remote desktop

[kevin_lane]

i have a web site and when people want to come and ask me for support they will go to a web site and login with a support ticket and then i login to the web site and then connect to them. do you know any think that will help me

[Ric_]

Just to clarify your question... you want some recommendations for software that does this?

 

I think something like GoToAssist is what you want - Citrix Systems » Citrix GoToAssist

[kmount]

Or Logmein rescue.

[Sylv3r]

I have used both and I think GoToAssist is the better of the two - both are relatively pricey for low use however.

[meastaugh1]

A colleague of mine seems pretty impressed with Team Viewer: TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

[kmount]

Teamviewer's alright if both parties are on Windows.

 

I use logmein because it works from my linux desktop here to support windows clients, not sure about GotoAssist.

[DrPerceptron]

How about WebEx? I'm sure they're all relatively pricey though...

[mac_shinobi]

A colleague of mine seems pretty impressed with Team Viewer: TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

 

If you go to the team viewers website it is multi platform ( at least between windows and OS X ) not sure on linux.

[kmount]

^ True that, no linux support though.

[rosswilson]

Hi,

 

Why not look at CrossLoop (http://www.crossloop.com)?

 

It is slightly different to what you wanted; the client requesting support has to download a small client (could be hosted on your website though) but said client removes itself after you have finished.

 

I have used it with friends and family and it saves a lot of time!

 

Ross Wilson

Edited February 22, 2009 by rosswilson
Problem with URL

[MkII]

A colleague of mine seems pretty impressed with Team Viewer: TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

 

That works very well. Thanks!

[kevin_lane]

brill thanks for the info

[ssiruuk2]

I use Secure Meeting by Juniper Networks.

 

You do need their SSL VPN also mind you as its a bolt on to that so not a cheap option

[Arthur]

http://www.runpcrun.com/create_your_own_support_software?

[FN-GM]

I have used both and I think GoToAssist is the better of the two - both are relatively pricey for low use however.

 

I used it in a trail excellent bit of kit.