Outlook Search Issue

[JDawgg]

Hi,

Just wondering if anyone having issues when searching within Outlook.

When searching nothing is populating, takes ages then times out.

 

Things we've tried;

- Using OWA vs app, same issue.

- Using incog browser, same issue.

- Hotspot to rule out filtering etc, same happens at home.

 

Next thing would be to ask the user to try another device.

 

Someone did post this MS Thread

 

https://answers.microsoft.com/en-us/outlook_com/forum/all/the-search-function-problem-in-outlook-web-app/3a48459d-8760-46d8-bd72-16fb9fafedf0

 

Thanks in advance!

Edited February 10, 2025 by JensenFerdinand123

[Jawloms]

Assuming you mean this one as you've not actually said what issue you're having, known issue - Issue ID EX989566

 

Some users may not see sender names in the search results of the Outlook 2016 MSI client

 

User impact

Users may not see sender names in the search results of the Outlook 2016 MSI client.

 

More info

Additionally, some users may see items in search results displayed as unread.

 

Scope of impact

Some users attempting to search in the Outlook 2016 MSI client may be impacted.

 

Root cause

A recent service update contains a code error that's preventing search results from loading successfully, resulting in impact.

 

Updates

6 Feb 2025, 17:39 GMT

The deployment of the fix is taking longer than initially estimated due to some issues that needed to be addressed that were halting progress. We addressed those issues and have resumed the deployment. We'll aim to provide a timeline for the deployment to complete by our next scheduled communications update.

 

Next update by:

Thursday 13 February 2025 at 19:00 GMT

[JDawgg]

Sorry!

One of them mornings!

 

Attached two images, one shows whilst searching then times out.

 

We do not use the Outlook 2016, either M365 for Apps or OWA.

[Jawloms]

Ah, in that case - no.

[Scifigirl]

I have had this-- a couple of times its a permission issue, a couple of times the user has deleted that particular email or thread.

 

im using specifically browser based Outlook - if app, could also be a cached mode issue if lots of mailboxes

[JDawgg]

I have had this-- a couple of times its a permission issue, a couple of times the user has deleted that particular email or thread.

 

im using specifically browser based Outlook - if app, could also be a cached mode issue if lots of mailboxes

 

We tried to search for an email we'd just sent. Permissions haven't changed and the user didn't delete the email.

[Oaktech]

I'm seeing this with a few users this morning. All M365 OWA so I think it's an MS issue.

 

Clearing cache, trying a different browser or using a fresh machine or incognito mode doesn't seem to solve it.