error creating a chart

[dezt]

When a pupil logs in and starts doing the pfm practice, they get to the question that asks them to create a chart in the database part. when they define all the variables, and click display chart I get an error saying "Invalid chartFX licence"

 

Has anyone seen this before?

 

When I log in as admin it works fine.

 

Help.

[apeo]

Sounds like a permissions problem.. try changing the permissions in the program folder.

[dezt]

Checked permissions and they are the same on a computer that is working.

 

I've asked RM what the problem is, they have e-mailed me a fix and told me that it is because we use mandatory profiles for the kids. I'll try the fix and let you all know what happens.

[apeo]

Cool. I'll wait to hear the outcom.

[beeswax]

Checked permissions and they are the same on a computer that is working.

 

I've asked RM what the problem is, they have e-mailed me a fix and told me that it is because we use mandatory profiles for the kids. I'll try the fix and let you all know what happens.

 

and?

[dezt]

Ran the bat file RM sent me today on 26 computers that were displaying the problem on Friday, now they all work with no problems.

[alan-d]

Just out of interest - what was in the .bat file?

[Kyle]

We've had this problem today as well, we ran practice test for 25 kids today and all went well apart form the error you described.

 

Before i go through the long phone call to RM for the same fix can you tell us more about the fix and what instructions you were given

 

Even what is in the bat file will be good.

[beeswax]

I had this in my inbox this morning -

 

"Task Ref. 1 - invalid cart fx license

1. Extract the zip file

2. Run the .bat file on the workstation (logged in as administrator)

3. Reboot workstation."

 

I'll follow the instructions and keep you posted - though it will depend on free periods through the day.

beeswax

[apeo]

Can someone post the bat file please..

[dezt]

Here's the bat file and the exe file that was sent to me. You have to run this on every PC locally, you can't run it from a network location as I found out last night.

sfxlicense.zip

[beeswax]

my head of ICT ran an anonymous test last night after I'd gone home and managed to get the create chart to run, so I've decided to wait until we can get together and see if she can replicate it on another machine. I'll get in touch with RM as well in case there's a subtle difference between the anon tests and the pupil familiarisation tests.

[dezt]

I ran the pupil familiarisation tests and i could create a chart fine after i had run the bat file.

 

I think it has something to do with .net famework, because the bat file didn't run correctly on a PC that the .net framework wasn't installed on.

[beeswax]

had a heads up from RM just now and they say there's no difference between running the anon tests and the familiarisation tests, still couldn't explain why it didn't work on one machine but did on the one next to it (all taken from the same image).

[tosca925]

We've had this problem as well, you mean to tell me i have to go round to 140 machines and run this bloody batch file manually?

 

FFS........................has anyone else had more luck with running this from the network?

[tosca925]

Right,

 

tried the batch file from RM and it made no difference. Admin and staff (who have roaming profiles ) all can create charts, kids who have mandatory profiles can not. I ran the batch file on different pc's in different room and it made no difference.

 

I tried to create a script to run the batch across the network and it did not work as well.

 

We are contemplating setting up on domain users (say QCA Test) and giving it a roaming profile. The letting the kids run the tests, they log on to QCA with their user name and password provided for test and there should not be a problem creating charts this way?

 

 

Any suugestions, ideas on this option we are considering?

[beeswax]

I don't believe this! A class of pupils sat down to attempt the 2007 Familiarisation Test this morning, and when they reached the point where they had to create a chart they got the Invalid Chart/FX Licence message. I know RM sent out a batch file to run on each machine, and also said that this issue would be addressed in later releases. The machines in question were re imaged in February half term, and of course, running the batch file never occured to me. Has anyone encountered similar problems with this year's Familiarisation Test?

[SteveMC]

Has anyone encountered similar problems with this year's Familiarisation Test?

 

Yes, we've just encountered the same thing - the company I work for supports a number of schools that are doing the KS3 stuff, so I'll keep a look out for it on the other sites. If anyone has an answer, it'll be much appreciated! (we are running mandatory roaming profiles for all users)

[Oops_my_bad]

I had this crop up on an entire room today - apparently it was doing it during the "practice" tests but no one thought to tell me! Hmmm.. so do we, as network managers have to sit the practice tests just to make sure things are working?

 

/rant

 

Anyway... did we ever manage to get this script working off the network? Thinking of whacking it in a computer startup script

 

Also just what exactly is this script supposed to do? I've ran it and it just outputs 3 text files of garbage :?

[sidewinder]

We experianced this this week

The batch file worked but what amazes me is the age of this thread

 

WHY hasnt it been fixed? If it was known about over a year ago, why should we still have to run a batch file to cure it?

[steeko]

We are experiencing the same problems now.

 

I have had no luck on the softwareFX forum nor the ActiveReports help.

 

That zip file on page one does not download, anybody have this magical batch file still? Also wondering what is in this batch file exactly as I suspect it's got to do with granting permissions.

 

anyone?