ClassCharts - Does not function on iPad as Admin

[craynerd]

We have been having an issue with Class Charts since getting our SLT iPads last year. For the majority of staff they work very well but for a few users they were not working at all with class charts. Logging into class charts using a browser or the app causes class charts to freeze during login or at best get to the homepage but again, fully frozen. It doesn’t run slow, it just don’t run at all. 
 

When this was investigated, we quickly realised that these few staff were admin on class charts. Changing their permissions on class fixes the error and equally you can login as a none admin on those iPads without an issue. Permanently changing their role on class charts is not a solution. 
 

Has anyone else experienced this and have any work around?

 

iPad 10

edge browser or class charts teacher app

 

Thanks

[psydii]

 

Assuming  they have an alternative device from where they can perform admin functions, you  could try creating a secondary non-admin account for each SLT to use with their iPad.

 

 

 

[craynerd]

Yes thanks. We wanted to avoid this as it writes back to the MIS and just isn’t the ideal solution. However appreciate your reply - it would be a work around.

thanks 

[coolhands]

I’m admin and can log in on my iPad with no problem? I haven’t any suggestions though, sorry.

 

could it be a pop ups issue ie a setting on the iPad itself? I use safari not chrome. I would at least make sure popups etc are allowed for the classcharts website, I notice it does help on some platforms.

Edited September 22, 2025 by coolhands

[lmgtfy]

We've had this issue for over 12 months now. They are aware of the issue and promised a new version to fix but nothing so far. I believe its because as an admin you load all of the classes after you login and it must be coded badly so the iPad just hangs. It does load eventually but can be minutes.

 

The bigger the school the worse the issue.

[coolhands]

Mine only hangs if I click in the ‘teachers’ section, from the 3 little bars top right. It never manages to load the page and gets stuck. But it does that on a pc too so is not ipad specific! The main initial page loads ok for me.

[lmgtfy]

O yes ours does that as well, it's imho just a badly scripted website. No single sign on for students is just a joke in 2025. Kids can barely remember a username let alone a 12 digit alphanumeric code 😂

[craynerd]

Thank you for your reply. It is a very big school with many classes but also with lots of custom made classes for various clubs and intervention groups. I appreciate people are saying it loads for some of you bust just takes a while but I’ve left it in the desk and it definitely crashes - perhaps just too many to load! 
That would make sense as admin do see all the classes. 
 

Pity class charts don’t seem to make any upgrades or improvements! Strange for such a popular application. 
 

Thanks again