Error When trying to broadcast Impero Console

[mrlyonst]

When we try to broadcast to one of the logged-on devices the broadcast doesn't work. We can turn on and turn off the PC through Impero, however, we can't broadcast to it. It is the only machine on site having this issue.

Any help would be greatly appreciated.

Edited September 26, 2023 by mrlyonst

[6Foot2]

Tagging some Impero staff who are also members here:

@Becky-Impero @Bee_Impero @Courtney_Impero @Craig_Impero @Gez_Impero @Mic_Impero @Sally-Ann_Impero

[Fazza]

When we try to broadcast to one of the logged-on devices the broadcast doesn't work. We can turn on and turn off the PC through Impero, however, we can't broadcast to it. It is the only machine on site having this issue.

Any help would be greatly appreciated.

 

What have the techies on the Impero helpdesk said?

[OLPTech]

We had a similar issue where one PC couldn't view any remote screens. The issue was because when Impero was installed it failed to add the firewall rules into Windows Firewall. When we disabled the firewall we could see screens again. We manually copied the rules from another device which solved our issue