M365 Copilot down?

[JazzFlute]

Been getting a "Sorry, I wasn't able to respond to that. Is there something else I can help with?" using Copilot for the last half hour, anyone else receiving the same?

[sjatkn]

I am getting the same message in two different M365 tenants. Service health is reporting it as health. I am raising it as a service request to see what comes back.

[KSCSIT]

Yes, broken here also - Two different tenants

[NegativeKillDeath]

Did get "Sorry, I wasn't able to respond to that. Is there something else I can help with?" and then tried again and it worked. 

[JazzFlute]

Just started working again for me.  Seems like a lot of temporary outages these days with Cloudfare/AWS and other Apps causing intermittent problems.  Maybe this is the future when so reliant on just a few services that control most of the Internet and Cloud based Apps.

[JazzFlute]

down again last 5 mins

[sjatkn]

I just saw this tweet on Microsoft 365 Status. I don't see this in the admin centre.

 

[KSCSIT]

Don't see it in the admin centre either - Although colleagues at other schools who have full copilot licenses do, so it might be that.

 

 

[sideone]

33 minutes ago, KSCSIT said:

Don't see it in the admin centre either

https://admin.cloud.microsoft/?#/servicehealth/:/alerts/CP1193544

[KSCSIT]

38 minutes ago, sideone said:

https://admin.cloud.microsoft/?#/servicehealth/:/alerts/CP1193544

 

(This is with a GA account, so has to be linked to not having a full copilot license)

[sjatkn]

CoPilot is working for me at the moment. I asked it "is this working?" and "What was the problem that stopped copilot from working?" and got this back. I don't know if this is the real cause or something made up to make me go away.

 

Earlier today, Microsoft Copilot experienced a major outage affecting users in the UK and parts of Europe. Here’s what happened:

• Root Cause: Microsoft reported that an unexpected surge in traffic caused a capacity scaling issue. The autoscaling system couldn’t keep up with demand, so engineers had to manually increase capacity and adjust load balancing rules to stabilize the service. [bleepingcomputer.com], [sharecast.com], [windowsforum.com]

• Impact: Many users were unable to access Copilot or experienced degraded functionality across Microsoft 365 apps (Word, Excel, Teams, etc.). Some saw generic fallback messages like “Sorry, I wasn’t able to respond to that” or had timeouts and incomplete responses. [windowsforum.com]

• Timeline: Reports started spiking around 9:00 AM UK time, and Microsoft acknowledged the issue shortly after. They posted updates under incident code CP1193544 in the Microsoft 365 Admin Center and on their official status account. [community....gntaxi.com]

• Current Status: Microsoft has been manually scaling capacity and adjusting load balancing. Service availability has improved, but they are still monitoring closely to ensure stability. [sharecast.com]

If you want to check live status or confirm if everything is back to normal, you can visit:

[JazzFlute]

17 hours ago, sjatkn said:

CoPilot is working for me at the moment. I asked it "is this working?" and "What was the problem that stopped copilot from working?" and got this back. I don't know if this is the real cause or something made up to make me go away.

 

 

Earlier today, Microsoft Copilot experienced a major outage affecting users in the UK and parts of Europe. Here’s what happened:

• Root Cause: Microsoft reported that an unexpected surge in traffic caused a capacity scaling issue. The autoscaling system couldn’t keep up with demand, so engineers had to manually increase capacity and adjust load balancing rules to stabilize the service. [bleepingcomputer.com], [sharecast.com], [windowsforum.com]

• Impact: Many users were unable to access Copilot or experienced degraded functionality across Microsoft 365 apps (Word, Excel, Teams, etc.). Some saw generic fallback messages like “Sorry, I wasn’t able to respond to that” or had timeouts and incomplete responses. [windowsforum.com]

• Timeline: Reports started spiking around 9:00 AM UK time, and Microsoft acknowledged the issue shortly after. They posted updates under incident code CP1193544 in the Microsoft 365 Admin Center and on their official status account. [community....gntaxi.com]

• Current Status: Microsoft has been manually scaling capacity and adjusting load balancing. Service availability has improved, but they are still monitoring closely to ensure stability. [sharecast.com]

If you want to check live status or confirm if everything is back to normal, you can visit:

 

Think Ol Mr Gates needs to buy up some more Farmland or back gardens and get these Data Centres built to keep up with demand

 

[JazzFlute]

Been having problems all morning again with it mostly telling me to "Try again"

 

Anyone else?

[willtech]

Yup dead for me too

[JazzFlute]

4 minutes ago, willtech said:

Yup dead for me too

 

I have the basic license and wondered if the expensive paid for license has these issues too as was thinking about upgrading some licenses to use Copilot but would expect less downtime then what I've been experiencing over last few months.