Civica Cashless v9 server IP address change

[nens]

Just wondering if anyone knows what needs doing on the tills if we change the cashless catering server address? Can't be that difficult but don't want to miss anything.

 

Contacted Civica about changing server IP address and they want £1652 +VAT to change the 3 tills that we have! I have asked them to justify the cost in terms of number of days / engineers on site and they haven't responded.

 

TIA

 

Neil

[Jaan]

Just wondering if anyone knows what needs doing on the tills if we change the cashless catering server address? Can't be that difficult but don't want to miss anything.

 

Contacted Civica about changing server IP address and they want £1652 +VAT to change the 3 tills that we have! I have asked them to justify the cost in terms of number of days / engineers on site and they haven't responded.

 

TIA

 

Neil

 

Interesting,

 

I've recently updated our DNS servers and both had IP changes. I'd contacted Civica and said we've updated stuff please update your system, and they did it.

 

You shouldn't be held ransom if you want to change your infrasture settings/config...

 

1 server, 1 vending machine, 2 reval units and 7 tills needed updating here.

[nens]

Thank Jaan That's interesting that they just did it and on a larger scale.

 

We are changing all our VLANS and subnets across the school so all server addresses will change. I don't want to leave it to chance that they will change it FOC. You are right we shouldn't be held to ransom. Civica has not been the best for support - things were much easier with NRS. I think the trust will be making some decisions when it comes to contract renewal time.

[Jaan]

Thank Jaan That's interesting that they just did it and on a larger scale.

 

We are changing all our VLANS and subnets across the school so all server addresses will change. I don't want to leave it to chance that they will change it FOC. You are right we shouldn't be held to ransom. Civica has not been the best for support - things were much easier with NRS. I think the trust will be making some decisions when it comes to contract renewal time.

 

I've found them great to be fair. I've had nothing but praise for them, we're evening using 3rd party tills from our previous till supplier .

[Matt007a]

Sorry to bump an old thread, but did you manage to change your IPs in the end? I am looking to do the same and have also been quoted £1650 which is absurd. I'm fairly certain all they have to do is edit some config files in notepad with the new IPs.