New July Version of SIMS.NET

[steve]

I attempted our upgrade yesterday (Sunday) afternoon via remote access.

All was going well until half way through the db upgrade the PC crashed.

 

Couldn't get remote access back onto the PC I was using, so had to wait until this morning to find out the reason for it.

 

Got in early to find the PC I had used decided to reboot and then not recognise the hard drive.

 

Tried to open sims only to get an error message saying an updated had failed.

 

Logged an online support call with capita at 8.50am after tralling trough the help files. I was called by sims support at 9.00am and within 30 mins I had the system up and running with the update complete.

 

It not often capita get praise, but I reckon they deserve some after todays efforts. Quick call back and a support personnel who knew exactly what to do.

 

And I actually quite like the new interface - I think its more end user friendly, and the lesson register icon will save our teachers faffing through the menus.

[GrumbleDook]

SIMS.net can run happily over TS, but even Capita recommend that you do the upgrade at the box itself.

 

I have only been able to do a successful upgrade remotely once in the last 12 months (I still try, just in case).

[steve]

I was using a VPN and VNC, so it was almost as good as being at the box - until the reboot and I couldnt press the reset button.

 

Hmm next thing to save up for is a VNC compliant KVM so I can see whats happening on screen at boot up, ooo and one of those remote power things you can control via a web interface to cycle the power

[tarquel]

http://whitepapers.zdnet.co.uk/0,39025945,60113240p-39000690q,00.htm

 

Something like this then steve [presumably if its a Dell hehe]

 

Nath.

[Ric_]

@Grumbledook: I used TS to do my upgrade... even disconnected the session and reconnecteed in a different room whilst I was in a meeting so that I could monitor the progress.

[woody]

@psydii

 

Thank goodness! Someone has the same problem as me!!!!

 

Sorry, I'm not rejoicing over the fact you have to go round loads of pcs and re-run SIMSappsetup to get assessment and exams manager working. Just that I have had that problem for about the last 5 upgrades. Capita tell me they have not come across it before and all the stuff they have taken me through hasen't worked.

 

Interestingly I have been running upgrades over the network through Remote Desktop and there have never been any failed upgrades, but that might just be the reason why we are getting the 'LoginProcesses' error.

 

psydii: where you upgrading through Remote desktop or at the server?

[NetworkGeezer]

@woody

Have you run SIMSPerm.bat on each of the effect station?

[woody]

Yes, I have tried SIMSPerm on workstation giving correct permissions for individual user and for SIMS group in AD.

 

I have tried giving full access to local sims folder in program files too. Just doen't work!

[Gatt]

SIMS Server upgraded yesterday by Salford - so far of the dozen PC's ive ran the upgrade on - almost half have failed (again!!) and i had to use a Zip File from a successful upgrade to get the stations upgraded

 

So yet again, I will have to spend a week going round all the PC's seeing if they upgrade and those that dont, running the zip file on them

[Gatt]

Ok now getting this LoginProcesses.dll error as described above - with the exams module - of all the modules it had to be this one - with the results due out soon !!

[woody]

Gatt - quick fix is to log onto workstation as administrator, rename SIMS.net folder in Program files/sims and re-run 'simsinst' in the setups folder to re-install.

 

That should fix it until the next update.

 

I have had some new thinking on this: I have been running upgrades remotely from the server with Remote Desktop Connection. I wouldn't have thought that would be anything to do with the loginprocesses error, but just to be sure, next time I will run updates directly on the server. It's the only thing I can think of that could be different to how everybody else does it.

 

Any thoughts welcome.

[Gatt]

Tried that no effect..

Only thing i can do is to start an RDP session to the server and runs the Exams Module from there...

[woody]

If you've tried simsperm mentioned above and had no effect re-installing, then dare I say ring the SIMS helpdesk?

[Gatt]

Strange thing is that its only happening on PCs in ONE office

All other network stuff is fine - but starting to think there is a network problem in the office itself...