VOIP calls being dropped due to call blocking service

[Alastairb25]

Hi,

 

We use a Wildix phone system with Daisy Communications for trunks.

We find some schools the call just hangs up.

 

Apparently this is our main school number being blocked.

The provider (Daisy) can only tell us that a call blocking service has our main number listed

 

We can change the outbound number, but then for the likes of the DSL other Schools refuse to talk because its not the main number

Has anyone else experienced this ?

 

 

TIA,

Alastair

[mavhc]

They can't tell you which call blocking service? Perhaps a friendly school that's blocking you knows? Or can you google your number?

[Oaktech]

Can you make a record of what numbers it drops to to try and identify if it's landline only, mobile only, only businesses, only domestic etc? That'll help you to narrow down if it's a partcular telephony provider that you can then approach to plead your case.

 

It doesn't take much with some suppliers. One of my friend's businesses got put on Vodafone's do-not-connect list because a customer that they were chasing for payment marked their number as spam on the mobiles they were calling.

 

Took a legal challenge with supporting evidence of reasons behind the calls including the small claims court paperwork over debt to get Vodafone to concede the number had been misreported as spam with malicious intent.