still come to the conclusion that the best method is printed but am reluctant to print off a whole load just for them to sit in a corner.
EduTech Posted June 25, 2009 Posted June 25, 2009 At the moment we print it off, but i am tempted to put it all on the platform and give them 1 sheet of paper with there login details and where they can find the information on the platform James.
TechMonkey Posted June 25, 2009 Posted June 25, 2009 Ours has How to use your phone I do hope you have a different variety of phone rather than having to tell your staff to pick it up & which way up to use it
apoth0r Posted June 25, 2009 Posted June 25, 2009 I do hope you have a different variety of phone rather than having to tell your staff to pick it up & which way up to use it Lol, they're IP phones
rogerblue Posted June 25, 2009 Posted June 25, 2009 i give mine a pack with 2 sandwiches and apple (the eating kind) , name, password and a good luck card!
john Posted June 25, 2009 Posted June 25, 2009 i give mine a pack with 2 sandwiches and apple (the eating kind) , name, password and a good luck card! No weapons of mass destruction or body bags?
p858snake Posted June 26, 2009 Posted June 26, 2009 No weapons of mass destruction or body bags? No, they replaced the body bags with a trap doors at the door to the IT office and one in front of the desk and another to the side.
bossman Posted June 26, 2009 Posted June 26, 2009 I find an short 10min inset going through all the IT essentials, getting them to sign AUPs and actually conversing with them goes a long way rather than giving them more reading material which will probably end up in the bin before being read.
russdev Posted June 26, 2009 Author Posted June 26, 2009 Don't get me wrong bossman will be doing that but need something for them to take away as well.. Russ
timzim Posted June 26, 2009 Posted June 26, 2009 In my experience the less you give them the better. They really won't read it. I've thought of just giving them a picture of a computer and some colouring pencils - it might be more therapeutic and at least then they'd know what a computer looks like.
russdev Posted June 26, 2009 Author Posted June 26, 2009 In my mind you have two options here... 1) don't give them anything staff moan they do not know anything as they havn't been told = You department looks bad as you hadn't 2) Give them some a welcome package do the induction. The staff may still moan but you can point out that was covered in induction and in the welcome pack (you have read it). = Your department looks good even in the face of staff who may be inefficient.. Russ
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