SBB - Netsweeper - Staff but getting Pupil filter

[Alastairb25]

Hi,

 

We have some Staff who use Youtube extensively

They are in a Group to allow this

 

We are using the Azure wagent-4.2.17.17

 

For some very specific users it seems to default back to Student

 

We have explained this is somewhat by design, ie most restrictive and for safeguarding reasons

 

Has anyone had similar

 

or

 

Know it what situation the wagent fails to identify a user

 

We have calls open with SBB as well

 

 

TIA

Alastair

Edited February 11, 2025 by Alastairb25

[Steve101]

Yes, just today I have had a few staff experience the same. It's when the agent can't verify the user, I've checked and the users my end have disappeared from our filtering policies.

 

I don't know what SBB are doing, I thought it was just us.

[snagrat]

Oh same problem here as well. I thought it was just us as well

[Jawloms]

Yep, saw this yesterday but a log off/on solved it.

[Fawthrop]

We've been able to fix it without logging in and out by closing the WAgent.exe in task manager

 

 

Gives it a 'faster' fix than the whole restarting.

[Frodo_Baggins]

Anyone use Azure AD sync? Seems like the issues last week have had a knock-on effect and paused our sync last Friday (or at least that's the reason I've been given for this same issue)

[Alastairb25]

Anyone use Azure AD sync? Seems like the issues last week have had a knock-on effect and paused our sync last Friday (or at least that's the reason I've been given for this same issue)

 

We sync yes

 

Also we set a PC to be reserved and unblocked that way but same issue?

[whartomt01]

same here with Local AD agent. restart wagent service. Very annoying for staff and IT

[Alastairb25]

We've been able to fix it without logging in and out by closing the WAgent.exe in task manager

 

 

Gives it a 'faster' fix than the whole restarting.

 

Closing wagent, service then restarts ?

[sigma]

SBB are aware of the problem and there is an item in the Status Portal to reflect it, though it doesn't actually describe the problem symptoms as customers see them. Edited February 11, 2025 by sigma

[Alastairb25]

I do have some sympathy here as it is presumably intended to "fail safe", i.e. in any event won`t work exactly as intended.

 

It defaults to most restrictive

 

Its first job is to safeguard and filter, Youtube is surely always secondary to its primary function

[Fawthrop]

Closing wagent, service then restarts ?

Not too sure if the service restarts, but for us when we close the WAgent down it automatically restarts and looks as though it kicks itself into the right policy group afterwards.

[Alastairb25]

Seems to be all Student filtering, confirmed via phone call from circa 0915 to now

 

Does anyone here have a separate connection and filter as a backup?

 

 

Thanks