Verkada with Smoothwall

[mdrabble]

Just taken delivery of 6 x SV23 sensors and I am struggling in getting them working.

 

Currently on with Verkada support and drawing a blank.

 

Anyone use these with Smoothwall?

 

Did you change any settings on Smoothwall to get them workings?

 

Cheers

[howartp]

Presume you've seen https://help.verkada.com/en/articles/4132169-required-network-settings

 

We have *.verkada.com in Auth Bypass; i can't think of anything else we've done.

[pete]

No real issues, beyond checking relevant domains they wouldn't get HTTPS intercepted. They're using transparent filtering.

 

I assume you've gone through the KB article: https://help.verkada.com/en/articles/4132169-required-network-settings

[mdrabble]

Turns out the first I tried could be faulty!

 

Setup a 2nd one just before I left and that appears to be working fine.

 

Will be picking up the support call on Monday.

[ITGuyNW]

I'm now trying to get these to work

 

Did yours just show a solid orange light?

[mdrabble]

No, had a green light which flashed every 5-10 seconds.

 

My issue was on their side of things - something to do with device setup loop

[ITGuyNW]

hmmm

 

If i hook one of these up through my mobile data, it works fine (well its flashing orange but then going no further hmm) but on smoothwall I just get a solid orange light. I was expecting a flashing white light to say cant connect.

 

Bit of a dead end at the moment!

Edited December 5, 2023 by ITGuyNW

[howartp]

They do a firmware update the first time they connect; have you let them do this / waiting long enough before you try next steps?

[mdrabble]

hmmm

 

If i hook one of these up through my mobile data, it works fine (well its flashing orange but then going no further hmm) but on smoothwall I just get a solid orange light. I was expecting a flashing white light to say cant connect.

 

Bit of a dead end at the moment!

 

Sounds like you may need to whitelist the verkada URLS.

 

I have a no https inspection and no auth list which I added them to.

[Jaan]

We had a similar issues with our Sophos XG. ended up being https inspection on;

 

verkada-video-cell0-eu-west-1.s3.amazonaws.com

verkada.com

 

we also created a Firewall and nat rule for each of the devices also.

 

not sure if that will help you.

[ITGuyNW]

So strangely after about 10-15 reboots, it connected and its now happy.

 

It could well be just a very long first boot up/firmware update. Shouldn't take an hour though surely.