Button to Contact Support in 365 Admin Centre greyed out :(

[kennysarmy]

Am I doing something obviously wrong

[pete]

Click the headset icon at the top (then pick Microsoft as the support provider if you have N+1 options).

[kennysarmy]

Thanks!

[Boredguy]

If your trying to search e-mails and it's not working, by chance is it within Outlook Legacy?

[kennysarmy]

A couple of users (staff) in the tenacy have reported intermittent issues when using Outlook on the web.

[Squelch]

We had the greyed out support thing when I let the a1 licenses expire after moving to a3. Got some a1's back and no more greyed out support.

[willtech]

Oh MS, they are classing it as a false positive:

 

Some users may be unable to search in Exchange Online

ID: EX1469261

Issue type: Incident

Status

False Positive

Impacted services

Exchange Online

Details

Title: Some users may be unable to search in Exchange Online

User impact: Users may be unable to search in Exchange Online.

More info: Users may be unable to complete searches using Outlook on the web or either the classic or new Outlook desktop apps.

Current status: We're reviewing service health telemetry to help determine our next troubleshooting steps.

Scope of impact: Some users in the United Kingdom who are attempting to complete searches using Outlook on the web or either the classic or new Outlook desktop apps may be impacted.

Next update by: Tuesday, September 8, 2026, at 5:00 PM UTC

Edited September 8 by willtech

[kennysarmy]

Cheers.

 

Though I don't see this as a false positive as intermittently the same users seem to be having this issue!

Edited September 9 by kennysarmy

[willtech]

MS has change it early this morning with the following comments: We’ve developed and deployed a code change which is intended to improve availability and reduce the aforementioned instability that occurs during peak traffic periods. Additionally, we’re monitoring the service health telemetry to validate the mitigations effectiveness, which will determine if additional troubleshooting will be required.