ICT support system

[Joby1]

Hi this looks really good Zag and something that we would like to try at our school. We are on Windows server R2 2008 with iis7. I have set all the permissions as stated and ASP is set up correctly and I can view the default asp but when I click on the tabs to run the different sections I keep getting HTTP500 errors. Is anyone else using the same setup and have they managed to get it working?

Cheers Jo

[zag]

I have it running fine on windows 7/IIS 6.1

 

Not sure what the problem is but you may want to make sure standard ASP 1.1 is enabled, I think its disabled by default on 2008 R2 for security.

 

Otherwise check the permissions, its a standard asp/access setup so should run right away in the correct environment. Also check the permissions that the access database has full control to everyone.

 

It might be easier to run it on a 2003 server or XP as they were not locked down as much originally.

[Joby1]

Thanks for replying zag. I will give that a go and see what happens.

Yes looks like it would be a lot easier not doing it on Server 08 but that is what we are migrating too so have no choice.

[zag]

Thanks for replying zag. I will give that a go and see what happens.

Yes looks like it would be a lot easier not doing it on Server 08 but that is what we are migrating too so have no choice.

 

You can easily run it on your local machine if needed, thats what I do. All it needs is IIS.

[ba9ag]

Hi Flavio

 

Would it be possible to have a look at your code for adding a classroom as this would be really useful for us an addition to this programme and I no nowt about ASP?

 

Thanks

Paul

[round2it]

got it working

 

Jamin What did you do to get it working i have the same problem when i click the tabs

 

it might be that im running it on vista at the moment at home but any help would be appretiated.

[round2it]

 

i sorted it

[ba9ag]

Anyone know where you edit the email fields in the latest version, can see it in the older source files but not the latest?

[zag]

Sorry I removed the Email bits for now. I will re-integrate them into the next version.

 

I've done another graphical update and added some stats to the main page.

 

Some stuff thats in development for the next version

 

- Stats and charts for ICT staff about who has done the most jobs

- Proper email alerts re-integration

 

 

v1.3 Download

Edited September 9, 2010 by zag

[jamin100]

are you still updating this?

[zag]

Yep, I've got a more advanced version locally here that tracks which technician closed the job and gives a nice little chart on who's winning

 

I wanted to put the email bits back in and sort the "jump to" problem before releasing it again.

 

Feel free to make any requests but I do like to keep this as simple/easy to use as possible.

[AceDaz]

Hi

 

Where can I get a copy from )

[AceDaz]

Also, can it accept email requests? i.e. if someone emails helpdesk@school can it be used to enter jobs like that )

[zag]

Sorry I can't edit the 1st post for some reason but you can download all versions from here.

 

Downloads - ictsupportsystem - Project Hosting on Google Code

 

Accepting emails is a great idea but I don't really know how that would work technically. I could certainly parse a text file or something but it would require setup on the email client. Not sure if its worth the effort really. (we use email for submissions here but I prefer to interpret it first then add it to the support system myself.

[zag]

- Records which ICT staff close jobs and provides stats on main page

- ICT staff avatars (Put a file called "full name.jpg" in /images/avatars)

- User admins can now be created and deleted from web interface

 

 

v1.4 Download

 

Next version plans

- Fix email functionality

- Fix jump to job accuracy

- Fix header to scroll

Edited December 13, 2010 by zag

[zag]

- Fix for Header scrolling

- Fix for jump to job accuracy

 

v1.4.1 Download

[Admiral208]

Has anyone got this working with AD integration??

[zag]

- Added stats page to see who is top of the annoying list

- Added link to all open jobs from the main page

 

v1.5 Download

 

Someone did integrate this into active directory a few years ago. Its not that difficult in ASP actually.

But for me I much prefer to have control over the users and the system does not use any passwords so I don't really see the point.

Edited December 15, 2010 by zag

[Admiral208]

[/url]

 

Someone did integrate this into active directory a few years ago. Its not that difficult in ASP actually.

But for me I much prefer to have control over the users and the system does not use any passwords so I don't really see the point.

 

Easy for someone who knows how to use asp.

 

Also, how do I configure the emailing of users?

[zag]

Easy for someone who knows how to use asp.

 

Also, how do I configure the emailing of users?

 

Sorry, I removed the email function as it was hardcoded and not easy to configure.

 

I have actually already written the code back in with a proper front end, just having a few problems getting my local smtp server ready for testing.

 

EDIT: I looked through my PM's and gibbo_ap did the active directory integration a few years ago. http://www.edugeek.net/members/gibbo_ap.html

Edited December 15, 2010 by zag

[busby]

this may be a noob question but before i mess on the curriculum server enabling iis etc can i test this using xampp? i am looking at using something like this in my schools.

[zag]

this may be a noob question but before i mess on the curriculum server enabling iis etc can i test this using xampp? i am looking at using something like this in my schools.

 

You don't its classic ASP only. This means it will only work with IIS as far as I know.

 

But you can install IIS on any PC, its included with XP/Windows 7. Just install it in the windows control panel on any PC.

 

There is no need to roll it out on any servers if your just testing.

[busby]

Cool Installed iss on winxp machine and it thows up an error then links it to a website about iss etc not at that machine at the moment to give you the exact message. ive dowloaded the 1.5 followed the read me and thats all i get i must not be doing something right will try again later on today.

[Japtastic]

Hi Chaps,

 

This may be a stupid question and it's late but can I setup an admin password? Also how do I setup the email on closing as at the moment it's not happening...

 

Server 2003

 

Cheers

[zag]

Hi Chaps,

 

This may be a stupid question and it's late but can I setup an admin password? Also how do I setup the email on closing as at the moment it's not happening...

 

Server 2003

 

Cheers

 

The latest version has no passwords. I personally just show the view screen in a sharepoint window.

 

I'll add the option to hide the admin/login screens in the next version.

 

Email function is still missing due to me not having an SMTP server to test with properly.